Walgreens

2.5 (53)

445 E Maple Ave, Roselle, IL 60172
(630) 893-5171
walgreens.com

Claimed
Drug store
Beauty supply store
Convenience store
Cosmetics store
Greeting card shop
Perfume store
Stationery store
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Danielle Sr.

2024-04

I always feel so unwelcome every time I come in here! Too the point where I've decided I'm not going back anymore. I definitely feel prejudice vibes.

Dolled up by Harlem

2024-03

One more to go on bad reviews on this Walgreens! This Walgreens is the worst I’ve ever been! Rude people!!!I was about to pay and Manager John yelled at me saying that I couldn’t pay with a coupon from pampers. I said “can I please see your policies where it said I can’t, because I’ve using them here before” and he said “no”, I was so embarrassed because was customers waiting to pay, and they heard him yelling and been rude to me. When I was walking away I asked him for his name, he said “John” and “if you are not going to buy, you can leave!”. Ever on my entire life I feel so ashamed and embarrassed for being treated less than nothing. I felt like Manager John was racist towards me.Manager John shouldn’t be on that position if he cannot be nice to customers. He could’ve done things differently without yelling.

Ed Krause

2023-12

This must be the slowest most disorganized pharmacy I've ever been to. Went there for a flu vaccine and it took 90 minutes to eventually get it, even though i had an appointment. They lost my paperwork I filled out through their online scheduling portal. They confused me with someone else multiple times and even thought I needed a prescription for something else. It certainly had me paranoid that what I was getting was indeed the flu vaccine I wanted. Walgreens needs to better train their people, the entire experience was unacceptable.

Maria Martinez

2024-05

0 stars if it could be possible !I recently went in today with my grandma and the cashier doesn’t even bother to say hi , and on top of that didn’t assume i spoke fluent english, where she rudely told me twice that she didn’t need to scan some items that I had already brought to her ! don’t go there if your dark or tan skin they’re gonna be racist to you!

Daniela Barragan

2023-11

0 stars if I could! ANNIE from the pharmacy was extremely unprofessional. I got there and asked for my medication she asked for my rx card and I told her I didn’t have one. She told me she suggest I go home and look for it. I have strep and a sinus infection. I never once mentioned that I wasn’t willing to pay 67$ out of my pocket. She told me it didn’t matter because it was 7:30 and no one was gunna fill my prescription because it was 30 mins to close. I was medically neglected because I WANTED TO PAY FOR MY MEDICATION UP FRONT CASH. I told her that was fing ridiculous. She told me to please not curse and then told me she would fill my prescription. I don’t understand why my prescription wasn’t filled earlier when my doctor sent it over at 1pm. I’ve paid 90$ for medication out of my pocket before. I’ve never ever had this problem at any other Walgreens. I have family who work for cvs specialty Caremark. Now here I am with ZERO MEDICATION. Not okay. Waiting for a corporate response.

James Glowinski

2024-01

The most incompetent people working at the pharmacy I've ever seen in my life, they are very rude, and can never get prescriptions filled properly.

Katie Smith

2023-09

Katie has been my pharmacist for the last two years. She has seen me go through tons of trial and error on meds, and kept me in the loop with medication shortages. She was one great doctor, and her last day is sometime this week. I just wanted to thank this branch for always ensuring I had safe medication interactions and being kind and patient. Thank you.

Tracey Schock

2024-03

I am surprised about the negative feedback for this Walgreens. The pharmacy is extremely helpful and making sure that I always have my medication

Joshua Rodewald

2023-05

I’m not sure how this Walgreens location is still open. Constantly out of everything, constantly having connectivity issues with their POS’s, extremely slow/unhelpful staff, absolutely horrible pharmacy service, the list goes on. I can’t count the amount of times I have requested prescriptions to be filled and showed up exactly when they told me, just to be told it will be another 15 minutes cause they haven’t done anything to fill the prescription punctually. I am now on my third trip back to pick up a single, recurring prescription because I was first told to wait while they filled it (after being told it was ready) and was told the second time I came back that the credit card machine was down. I got attitude for not having cash and this was the last straw. I will pick up this prescription and change all of my medication needs to the closest CVS.

Erica Juarez

2022-05

I made an appointment here to get a Covid test last Wednesday because I was sent home from work the night before with a fever. Yesterday, I got a random email stating my appointment had been canceled "due to unforeseen events," but I could reschedule. Of course, that upsets me because I've been missing almost a week at work. So, I rescheduled for the same day at an earlier time, thinking that they had a lunch break at that time or something. Well I just drove to get my COVID test here after receiving a confirmation email for this appointment (which I will post) only for the lady in the window to VERY RUDELY tell me, "No, you're not." After asking me what I was there for, she said that they canceled all their appointments for the day and was very condescending to me when I was clearly upset about it. She told me that I should have gotten an email stating it was canceled and was SO RUDE when I told her that I didn't get one other than the CONFIRMATION here at 6:00am. When I asked her what do I do because I had been waiting for days for this appointment, she just smugly said, "I don't know. You can call the other stores." I was so upset by this encounter that I'm writing the very first negative review in my 32 years while sobbing my eyes out because I NEED the covid test to return to work/get sick pay if it comes back positive. I never got an answer as to why it was canceled, and I was too upset to think properly. Thankfully, another Walgreens not too far heard my plight and worked me in. When I told this other tech what had happened, she had me give her the address of this location and THEN SHE HEAVILY SIGHED, which makes me bet this location often does things like this. I don't know if I was treated rudely due to my 'goth' appearance or if they treat everyone equally awful, but this was a TERRIBLE place with TERRIBLE manners. Avoid this location at all costs!

