Family Dollar

Monica Mitchell

2024-04

The older guy working in here needs some anger management. As somebody who works in management just because your store is having a technical issue does not give you the right to snatch items from customers hands, talk to them anyway you please, and slam items on the counter. And you definitely should not be so angry that you’re dropping change all over the floor.

Wildstylez Federation

2024-04

This is the worse family dollar location I have ever been to. The associate Brian threatened me and was throwing my items on the ground. After this visit I definitely will be contacting corporate offices about Brian this guy was ignorant rude and a terrible representative of this store I would never go back and spend a single dollar with this place. Poor leadership and lack of customer service skills. Brian is a total douche bag.

Sheena Parks

2024-03

My 13 year old daughter was told her $20 bill was counterfeit I'm a manager at a bank I go up there speak with the manager Sonya tried to point out some things so she can tell counterfeit from real and she said family dollar is different they can't take old bills it has to match what's on her paper and that the thread had to be in the middle of the bill amd mot the end. Very unprofessional, and uneducated. I can't believe she is a training manager.

Ms Jackson

2023-12

Everytime I go in there about 8:30/9pm it's always we only accepting card only 🙄 😒 after me and my kids have shopped and ready to check out that's something that suppose to be said when i walked in the store.But your cashier is in her phone . I don't own a debit card so I'm always having to come back the next day or drive two town's over to get what we need .My kids be sad when store do that. Because now we wasting time and gas to get there. And the manager he was very mean about it They really need to do better because all the other family dollar stores dont do that to their customers.

Monica

2023-12

The customer service here is horrible by the employees an when the shelf prices don’t ring up correct at the register what it states on the shelf the rudely an nonchalantly tell you put your item back if you don’t like it because it’s nothing they can do about the price being incorrect. What a slap in the face an a big inconvenience. Another major issue is this location sells balloons but the manager tell the employees to lie an say there’s no helium but I watch the manager one day use the helium tank for her own personal use to blow up balloons for a party she was leaving work to attend but she tell’s the other employees to stick to this lie that there is no helium for customer use. This is very sad for our community an us paying customer don’t deserve type of behavior when coming shop and do business with this location. When ask to speak with corporate or higher manager they give you a phone number where no one ever answer or when they do no one ever gets back to you about the complaint an when you return yo the store the service becomes even worser.

Patricia

2024-01

The cashier was extremely rude and verbally abusive. The price that rang up was different than the shelf price. She stated "I'm not going to override what rang up".I left all my products there on the counter. Never returning to that location.

Sophisticated One

2024-05

Wow!! The lady manager Sonya there is sooooo rude!!!!! She is a bad representation of Family Dollar. “Family” yeah right! Very unpleasant and no managerial skills! No customer service skills whatsoever!!! She is just rude! I’m surprised she has a job! She acts like a customer and doesn’t want to help at all!! She’s terrible!!

AnnMarie Turner

2023-10

If I could give this store less than one star I would. The store needs to be shut down truth be told. It’s poorly managed. The employees ALWAYS have attitudes especially the guy Brian. He’s rude and ignorant. And their prices once you get to the register are NEVER what the shelf says, then they refuse to honor it and it’s their mistake. It’s always an issue every time I stop in there. It’s sad that apparently according to the reviews that a lot of people that live in the area would rather drive to the next city over to get quality customer service.

Dawn Norris

2023-10

I frequent this location regularly and it is always a bad experience for me. The employees all have nasty short tempered attitudes. And it starts with the managers. They never want to confirm or uphold the prices as shown in the store, and when you make knowm the price difference or question them, there's never a positive outcome. Example: I went to buy someRicola cough drops once and the price shown on the rack in front of a line full of them stated$2.95, but I was by the cashier they rang up for$3.15 when I told her the rack was showing adifference price (And I took a picture of it)She said oh well, that's what it's coming up so that's what it cost. When I asked for a managershe said there wasn't one in the store, that she would be in tomorrow morning. So, I asked for the number for the corporate office and was told they didn't have one... only the manager'spersonal cell number and it couldn't be given out. Today, I went in to get a few greeting cards and found some party plates that I possibly may need for my daughter's upcoming baby shower.So before completing the sell, I questioned the cashier to confirm, I wouldn't have any problems returning if not needed and therefore wanting to return. The cashier told me she didn't know for sure, because some things you can't return, I ask her to get the manager for me to confirm, she told me she was in the back.I asked if she could call her to the front so I could speak with her and she gave me the most unprofessional irrating look as she walked away.Fed-up with this kind of service, I decided that I'm not going to put up with anymore. Even though this location is in my neighborhood,I will drive farther and take my business elsewhere. I also decided to do this review, with hopes of saving others the pain and agony of this horrible customer service.

Lisaa Davis

2023-10

The manager of this family dollar is very (and I do mean VERY) disrespectful. Her attitude is nasty and she’s so unprofessional. She gives the company a bad look and an even WORSE reputation. I witnessed her argue back and forth with a customer in front of me. I was afraid to check out because I didn’t want to be next, I kindly pushed my cart to the side and left the store. . Seeing how she speaks to people make me never want to shop there again. And I don’t plan to.

Kwalita Terrell

2023-06

The customer service is horrible every time I go. The workers are always on their phones with their ear pieces. Nothing is ever properly priced. I asked the manager for help and she didn't wanna come over and help like I was messing with her time. The cashiers have the worst attitudes and they not only get smart but pick fights. When something rings up the wrong price. They act like you are bothering them. This is the worst family dollar I have ever been to. It's a shame i have to go to one the next town over instead of my neighbor hood store. They need new management and new cashiers.

