Springfield Farm & Home Supply

Dragon Knight DJI

2024-02

Springfield Farm and Home Supply is a true gem for those seeking quality products and excellent service. The store's extensive range of agricultural supplies, home goods, and outdoor equipment is impressive. The staff's knowledge and willingness to assist make navigating through the diverse selection a breeze. From gardening tools to pet supplies, the store caters to a variety of needs, maintaining a commitment to quality brands. The welcoming atmosphere and well-maintained premises enhance the overall shopping experience. Whether you're a seasoned farmer or a homeowner, Springfield Farm and Home Supply stands out as a reliable and comprehensive destination, offering both convenience and top-notch products.

Teejay Sigretto

2023-12

Not the stores fault but pepsico delivery driver blocked all 8 store front parking because he "had a lot of product to deliver" but said product is on pallets and he had a pallet pump dolly and tommy lift

Jason

2023-09

Great customer service and some real value prices!

Travis Charles

2024-04

Very disappointed in the fact that they got rid of their many different brands of glass bottle root beers. Their snack section has turned into the size you would find at a small gas station. Very sad and disappointed

Tina Ritz

2024-02

Cashier was not very congenial. Product rang wrong and when I brought it to her attention she turned her back to me, called a manager and refused to look at me or listen. Very unprofessional and manager acted like I was a burden

Mary Chapman

2024-02

I like atmosphere. Friendly clerks. Customer bring dogs. Folks wear farm work clothes and western gear.

Vernale Rhone

2024-04

It's very clean, and the people that work there are nice and knowledgeable.

Tango Foxtrot

2024-03

Nothing like being ignored for 30 mins at gun counter just to walk right by you. Terrible service at gun counter

Julia McTaggart

2023-11

Love this place. Friendliest staff. Competitive prices. Fun events. Animal friendly. Our dog enjoys her days out here

Kimberly Arnold

2023-08

My husband bought a pair of $300 boots here two months ago. They started falling apart at the seams about a week ago. My Husband went in to do an exchange. He dealt with the manager Sam this evening, and Sam made the process much more difficult than it had to be. Not only that, Sam had the nerve to complain that he had been at work since 9 AM (like that was some excuse for his lack of knowledge or lack of ability). Meanwhile, it’s only 4:30 PM at this time, and my husband had been at work, working outside, since 6 AM…. during a heat advisory.It is not the customers job to help you do your job. Do your job without complaining, it’s what you’re getting paid for. Zero professionalism at this place.

bigcrug

2024-02

Awesome store with a great selection of things for farm and home.

Matt Cawley

2023-06

I recently had the misfortune of visiting Farm n Home on North Dirksen Parkway in Springfield, Illinois, and my experience left me utterly infuriated and frustrated. I must express my discontent with the abysmal customer service I encountered on two separate occasions, which occurred just a week apart.During my initial visit, I had the intention of purchasing a brand new 50-inch Cub Cadet mower along with a 5x8ft utility trailer. Little did I know that embarking on this transaction would transform into an arduous ordeal. It took an excruciating thirty minutes for me to locate an employee willing to assist me. I approached a total of four individuals, and the level of incompetence and apathy I encountered was beyond belief.The first two employees I encountered were not only rude but also displayed a blatant disregard for their customers. They hurriedly brushed me off, claiming they knew nothing about mowers and insisted that someone else would need to help me. They then promptly abandoned me, leaving me to fend for myself in my search for assistance. Frankly, if it hadn't been for the no-tax sale happening on that day, I would have promptly left the store and taken my $4000 elsewhere.As if my initial experience wasn't disheartening enough, I decided to give Farm n Home another chance, hoping that the previous encounter was an unfortunate anomaly. I visited the store a week later to have a tire on my mower changed. To my dismay, I was once again greeted with what I can only describe as a textbook example of poor customer service. One of the employees at the mower shop dismissively informed me that they were too busy working on machines and refused to provide any tire-related assistance. This response left me dumbfounded, considering I had previously had multiple tires replaced at Farm n Home without any issues.Let me be clear: I genuinely enjoyed shopping at Farm n Home in the past. However, the recurrent mistreatment and sheer lack of respect displayed by the staff have convinced me that this is not a place I wish to continue doing business with. It is evident that the employees at this establishment require extensive retraining on the fundamental principles of genuine customer service.The unwarranted attitudes exhibited by the staff towards customers are not only disappointing but also detrimental to their own business. It is astonishing that Farm n Home allows such behavior to persist within its ranks. Treating customers with disdain is simply bad for business, and it is high time the management recognizes this fact.In conclusion, based on my recent experiences, I strongly advise potential customers to reconsider their decision to shop at Farm n Home on North Dirksen Parkway. Until the staff undergoes a significant transformation in their approach to customer service, I cannot in good conscience recommend this establishment to anyone seeking a pleasant shopping experience.

