Petco

Brittany Miller

2023-11

I stopped in at Petco the other day and while looking at the ferrets I noticed one had a bent tail. I told the staff and they said they would notify the manager and the vet. I went back later that night to go get her because I wanted to make sure she would get proper care. It makes me wonder if she was even going to get checked if they let me leave with her. She has an appointment with the vet I take my boys to. All three of them get along very well! She loves to cuddle and give kisses. Pet stores like this should not sell live animals. There is no way to know who you are giving these animals to. Ferrets are not the kind of pet people should just be able to walk out with. They are very social and take a lot of time and care. Also where Petco gets their ferrets from is the equivalent to a puppy mill, just for ferrets. Marshall farms is not a good place. Please do research before getting a ferret and look at rescues to adopt from. I don't fault the employees for this. This is a problem with Petco.

Valeria Garcia

2024-04

I work at a clinic and I would not ever think of treating my patients this way. They called me to have me reschedule, not giving me another option and 2 days later they canceled my appointment because my dad was at work and could not pick up their call. They should respect appointment times instead of doing whatever they want. It's a job, not a game.

Carrington Morgan

2024-03

I recently had an extremely disappointing experience with a groomer (Natalia) that I feel compelled to share. Not only did they provide incorrect information about their closing time, but when there was a delay in picking up my dog due to the misunderstanding on pick up time, they dismissed us as customers and even went so far as to say that they would no longer service our animals.To make matters worse, they mentioned that our dogs urinate during grooming as if it were a valid reason to dismiss us as clients. I am appalled by this discriminatory behavior and find it completely unacceptable. Urination is a natural bodily function for dogs and should not be used as a basis for discrimination.I believe that every pet owner deserves to be treated with respect and understanding. It is disheartening to encounter such unprofessionalism and lack of empathy. No client should be dismissed in such a manner, especially when they have been loyal customers.Given the circumstances, I have decided to proceed with a further discriminatory claim. Discrimination of any kind should not be tolerated, and I am committed to ensuring fair treatment for both myself and my beloved pets.I hope that by sharing my experience, others will be aware of the groomer's unprofessional conduct and think twice before entrusting their pets to their care. It is important to find a groomer who values their customers and treats them with the respect and compassion they deserve.In conclusion, I strongly advise against using this groomer's services. Their actions were inexcusable, and I hope that they will take this as an opportunity to reflect on their behavior and make the necessary changes to provide a more inclusive and respectful environment for all pet owners.

Matthew 312

2024-04

After bringing my dog here for almost 5 years now for grooming, I was called less than 10 minutes after dropping him off today for an appointment. The groomer, who said she was new to this store, said they cannot groom him because he was rolling over when she was trying to dry him. Furthermore, she said that my dog will not be welcome back for grooming in the future either... essentially banned. My dog has been coming here for the past 5 years and never has this issue been brought to our attention. Only thing that was different today was it was a new groomer to the store. Ok... we'll take our business elsewhere. The guy before me in line when I came back to pick up my dog was also told his dog was no longer welcome back either. What are they trying to lose customers? Stay away from this chain store and bring your dog to a local groomer who will actually value your business and loyalty as a customer.

Kamil Rome

2024-05

No physical receipt on an online order pick up is just hilarious. They can't print one. What a joke. Yea 1 star over a receipt, I needed one plain n simple they and they couldn't give me one.

M T

2023-09

Stopped in for some Royal Canin Brand dog food.They honored the online price!Well stocked store with some friendly employees.Great location with plenty of parking.

Deb J

2024-05

Always a pleasure people who work there are like family I go to petco every week

Mitchie Lopez

2023-11

I have regularly have taken my dog to this location for grooming/showers/nail clipping etc. I have never had any issues in the past but am very upset this service was not as up to par as my past visits. I had a grooming appointment this week and had my brother pick up/drop off my dog from a groomer named Sam. When I saw my dog she looked fine but later that night she was shaking and refused to eat. Upon closer inspection I realized she was nicked in 3 places and 2 of her nails were cut too short. I understand making a 1-2 mistakes but 5 MISTAKES?!? Not only that but not being notified about these errors is the reason I’m never returning to this location again.

Madison Levine

2023-05

I got my fish here one of them was pregnant but since I’m a animal lover I didn’t complain but if you can’t have any baby fish it would be a inconvenience here are some photos of the babies!

Harry Card

2023-11

Took my dog Bear for a haircut. Samantha did a great job.and kept me informed with everything for him.

JANET TARI

2024-05

I purchased a dog playpen for $90 plus dollars then there was a defect which I informed before 60 days but they refused to fix the issue.

sally pasdertz

2023-12

Dale is the Best and helped us above and beyond on getting our GSD needs meet ! U have a great personality and I love that in customer service! Thank u so much!

