Hy-Vee Pharmacy

Maranda Childress

2024-02

The line inside and outside has been dang near out the door for 2 days. The girls working the registers seem as though they could care less about helping customers quickly, one of them just looked down right miserable to be there at all. This place is really going downhill. It's a shame really.

Joe Damon

2024-02

Was told 5-10 min wait for pharmacist approval. Waited 45 minutes and watched many other customers receive orders and leave, not happy!

Debbie Pruett

2023-05

Overall, I have received good service from this pharmacy. I generally submit my refill via the app, and it’s ready in 24-48 hours unless out of stock, which is rare on my meds. Staff for the most part are attentive and nice. I’ve tried every pharmacy in town and this one works best for me.

Tina Fanning

2023-06

Whoever the girl is working your drive thru window needs educated on customer service or how to do her job in general. I will never be using this pharmacy again. Insurance is hardly ever used and medications which should have a low co-pay ($5 or less at walmart for same meds) this girl charges me $30+ everytime (3x) I've been there since moving back to quincy.

Emily Pridemore

2023-05

I was given the wrong prescription for nearly a year by their staff and experienced complications as a result. Other issues: despite their automatic notification system & me manually calling in to verify arrival of medicine, I’ve showed up multiple times in person, waited, and then their staff claims it isn’t ready. I’m done wasting my time and being medically inconvenienced. I have spoken with management and I will still not return as a Hy-Vee Pharmacy customer.

Jo Welker

2023-05

No stars really...I have been a HY VEE Pharmacy customer for the past two years and Ican honestly say they offer the poorest customer service I have ever experienced and it just continues to get worse.Number one - I call my prescriptions in a day or two in advance, they are never ready for pick up when I arrive a day or two later.Number two - Even though have had a day or two to prepare it, they always tell me it will be ready in 15 minutes. This happened againtoday, so I left and came back over an hour later and it still wasn't ready.If these were isolated, sporadic incidents I wouldn't be leaving this review today, but it's not! It happens 9 times out 10 when I go topick up meds. I don't understand what the problem with the pharmacy is - I'm in my 60's and have been on prescribed meds for over 30 years and have never experienced such a poorly run pharmacy.Updated Nov 17, 2022**********************************Once again...No Stars (I'd give a minus 5 stars if that was an option! - see original review). I can assure you things have not gotten better, they have actually gotten worse. I was told three times last week that my prescription would be on tomorrow's order...and after three times of going back the next day, it still wasn't in. Not only has the customer service in the pharmacy not improved it is beginning to bleed over into the store. The customer service at the check-out lanes is virtually non-existent and whoever provides training for the baggers needs to go back to bagging school themselves.Like other Hy Vee Pharmacy customers we are leaving and we won't be back for groceries either

Kelsea Hoskins

2023-05

Sometimes slow But if you call ahead and tell them you’re really something, they can usually get it within an hour. Unfortunately, with Covid, sometimes medications are out of stock and can’t be gotten for a day or two. The only improvement I could recommend is that they call you when this happens and offer to switch it to a different pharmacy - instead of showing up to get it and being told they’re out.

Susan Peters

2023-05

Have been using this hyvee pharmacy for years and always have wonderful service and the employees are so kind. I have never had a bad experience here.

DanieGirl 1990

2021-05

the drive-thru pharmacy is so painfully slow every. single. time!usually a 30 minute wait if there are 3-4 cars

Rachel Stephens

2019-05

Very unprofessional staff.Two phone calls and two visits to the store, each time being told it would be fixed. Finally, went in a third time and was told there was nothing they could do. If I could give no stars, I would.

Libby74

2022-05

No complaints at all. The staff is helpful and friendly.

Connie Harness

2019-05

Love this pharmacy. Quick and efficient. Evan is the best!!