4.3 (241)
1637 Broadway St, Quincy, IL 62301
(217) 214-4670
acehardware.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gerry Dincher
2023-11
I'm a bit surprised that the help isn't more helpful, especially the younger guys at the cash register. I have experience with a recently closed Ace in Hope Mills, NC and the service their was superior to Quincy. Still Ace is much better than Lowe's or Home Depot. The old guys in the departments are very good and knowledgeable.
Steven davis
2024-02
It says online that you refill and exchange propane tanks. They only exchange. Find somewhere else to go for refills.
Johnny B
2023-12
Very friendly and knowledgeable staff. Assisted me with my project and gave me the products I needed.
Allison Huber
2023-05
The staff could touch base a little better when clients arrive, but it's a nice little store. They save me having to drive out to the other end of town for most hardware / yard needs. They cut keys.
Matt Hagerbaumer
2023-05
Very bad customer service was looking for nuts and bolts no one even acknowledged. I was there then get to the check out and the cashier Hands me a pen and asked to go get prices. 3 employees standing around not doing nothing talking about a triple to Texas. And not 1offered to help
tim jenkins
2023-05
Staff didn't know much when questioned about what we were looking for. Didn't find anything we went in for. But I'm glad for a hardware store in that area of town. I'm sure they will do better next time I go there. But for now, 3 stars...
Sue Miller
2019-05
All the employees were very nice and helpful. These are the two colors for my next project 😊
Kurt McGee
2022-05
Great prices. Lots of products to choose from. Everything was very easy to find. Staff was very friendly. They were exceptionally knowledgeable and helpful with helping you complete the task you were trying to do. Great place to shop. Will definitely be back.
LaShana Marshall
2024-01
They are So AWESOME and service is A1!
LaTeena Fusselman
2022-05
Ordered a car key for my Mom and got batteries put in both our key fobs. Very friendly and personable guys working there. Very helpful. Great inventory!
Beth Pendergraff
2019-05
Sure the store is nice as well as customer service, but the trash they leave all over is disgusting. I work close to the store and I’m picking up trash DAILY around my clients home. Broken down cardboard boxes, packaging, and signing are consistently strewn throughout the alley. Just today I had to drag a huge banner out from in front of my clients home. Please pick up better.
Chatfield II
2020-05
Nice to finally have a store on the west side of Quincy. They have almost everything you really need in quick trip or want to purchase for repairing something. Nice parking lot and very clean store. Staff are always pleasant and eager to help you find what you are looking for.
Paranormal Google Reviews (Paranormal Google Reviews)
2020-05
Nice little store. But it will be hard to find someone that can help. They have 2 people working and they both behind the counter talking. The prices were good and we did find what we needed. But it took sometime.
Carol Hulett
2023-05
Great people and service..out of stock ordered to store..in a couple of days !!
koorwin
2023-11
Got in an out quick. Nice staff
Christie Test
2023-05
Good for everyday hardware needs. Its a small store but great for quick stops to finish a project. From my experience the staff is friendly and always available to help you find what you need.
maihui sibbing
2020-05
We live fairly close to this store and have been frequenting it since it opened. We have had a couple lackluster experiences here, but we get that everyone has an "off" day. This afternoon, however, was unforgivable. My fiance asked the employee a simple, direct question about compatibility and installation of an in stock product, after initially blatantly ignoring him, he finally answered with a snide "Why don't ya read the directions?!" Not knowing all of the answers is totally understandable, but a complete unwillingness to help, laziness, and just overall rudeness to a customer is not! We spent thousands at hardware stores last year, and will be doing so at competitors from here on out and urging our acquaintances to do so as well. Customer service like this is in part why brick and mortar is losing out to the online retailers. I'll gladly read the directions myself without the attitude, for a much lower price.
Joyce Mayfield
2021-05
I don't know if it was because of my race or if it was because I was a female, but the 3 guys working in the store completely ignored me. Then when I asked where a few items were 1 pointed, 1 told me to read the signs at each isle and the 3rd acted as if he did not understand me when I asked where the hammer was....needless to say Menards, Home depot, Lowes and Walmart. Will be where I will shop NEVER AGAIN AT Ace
J Tobias
2023-06
Good service helped us with mower purchase.Thanks
Good Atitall
2020-05
Took my weedeater to be repaired, dropped it off July 9th was returned to me two weeks later and it wasn't repaired it broke within an hour so I returned it the same day and just got it back on August 30th...I prefer to shop local but I'll never use them for small engine repair again.
Jimmy Farris Jr
2021-05
Good service, was asked if we needed any help when we walked in and if we found everything we needed when we left. Recommend if you need something and need to get in and out quickly this is the place to go.
Bob Hecht
2023-07
Great staff,and very helpful. Plus, veteran discounts. Highly recommend this place.
Dave Davis
2019-05
Very helpful staff and they really know their stuff. Cant go wrong with this store I was in and out in 5 minutes or less I will be back.
Barb Foster
2023-08
Had exactly what I needed and Jerry was very helpful!
Greg Sandidge
2020-05
Had exactly what i needed in and out quickly!!!! Great little store. Nice and clean.Friendly staff.
Anne Tournear (Annie)
2023-09
I go here 2 or3 times a week,friendly staff and good markdowns :-)
Seth Seaman
2020-05
Every Ace is awesome. The prices match the service you get. Very helpful staff. Love these stores.
C Key
2023-05
Wonderful! Helpful, with a great sense of humor! Purchased bird seed, suet, bird feeders! $50.00
Rebecca Batchelor
2021-05
I was there for just a short whole... I needed one item. The worker was knowledgeable where items were in the store andbtook me straiht to what i needed! In\ out... No hastle! It was refreshing!
A Google User
2022-05
Lil pricey but hey guess they can be that close in town. Kinda got ya bent over a barrel if you dont have a way to menards or home depot
| Monday | 7 AM-7 PM |
|---|---|
| Tuesday | 7 AM-7 PM |
| Wednesday | 7 AM-7 PM |
| Thursday | 7 AM-7 PM |
| Friday | 7 AM-7 PM |
| Saturday | 7 AM-7 PM |
| Sunday | 9 AM-5 PM |
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