Wayne Shures

2023-08

I used to love this store, but the last 2 times I’ve gone there I could not get any help. We had a horrible experience buying a ridding mower, nobody in the store knew anything and it took forever to complete the purchase. I was just there today trying to buy some cut chain and could not find anyone to help. I went up front and found an employee and ask for help. She acted angry that I bothered her and paged someone to help in the chains. No one ever showed up to help. It’s a shame customer service is so bad because I do like their selection and price. Guess if your just buying something that doesn’t require employee assistance it’s okay,

Andrew Ross

2024-04

They had what I needed. Not much else to say lol

Sid Viscosity

2023-05

Always extremely helpful and friendly employees. They have great prices on great products. I've had tremendous luck finding that last piece or tool I've needed for a project there more than a handful of times. My dogs favorite store to go to as well. She enjoys the excitement of nearly every employee that sees her.

Terry L Beard (The Homo Handyman)

2023-07

Great, friendly fast service. They are great. I had a problem with my stil string trimmer. They fixed it, put new strings in, a new button and only charged me less than $8

Marla Marie Freeman

2023-05

We stopped at this place again. We were so surprised at how much cheaper they were on their prices the first time, then our store in Indiana. Well, they still are!!! I got the cutest pair of leggings for $6.00 bucks. And many other amazing deals. And the checkout lady had the best attitude to go with her beautiful smile.

Tony A

2023-12

It is OK. It's not as good as the store they replaced. I look at it as a convenience store.

Abby Heffern

2023-05

First time being in the new store over on the North side and it was great! But the best part was the cashier,Nancy. By far one of the best customer experiences I’ve ever had! Nancy was great and SO energetic! She was in a great mood and was so polite and made us laugh! Y’all got a great one over there :)

squatchymoto

2023-10

They have a great selection of clothes but not as budget friendly as some other places. However, the quality is better.

Andrew Romanitis Jr.

2021-05

Great store and staff and they have ECHO Power Equipment!!!!

Brent Urfer

2024-04

Stocked well for the most. Awesome service!!Found what I was looking for quickly. Little ti no wait foe check out. New location is totally awesome!!!

PHP Tree Service

2023-11

Always have what I need

Rodney Bradley

2023-12

Had a chainsaw chain there a week still not done picking it up and taking it elsewhere!

Krystyna Owens

2023-05

We went to see family here. Love it and love this store. Was one of the highlights on the trip lol. I got some good shirts, shoes, toys, candy. They have tons of deals and great items.

Brad K

2023-05

Great selection of products but they need staff that want to help people. I was in there for 30 minutes and not one person asked if they could help me.... Several looked at me and went the other direction.

Noneur Business

2023-10

I always find shoes at mark down. Good prices , just need to watch fur the sake.

Jo Little

2024-01

They go above and beyond to give you the services you need.

Tom

2022-05

The staff is always friendly and they have good prices. Compliance with masking requirements, not so much. The employees don't have their noses covered and there is no enforcement of the requirement that customers mask-up, even though the signage at the entrance says that it's required.

David Jones

2023-05

They have REAL spears in there!! Still debating the purchase though.. what does a guy even do with a spear now days? I'm sure I'll get the point eventually. GREAT PLACE!