Doc's Auto Services

Marsha Morrison

2024-05

Came here at the recommend of a friend and they took good care of us. Got my daughter's car back up and running at a reasonable price. Wouldn't hesitate to bring my vehicle here.

Ron Siemion

2024-05

I brought my SUV in there today for a part to be installed in it. Doc's Auto got my parts installed within a few hours. Brad was very knowledgeable, took the time to explain everything to me, and let me know all things I can do in the future to improve my SUVs performance. Doc's Auto is a family-owned business and I highly recommend them for your auto repairs.

Shamisha Jackson

2024-03

I rate this place a BIG FAT ZERO. my car was impounded on Saturday, I ended up getting the money later on that day, I call the lady and she was so rude she claimed that she would call me if someone was able to meet me there to get my vehicle never called!! I called back like did you find someone to meet me she says someone was there hours ago!! I said what? That's not what you said. So I asked her could somebody come out there again and she's like your really pushing it and I told her I had to pick up the money. She says you knew you were suppose to have this money hours ago I'm like well ma'm you guys took my car I have no vehicle. She hangs up on me and I still don't have my car. Will be calling the police if they don't release my car to me today I will not be paying a extra 55$ for something that isn't my fault. Seems racist to me too. Big thumbs down

Omar Burwell

2024-04

These people are racist as they come unprofessional, rude, ignorant. The owner son's wife will talk trash to you when you call with concerns about your vehicle or your belongings in inside your vehicle or trunk. Don't use them for your towing purposes or your families. I had my car towed out of my parking lot by my former landlord because someone moved into my apartment my van was already parked on the street right across from the apartment office. Apartment manager could have just got it dropped in front of my van or in the back of it so now I have a formal lawsuit.

Zachary Dulek

2023-12

Went in for a tire repair bj was able to do it in about 4 mins time after he got back from his road call. His mom behind the desk I'd so nice and friendly. If I ever need work done this is where I'm taking the car from now on.

Ajay Leshae

2023-05

If I could give them 0 stars I absolutely would! DO NOT GO HERE ESP IF YOU ARE BLACK. I HAD TO CALL THE POLICE ON THEM TO GET MY CAR BACK. My car got towed there late Friday they claimed they were closed on the weekends when we spoke on the phone, but when I came today, Monday, they said they were there on Saturday? So they lied about being closed on the weekends to get more money. The lady was very rude from the first time we spoke over the phone. They got upset because I was asking questions about the price because it wasn’t adding up to me. Once I spoke up they got irate & said they didn’t have to service me & they would keep my car. Seems like a scam to me. They are money hungry, unprofessional, rude & prejudice.

Monte Doran

2021-05

From roadside assistance towing, they'd took my '03 Impala and made it as new. My two front tires were low and become flattened (even w/ spare). They've went above and beyond my expectations, plus I'm a new customer AND heard/even read these great reviews too! Not to forget, giving me quotes on the estimate pricing of repairs, and once time to pay the bill, confirmed. They're honest, and have a great reputation in what they do BEST, I love their integrity. Never disappointed. An Awesome job 4shO! Thank you!

Michelle bradley

2021-05

Thank you to the personnel at Docs!!After only a few miles into our road trip our vehicle overheated. Called and went to other repair shops and no one could fit us in. Docs got us in immediately and back on the road in a short period of time. Explained the issues well, reasonable and hospitable! Even got kisses from the beautiful garage pup, and I needed them!!Thanks so very much!!

Nick P

2023-05

They'll always tell you there's nothing wrong and then jack your car up. I've been to other shops after taking my car here and they all said that a certain thing was done wrong or poorly. Then they take an unreasonably long amount of time to even look at your car. I recommend not going here if you have other options available.

William Warf-Martino

2021-05

A few weeks ago, I went here to have them fix the mass air flow sensor as squirrels had gotten to it. They gave me advice on what to do to repel squirrels and haven’t had a problem the squirrels since. I had called several places but pricing combined with current reviews led me to choose Doc’s to have the work done. They were quick to order and part and make repair.Fast forward 3 or 4 weeks later, my oil pressure switch failed, so I had my car towed to Doc’s. Since I was close to due for an oil change, I went ahead and told Doc’s to do that as well. Now my car is up and running just fine.Glad to have found a reliable mechanic. Will go back next time I need a shop to do something.