Charmaine Bautista

2021-05

This particular 5 star review is for my experience with the beauty/makeup consultant Bernie. Due to covid, many cosmetic and department stores are not doing color match services but Bernie went above and beyond to give me her best estimate on shade and tone based on my neck. She also educated me on the brand no 7 and their skincare and beauty line. I’ve always been hesitant to try cosmetics from a drugstore but I’m glad I gave this brand a try. It has quality ingredients and it feels great. Thank you Bernie for the excellent customer service you provided me.

Yvonne C

2022-05

I wouldn't even give them one star. TERRIBLE and rude. They never have prescriptions in or never have them on time. My daughter just had surgery and her surgeon sent over a pain med prescription. Went to go pick it up and they don't even have it in stock but will have it on Friday. The didn't even have the courtsey to call and let us know that. Gee, that won't really do her any good and seeing as the prescription is most often used immediately after surgery for pain. They refused to even look to see if other stores would have it because it was a controlled substance. This is becoming very routine for this location. As of today, moving all meds to another pharmacy.

Haus Hausman

2022-05

I love the crew at this location! Just called asking about a reprint of my vaccine card and they took care of it right away even though I scheduled appointments at two different locations. Special shout out to Gwen! =)

Sarah F

2018-05

This Walgreens is very nice. They have a good selection, especially the cosmetics section. They carry brands that a lot of other Walgreens locations don't carry, so it's always fun to browse there. Their staff is good and try to take care of the checkout lines as quickly as possible.

Mallory -

2023-08

I have no issues stopping in to buy skincare products or gifts for people, but i do not like the pharmacy at this location.

River Bass Man

2021-05

On last Friday around 4:15pm they let a person with no mask purchase without saying anything to him. There is a sign on the front door that says it's mandatory. I tried to buy 2 small hand sanitizers and she said I couldn't buy it because there's a limit of 1 which there was no sign saying anything about a limit. I said there is no limit sign so she has to honor my purchase, but she let the other guy with no mask to come in and make a purchase. Which set of signs or rules are you going to follow Walgreens?

Derrick Martens

2023-06

Unhelpful, dismissive pharmacy staff. Seems like there’s always a problem on their end, but at least the line is always super long…. 🤡🤡🤡🤡

Ahmed Hassan

2022-05

Management and workers using bad words with each other in a loud voice. They have no mentality with the customer service as well 😒 talking to you as you are bothering them. Management does not care about your concerns

Lian Torres

2023-08

Thank you so much Katy. You helped me greatly. I am so glad I came here for a consultation on my wrist and forearm pain.

Jeny Wasilewski Mills

2021-05

Awful customer service in pharmacy. Rude staff who have no clue what's going on and expect you to have all the time in the world to make multiple trips to get prescriptions that were supposed to have been filled and they didn't do them.

Christie Wright

2022-05

Christi at this location was so helpful and so personable! It’s hard to find people genuinely willing to help but she was awesome! Will be back just to see her! Thanks Christi and Walgreens!

Cloudz

2022-05

Horrible customer service. Horrible advertising has bug sign that says 10$ but you go to check out and it’s always some other underlining purchase . Then the shift lead wants to be pretentious because someone is confused that you advertise like this . Then y’all wonder why people steal from your overpriced store

Vyara Tosheva

2022-05

The customer service is really bad. I ordered some photo's, they were awful. On some of them the upper portion of the heads of the people were cut off. On some other part of the bodies were missing. I am very disappointed.

Tyler Thomas

2022-05

Terrible pharmacy workers. Extremely rude and unpleasant. Would rather drive to the furthest pharmacy than have to deal with them. 0/10 recommendation.

Vincent Saccomanno

2021-05

Pharmacy did not keep promises to call us when vaccine was available, trashed our travel plans, does not seem trustworthy .

Z P

2023-05

Worst pharmacy ever…horrible service, keep you on hold forever

Gabriela E Marroquin

2020-05

Very helpful and friendly employees! I had a very large purchase and they helped bring items to my car! Great customer service!!

Robert B

2021-05

Rude. Ask a question and have a millennial snap and walk away from you and then becoming a "KAREN". I will be pulling ALL my services from here after today's episode.

Raven Liberty

2020-05

Horrible pharmacy customer service. These people have no idea what they're doing. Go somewhere else and save money too

Ray

2023-05

Terrible. It's worth the drive to go somewhere else that is more reliable.

Opening Hours

Monday 7 AM-11 PM
Tuesday 7 AM-11 PM
Wednesday 7 AM-11 PM
Thursday 7 AM-11 PM
Friday 7 AM-11 PM
Saturday 7 AM-11 PM
Sunday 7 AM-11 PM

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