Kroger

Shan Ji

2024-03

It is 1230 on 2-23-2024. There is a line in the self checkout 6 people deep because the u Scan attendant is just chatting away and not paying attention to people who cannot continue without her authorizing the continued checkout. If your gonna make us scan our own groceries at least have the u scan attendant pay attention to what's going on so it's not taking each person 10 minutes of waiting just to continue checking out

Cecilia Ernst

2023-05

This store is awful. Yesterday was the last straw. The produce section is horrible. There's literally rotting foods on the shelves.We wanted lettuce for salads and almost all were past the use by date. It was the evening of December 26, and many expired salad packs from Dec 21-24. And some expiring dec 26. Stuff with expiration dates will in the past wasn't even marked down unless it looked like it was actively rotting. Some salad packs had lettuce liquefying and rotting. We wanted to get sweet onions and the only sweet onions were squishy and rotten. Onions keep for many weeks, so these must have been months old. We bought garlic that appeared to look ok from the outside, however, there were rotting and moldy cloves inside. I've never seen garlic with moldy cloves. They had rotten tomatoes with wrinkled skin and mold. When I got home the onions we bought looked very old and past their prime when I cut into them.Overall the store was extremely dirty and picked over. The back corner near where the dairy items are smelled the absolute worst like a dumpster full of garbage in the summer sun. The meat and seafood area also looked dirty and had unappetizing smells. I'm not even sure the foods are safe coming from Kroger unless they are prepackaged and filled with preservatives. I wouldn't trust anything sold at this store that isn't shelf stable.Edit: when I was at this store i needed to pic up some melatonin supplements. They were buy one get one, so I got two. I opened one right away, however, I went to open the second bottle and now I see the seal was already opened and the contents appeared to have been tampered with.KROGER SELLS UNSAFE PHARMACY ITEMS THAT HAVE BEEN TAMPERED WITH, THE HAVE LITERAL ROTTING FOODS ON THE SHELVES AND THE STORE SMELLS LIKE A DUMPSTER. AVOID AT ALL COSTS!!!

Amber Moore

2023-12

Destiney who was one of the store self check out workers gave me an attitude today and poor customer service. I told her she didn’t have to come to work if she was going to have a bad attitude today. She yelled at me and said she didn’t care and today was her last day. I spoke with the manager and come to find out, today wasn’t her last day. Very rude employee and she needs to be fired for mistreating customers. I’ve never had this experience with an employee before.

Gail Adair

2024-04

They have remodeled the men's restroom and it is fantastic. The woman's restroom is inprogress.

Adrienne Madison

2024-04

I was able to find everything I needed to buy and your cashier and self-help line was very helpful

Mellissa Daniel

2024-04

Good place to shop. Need more options & look at their produce more closely.

A C

2024-04

I am a delivery driver to this location and there was previously a male on this route the receiver Corey is very rude and sexist. Poor customer service. Has no respect.

Debra Branch

2023-10

I had a bad experience with a cashier at the sterling location today October 3. She was upset about something. She was cursing and just throwing my groceries as she scanned them. This is the 2nd time I've had a terrible experience with this Kroger on Sterling I will not go to this Kroger again. The service is terrible and the products are not up to standard. I will go out of my way to a Kroger that gives better service.

drew nguyen

2024-03

This location is dark and dirtier than Lindberg and Lake. Many items are not regularly stock on time

The kid Kidd

2024-01

Customer service is the worst always have an attitude when you ask them a question I hate going here

Rickie Taylor

2024-04

Kroger's prices are too high. On sale at Kroger's is regular price every where else

Bob Nanninga

2023-08

This Kroger on Sterling is nasty dirty, the lines are always backed up into the store. I have know choice but to use this store cause I live across the street and am a disabled Veteran and can’t walk. I use a wheelchair and this store is convenient but I hate using it because it’s disgusting. This Kroger is so under staffed!!!!

Jane Carman

2023-05

This is a terrible store. It is extremely dirty. The bathroom is disgusting with no toilet paper or towels and it is where employees are supposed to wash their hands. The entire store smells bad. Some of the employees also smelled rank. Unlike other Kroger stores, the produce is rotten. Shelves are not well stocked. The parking lot is dangerous. There is a lot of potential here with management that cares and if there was an adequately number of workers.

Steve Phillips

2023-07

Long check out lines. The last trip the cashier left me standing in line as she went to see about a question for someone. Said told then I could wait. I loaded everything back in my cart and went to another checkout lane. Totally ridiculous.

Mindy Schindler

2023-05

Visited on the 1st. Competent management would have staffed accordingly. Only 3 self checkout lanes and dude watching over them was a JERK! Kroger card Alternate ID wouldn’t work but I was told I didn’t know my number. Then when I corrected my issue he lied about the cart of groceries. DO NOT LIE.

Anaiah Mullins

2023-05

If you've been to this store, I don't even need to explain how disgusting some of the things look, but I sent my daughter's dad to get some meat to cook on the grill, as I'm cutting my chicken breasts in half I found worms all in my chicken breasts. This was my last straw, will never go back to this store. I did not take pictures before I threw it away.

David X

2023-05

An all around awful experience at this store, DAYLON is an incompetent employee that will ring up any kind of fruit instead of looking that I had the sale apples .99/lb. Told her which ones I had & she still input the incorrect apple. I was overcharged. Also, had to ask her to ring me up as she completely ignores you when standing there, because she was so busy texting, cackling/laughing so hard with other employees-VERY UNPROFESSIONAL. FILTHY STORE INSIDE & OUT, NASTY RESTROOMS. Awful & ignorant low-class employees sorry to say! Anything more than a 2 star review is from employees & family members. 1 & 2 star ratings here are the ones you should read because they are spot on!!! I only dared to go in due to location & Aldi's & WalMart not having what I wanted.