Jessica Meas

2023-10

I made a purchase online still with in the 30 day period. The worker made up a lie that he can’t return my online order with out my number being in the system, even though I had a confirmation number to look up my order. Then he proceeds to say he will “TRY” to issue me a gift card but can’t guarantee that it will work. He was full of bluff. I would not shop here with workers making up their own rules.Per Petco return policy “ In order to process your return in-store, please be prepared to show one of the following:Store Return Receipt – print at home or have ready on your smart phone when you reach the register. A link to print or view your Store Return Receipt is found in your Order History with your account. Once you've located your order, select "View Details" next to the corresponding order details to access your receipt. On the Petco App you can easily view it under the My Orders section.Purchase Confirmation Email – print at home or have ready on your smart phone when you reach the register.Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store with proof of purchase within 30 days for a refund to the card of your choice or exchanged. Returns made 31-60 days after shipment will receive a full refund as merchandise credit.”

Jennifer k

2020-05

Great selection of koi fish this time. Usually when I go in, there are either very small and skinny koi, or most with no colors. This time however the koi looked happy and healthy and had decent coloring

Sheila Jackson

2024-04

This store needs more space, and other customers should be more aware and respectful when pets are being vaccinated

Brittany Flanagan

2023-12

Love the store layout compared to other local stores in this chain. Clean, animal cages were immaculate. Greatly managed store.

Camryn Brown

2023-11

If I could give this petco 0/5 I would! I bought my dog here for a grooming with Sam and when I came to pick him up he was limping. I brought my dog in and he was fine. I’ve already contacted customer service but I doubt they’ll do anything and I don’t want anyone else to have the same terrible experience I had

Terrin Horwitz

2024-05

Cody, you are wonderful to work with. My puppy and I are learning so much from class. Applying your training consistently has been a blast and has strengthened the bond we have with our puppy. Thank you!

M Lynn Tondreau

2024-02

Took great grandkids for fish for there tank,they had a blast looking at it the other animals in there cages.

Kelley Culver

2019-05

Please avoid this petco store if you can on 01/05/2019 I send my husband to petco to buy 2 oranda goldfish and they give him the wrong fish but on the receipt it say oranda fish and right now I'm stuck with some fish that I don't want I'm disappointed it was a terrible experience doing business here at Petco please stay away from petco avoid petco.

Becca Rae

2023-07

Loved taking my dog to see Melanie the groomer. However, my last appointment was with Nathalia. Nathalia told me my dog had swollen lymph nodes. I didn’t seem them or feel them. However, I freaked out and took my dog to the vet and there were no swollen lymph nodes. Her blood work was fine and she is healthy. Will not be taking my pet back there for grooming just to get a new diagnosis every time and feel like i need to take my dog to the vet after every grooming appointment.While I can appreciate a groomers concern, I think staying in your scope of practice and taking a different approach would have been more appropriate. Saying and showing me, “hey, this concerns me. You might want to just get it checked out at the vet.”

Gram Taylor

2023-11

Wonderful staff especially male with beard and knowledgeable on keeping tanks clear of hard water damage to glass.

Ninjabrian BB

2020-05

Very helpful! Got a new heatlamp and artificial plant for my daughter Juno, and the heatlamp is a good one!

Bethany D

2023-05

Love using the app to pickup items in my local store! 10th bag of free pet food is an amazing way to keep pet care affordable. & curbside pickup is such a convenience when I have a sleeping infant in the car! Also have to mention my local store has some of the nicest employees!

Kori Krueger

2024-03

Had to return dog food because of a rancid smell come to find out it was expired and now has ruined our dog food storage container even after cleaning several times

Lynnette Hopwood

2024-02

The gentleman that helped me was very knowledgeable and friendly.

Michael Stern

2023-05

We walked in and looked around, it was very clean, and when we couldn't find what we needed, we asked Cody, an employee, and he was SUPER helpful. He was able to show us just where we could find stuff we needed. He was awesome! He even checked us out, and signed us up for the rewards program. We will be absolutely coming back to this location!

Jennifer D

2023-05

I like Petco much more than PetSmart. The layout is much better. The store brands are better. And whenever I go to Petco I find some good sales. Employees are always nice and knowledgeable. I love their store brand litter. Some prices are a bit high but the sales and deals make up for it.

Joseph Chruscinski

2023-05

Sadly I am loosing more and more faith in Petco. When I was younger I worked for their main competition Petsmart and it was a struggle to outperform them. I feel now they really are not trying. The staff is amazing and doing all they can. The company itself seems to not give much care for the small animals, fish and reptiles that they should. There is a few ways I can see to increase the care of their animals and directly increase their profits but it would require time and money to implement and I don't see the company following a path like that.

David Brasier

2024-01

Good pet store with a wide selection of pet products, small pets and fish.