Jordan

2023-05

My boyfriend and I dropped our car off this morning. (Our car started overheating and smoking) We realized it was the radiator fluid, so we have been putting water in it temporarily and its empty by the end of the day because there is a leak somewhere (CLEARLY). The car gauge does not say it is overheating anymore, but you can clearly see smoke coming out from the vents and the hood. They called us later that day and said that nothing appears wrong with the car and that someone must have simply "spilled a drink on the floor". I am aware that I am not an expert on cars, but WOW! I will not be giving my money to these people and their incompetent "expertise". If you are unable to locate a radiator leak, you might be in the wrong career field! I wish I could give 0 starts, lets be real here.

Chris Merillat

2022-05

Fantastic customer service. Went the extra mile to diagnose and repair my electrical issue. Extremely accommodating. All around this was the best automotive repair experience I've had in a long time.

Kelly “Linda” Mcclanahan

2022-05

Very friendly owners and staff. They are passionate about their work and their ability to be successful in their own business. Very well done, and they have been so great to me. Thank you for taking the time and effort to assist me!

Serena Payne

2022-05

They took great care of my daughters Toyota Camry and communicated through the entire process. We are grateful for their presence in the Rantoul community

Bill w

2016-05

This review in not based on service performed at docs it is based on my experience with kathy belcher. On feb 22 2016 kathy called to order a front axle assembly for a 1994 grand cherokee listed as grade A condition on our website, I expressed to Kathy it is grade A based on the year and mileage of the vehicle it came off of it did not mean that it is a brand new 22 year old part. I made her aware the the left side axle boot need to be replaced and that we had pulled to cover and the gears looked good. Kathy placed the order to be shipped by freight truck from michigan to illinois, I let kathy know that my 30 day parts warranty does not cover shipping there or back which is also stated on her reciept, we do not make one dollar on shipping it in fact costs us a little extra to pallet the part and arrange freight. On march 8 2016 kathy calls me and tells me that after installation the customer and discovered that the right side axle seal was leaking, I asked kathy what her shop was looking for ( did they want some shop time back to replace seal). Kathy expressed she would only be happy with a full refund of the part and the shipping I told her that if she wanted a full refund on the part that she would need to ship it back and I would issue a credit for the part no shipping just like I had told her before she ordered it. Kathy then began to describe how bad our part was and accused me of lying to her, Keep in mind that my even with all the negative things she said about my part they still installed it. The seal that may be leaking was not seen by us when we pulled it or by them when they installed it. If we were trying to pull one over on them why would we have made them aware of the ripped left side axle boot. I would of had no problem helping some with shop time to replace the axle seal to help them as well as there customer out, At the same time some responsibility lies on them to inspect and possibly replace seals that were not meant to last a lifetime that is why they are replaceable. We did not lie or misrepresent our part and I am not accusing them of lying to me. It would have been nice to deal with this so everyone can win in some way. To instantly hop on social media and bash any company before taking all of the proper and adult steps is hard for me to understand, I would still be willing to help with some of the shop time and solve this problem fairly for everyone involved. Our company is Dorr auto salvage based in Dorr MI, I stand behind our policy and actions. Once again this review has nothing to do with the work they do there as I cannot speak to that, only my experience with kathy.

Kishan Sharma

2023-05

Everything you need in your car repair that's the place to go I give 5 star cheaper then others auto shop honest people work here

David Hayes

2023-11

Great service. Competitive prices

Mary A

2016-05

They rescued me when my car died at a rest stop. Delightful to work with! Very professional! HIGHLY recommend!!

Tammy Cordes

2023-05

Brad fixed my daughter's car ! Great job and reasonable

Mia Luyando

2023-05

Brad is amazing! Wouldn’t go anywhere else. Thank you! 🙏🏼

K Paudel

2023-07

The best place to go on your auto repair shop

Matthew Hunter

2019-05

Cathy and Doc are awesome! Docs auto service is a great trustworthy family owned business!

Sheri Lukemire

2022-05

I have used Docs for years, I moved away, came back and they were my first automotive repair call.

Cheryl Prater

2023-05

Best roadside assistance ever!!!! Very professional. Recommend highly!!!!

Will Robinson

2018-05

Had a broken exhaust bolt my truck was very noisy took it in they got it done very quickly very pleased with their work

Compy

2021-05

Very friendly and considerate. Also, I'm loving the dog in the office.

John Adamson

2019-05

Made me wait two hour for a tow so they can get night time rates not happy

Mark Owen

2017-05

Auto Repair at fair and reasonable prices. These people know what there doing!

Dale Sauls

2022-05

Great people very knowledgeable would highly recommend them

Lexie Cribbett

2023-05

Very unprofessional, if you can, LITERALLY go anywhere else