N. Mitchell

2023-05

I live in the neighborhood and this store is always understaffed. They change employees so much and I see why. They are ALWAYS low on stock of ALL the hygiene products. They definitely need help and above that better management. I went in today and made a purchased for a little over $100. The person before me was not able to receive a receipt because the machine was out of ink. The cashier notified the other employee who then informed her that they do not replace ink. So then the employee at the register states that "this is the third person's who's receipt did not print out. " I am surprised this store has lasted as long as it has.

Vondora Tyler

2023-05

I stopped going to this store because the suppose to be store manager "Sonya" is very rude, unprofessional, and clearly needs to be a stock clerk because she can not read and needs to make sure the items on the shelf match the labels displayed. The cashier had to change the price on all the items that I purchased but Sonya decides the very last item I purchased she can not change the price I showed her how the item was in the wrong place listed under a lower price other than what it was ringing up for and where the item was suppose to be the price was lower than what it was ringing up for Sonya say she can not adjust the price I just walked out the store

Jamia Weary

2022-05

This has got to be one of the most poorly managed establishments in existence. The workers always have an attitude, I mean I guess it’s understandable considering it’s always only one person working. Today by chance there were 3 people, the manager, a cashier, and a trainee. The items I purchased priced higher that what was posted, so the cashier left the register to do a price check. She came back and adjusted the prices and turned to the manager and asked “Are we going to do anything about our prices because it’s a lot of stuff that have wrong prices?”, he literally just flat out told her “NO”, you could tell she was really upset. So I told them both “I guess you all are going to get your steps in, because no one is going to willingly pay more just because you all don’t want to fix the prices.” So my suggestion is when you shop there, make sure you’re watching what they’re scanning and pay attention to the prices listed, because clearly the management does not care about being fraudulent.

Tiwan Allen

2021-05

Cashier #1 was very slow, the line was long as the other cashier #2 walked around the store for approximately 15 putting overstock back. Customers had to asked if there was anyone else who could assist him get the line down. Customers put merchandise back and walked out of the store due to the poor customer service and long wait. Will not shop there again I've experienced this in this store several other times. This store needs to invest in secret shopper to assist them with better customer service skills.

Mary Ester

2022-05

If it had a zero I would give it 0.the manager there was not very friendly.and was not understanding at all. The sweater was very damage from the hanger. I ask. do I still have to pay the original price . He say yes in a very nasty way. I say but its damaged.he said so. that’s the way the come to us .all ready on the hangers . And I say but it have a hole it. He said no. still nothing off for being damaged. Most place do discounts if merchandise w damaged..and this store is always cluttered.

Chenette Macon

2018-05

This store needs to be operated better. It's usually junky with boxes stacked in aisles which is a hazard to customers. The store does have a nice variety of things but watch the prices. You can get certain items for $1 at Dollar Tree when Family Dollar charge $2 or $3 for same item. Beware. The new staff I simply don't care for at all especially the manager (she has an ugly disposition). I miss the original staff member from when this store first opened. They we're much more friendly.

Margaret Jones

2021-05

The first store that I went to was in Harvey. The cashier locked the door during the day and did not state why the store was close. Which made me have to drive to the South Holland store. People were unfriendly, I was over CHARGED and in order to correct the issue I had to do a refund and re-buy the item. To make things worst the 5 dollar coupon on works on Saturday. What a joke. My advice stay away from both stores and go to one that will value you as an customer.

Ebony Ivory

2021-05

If I could rate this place 0 stars I would. They are so rude and unprofessional. They have tons of employees with only one line open and the line is wrapped around the store. Y'all definitely need to get it together. This is the best way to lose customers. I won't be visiting here anymore

chaniceee love

2021-05

Cashier was very rude I accidently waited till the last minute to realize I didnt want the item and the cashier directly said its only 20 dollars so pay for it he seemed very lazy because I accidently did that before and they had no problem with doing it the cashier was very rude and the customer service was TERRIBLE!!

Tyrone D

2019-05

The manager I think her name is Sonya is very rude and unprofessional. Then when I asked her a question she catches an attitude.The items are expired,stuff is all over the place,and nothing is ever hardly stocked.I shop here because I live here in South Holland,but I def won’t be back.

Keeann W

2021-05

The cashier argued with me about the price of plates and wouldn't even look at the sign. She just told me im wrong. I literally took a picture of the plates sign, and she was still nasty to me and wouldn't sell me plates for the price on the sign. If the price is wrong on the sign, that's one thing but her attitude was uncalled for.

Mz Val D

2023-06

Line out the door but no change if I’m using $100 bill after standing in line 20 minutes.

Tracy Rucker-Boykin

2022-05

Stocked better other Family Dollars I've been in. Friendly and helpful staff. Quick with the check out

Carmella Evans

2020-05

Went in to grab a few hair care items pass by a clearance display with gift set for 25% off selected 6 different sets all of which rang up reg price thats when i was told that meant they were really on sale

A Blessed Nurse

2021-05

This family dollars are always well stocked & cashiers are pleasant...will continue to come when needed.

Mary Biesiada

2018-05

Nice staff, and good prices. However sometimes there will be a long line and no additional staff will be brought to the front to clear the line.

Audrey Wiggins

2018-05

I was looking for size 1 diapers and that was the only place I found them.They have a great selection of baby needs.

Mary Ann Ester

2019-05

Junky as usual.and un orginized.but the staff there much more friendly and nicer than most family dollars I've shopped at.

Synetta Brown - Lukes

2023-05

This Family Dollar has a lot of stuff and seems to be fully stocked.