3.5 (43)
221 N Western Ave, West Peoria, IL 61604
(309) 673-0665
walgreens.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Terry Shepherd
2024-03
Can't express how helpful and kind Cora is. I've been to the photo arena twice in the past week. I had no knowledge of how to do what I needed done. Not at any time did Cora make me feel illiterate and she handled my request with knowledge and patience. She is a top notch employee.
David Nye
2024-03
Going there five times within 2 weeks to get my wife and me medication after changing their store hours to 10:00 during week and closed on Saturday and Sunday we transferred to another store
Doris Foster
2024-02
I always go to this place and I love it ❤️🕊️✌️@Doris Foster ©️ 09/07/1961 date of birth#disclaimer and I don't own Facebook or any social media platforms etc ‼️👇▶️⬇️
Kristin Sullivan
2024-02
Whoever just answered the pharmacy phone at Walgreens on Western was UNBELIEVABLY rude. This particular Walgreens and it's staff have horrible customer service skills , even management! Well the female mgr anyways. .. Not sure what's going on at this store to make everyone so miserable but it's just ridiculous.
Krissy
2022-05
I would like to commend Dennis (the lone cashier up front on Sunday before Valentine's Day) He remained calm while a rude and demanding customer yelled at him about getting the other register open (he has no control over that). Even after the stocker took pity and stepped in to get her out of the store he moved the rest of the line through courteously and efficiently. There's a certain lack of mutual respect some people are having trouble showing each other lately, even at work we're all still human.
Karen Buss
2023-09
Walgreens is a good place to shop for incidentals. Plus the pharmacy is accessible in the store and by drive-thru.
Lynne Gandy
2021-05
Pharmacy really doesn't deserve 1 star. The staff usually doesn't acknowledge you for a while. And it seems each pharmacists can choose how many days in advance they will fill the script. Since November it's been filled between 4 to 5 days in advance. Now I'm being told it's 3 days in advance. And since last month was filled 5 days in advance I can only get it one day in advance thismonth. No consistency how can it change each month. I think it depends on the pharmacists. Does Walgreens have have no set procedure to follow . Really disappointing because of insurance we have to use Walgreens. Other wise I'd be back with CVS much better service we received
chuck Gabbert
2022-05
I've called five times over two weeks and have never talked with a live person and no option to leave a message. They used to be pretty good but not for at least a year.
JULIE MASSEY
2022-05
I am typically very generous and positive with my reviews as I'm in healthcare myself and know how so many things are driven by surveys and reviews but I feel sorry for elderly or people on fixed incomes getting medications that aren't covered by insurance here. I recently had an ointment ordered that my insurance didn't cover. It was going to be 120 plus dollars at this Walgreens. I called Hyvee and the pharmacist quoted me a price of around 15.00 for a bigger tube with a Good Rx discount. . No mention AT ALL was made by Walgeens of a Good Rx discount.. When I asked about it I was told I'd have to look it up and pursue that on my own. I asked Hyvee if I needed to submit something and they said " no, they would take care of it" I don't mind even submitting things but I feel it is a very simple thing for Walgreens to just mention that there is a HUGE discount with Good Rx but no mention about Good Rx was even made to me. It's no wonder Walgreens has already been in trouble in the past for price gouging.
Theresa McGinnis
2020-05
This rating is for PHARMACY--overall, the staff is usually unhelpful, lazy, and not very knowledgeable, especially when it comes to their own CORPORATE POLICY. They DON'T follow up with doctors or insurance companies in a timely manner like they're SUPPOSED to. They also seem to have a problem keeping common maintenance meds in stock. There's really NO excuse for those things.
Brian Renfroe
2023-05
Sariah I believe her name is. She is very rude! I ask so you don't greet customers and she said No. Never going there again!
Vanessa Gomez
2022-05
I did a curbside order , called about it due to not getting a conformation email after an hr i called the store to ask if my order was confirmed the lady that answered said she was short staffed and didn’t know if she could fulfill it . I asked her to just cancel it and she just said ok and hung up . Like didn’t even try it was only 3 items . So disappointed.
JL H
2021-05
Items never in stock, and some very rude staff members. Used to be my favorite store, not anymore. Customer service needs serious help.
Dwayne Franko
2023-05
The worst customer service I have ever seen in walgreens. Get it together. Drive-thru 0 stars
Byron Durr
2022-05
Has to be the worst pharmacy I have ever been to. Kept telling me they were out of stock in prescriptions and that they would be filled and to call back tomorrow, except that went on for a week.
Amie Skrabek
2022-05
Walgreens on western is not the location to go to when they clause their pharmacy and people need their medication and other Walgreens won’t fill it is ridiculous to be shut down for 3 days you could at least have techs in their giving prescriptions that are already filled
Joe Robinson
2022-05
Worst Walgreens in Peoria . They never open up at 8 been 4 cars sitting outside and 4 left as well they close earlier then what they pose to . Not a good look
Tammy Rayford
2023-05
I LOVE WALGREENS IT HAS EVERYTHING YOU NEED ❤️
darnic2sons
2022-05
Staff is always nice and courteous. Always willing to help a customer out.
Antoinette Maloney
2018-05
Friendly staff, clean store.great for when you for get things grocery shopping.Red box is here.
Dennis Hagerdorn
2023-05
Found what I wanted. Quick in and out. Personable, efficient cashier.
Adrienne DeLoatche
2018-05
Came here to get a preacriptiom for my father Jacob was really helpful with me even calling the hospital and talking with his nurse. Thanks Jacob
Danis Klatt
2021-05
WONDERFUL FRONT END STAFF! The staff up front are friendly, helpful, & provide great customer service!
B Wade
2020-05
Always attitude from the pharmacy people. Never helpful. Lot's of eye rolling when they actually have to do their job.
bert durr
2023-05
Walgreen us a good to for a variety to goods!
Temi Akinlua
2017-05
Great quick stop spot; Red Box also located here.
James Jackson Sr
2019-05
Love this store, ALL THE EMPLOYEES ARE WONDERFUL
silk 88
2022-05
Very easy to find what you need
Bobby Douglas (Chewtoy)
2022-05
Alot of discount items...
Lisa Hughes
2018-05
Very nice staff
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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