Tonette Oliver

2023-12

Kroger's the ladies and men's bathroom is disgusting You need to keep it clean....

Becky Johnson

2023-05

A lot of shelves were empty. The fruit and vegetables that I was going to purchase were rotten, and some vegetables I wanted were empty. Employees were not helpful when trying to find what I was looking for. They had no idea where to find it.

Jackie Ronk

2020-05

What is going on with this store? It is consistently dirty. Yesterday the freezers were sweating? I wanted to buy bacon and sausage, but warm to the touch? So I did not. For the amount of traffic..customers you have,and you only have 2 cashiers?? So sad..

Dean Tani

2021-05

Kroger's has gotten better than it used to be. I can get all my items I need at a good price. David in Produce does a great job keeping items stocked and clean. I hope the whole produce takes pride in there work as he does. Overall I see a positive attitude from the employees as they have gotten rid of the higher ups riff raff. It can be a stressful job. But most of them do a fantastic job. So I'm rating it 5 stars now as I know they are trying hard. There are still a few that have been there awhile that need to be retrained. But that number is getting lower. Keep up the good work in this unusual time. God bless you all.

Tracey Sebens

2022-05

I only shop krogers because we are a proud union family I was in peoria il this morning for a few appointments so I stop in to kroger on Sterling Ave first I'm greeted by a parking lot full of trash including rib and chicken bones store not all that clean OK maybe short staffed I do my shopping get up to check out only u scan opened 2 workers just standing around I asked if I could have a lane opened she tells me Noone to checkout so I asked if this store still union she says yes I say I'm not willing to go thru uscan I'm a union family and believe that I'm taking away a job she said I would have to do it anyway so I walked out of store called the manager and he's just as rude as his employees so I see another kroger closing soon I will never go back to that one everAnd I will also tell everyone I know not to go there

Jim Chronister

2022-05

I was told to leave the store because I was in the customer service line and didnt see the Red line, the employee ordered me behind the line, which my heels were already touching, and when another customer told me the woman wad power mad she called security to "throw me out of the store" her words, then the manager takes her side eventhough another customer told them I did nothing wrong and they tried to stop me from leaving withpurchases I had paid for. On the way out I told the guard to back off and he proceeded to threaten me, lucky for him he didnt try to act on his threats.

Katie Sanders

2020-05

Husband went to store today and no one-including staff- were following social distancing practices. People were touching produce and putting it back, violating 6 ft rule, not staying on Xs at checkout, and being inconsiderate of each other.

angie speer

2019-05

I use to shop here often i find myself avoiding this store for several reasons. Cleanliness, variety , and now i can add the bakery. Last 3 times i have picked something up different each time from the bakery to try. I visited yesterday and picked up a peach pie from the bakery it is now in the trash. Worst pie i ever had thick tasteless crust, sour peach mush for the filling. Grossss

Timothy Craft

2018-05

Krogers is the best! I watch the flyers and save big time that way. Plus the staff is ALWAYS kind and helpful to me. Great value, great shopping experience every time, especially the late night crew. I most often shop one of your older stores on Sterling Ave in Peoria, IL. They know me and I know them. That's a good thing...

Arnita Wade

2019-05

I shopped at the Sterling location today & found all but 1 check out lane open. Thank God cause with 2 Kroger's Stores closed here in Peoria the Parking was ridiculous there (as always), but the in store traffic was even worse. Now yesterday I shopped at the Lake & Sheridan Kroger's Store & I suppose due to the expected snowfall & drivers advisory the parking there was at its worst, but the Check out lanes were unbelievably ridiculous. There were few lanes open yet customers back to back. We were in lines that ran up & down aisles as well as blocking aisles as well. The check out lanes that were open were being ran by the slowest & oldest cashiers I think they had on payroll. The only choice we had was to drop everything & start over at another Store, with your fingers crossed of course. Thank You! I'm so glad there was a way to share the feelings of many Regular Kroger Shoppers like myself. Since you closed 2 stores forcing those loyal customers into that, that's more convenient, it needs to be recognized that more may need to be hired & trained properly to handle the new influx of shoppers!

Deborah Dahl Simpson

2019-05

There was a very nice employee in KROGERS BAKERY, AND DELI TODAY, SHE LISTENED KINDLY, THEN, asked me why I was out, it's a very good loving man, who's birthday tomorrow, I want to get him a cake. I told her the story of my Surgery,being removed after 15 years a blood clot filter. Ivc filter. Showed her my scars, my God girl, what are you doing out. She watched as I worked to pay for the cake, she exactly came up and offered to help me pay for the cake. I Thanked her she hugged me, told me she would never forget my story. AS I WILL NEVER FORGET HER KINDNESS, SOMETIMES GOD BLESSES US WITH THE MOST WONDERFUL PEOPLE. I AM SO IMPRESSED WITH HER.. THANK YOU KROGERS, THANK YOU FOR HIRING A BEAUTIFUL YOUNG LADY, SHE IS A STAR EMPLOYEE, A STAR PERSON. THANK YOU DOMINIQUE.. LOVE YOU DEBBIE

Halina Vogel

2024-05

Very crowded. Cashier was no the friendliest

Tyler Zimmerman

2021-05

Representative was very unwilling to help, tried to use an e-gift card that I earned from Verizon Up Rewards that was specifically for Kroger. When I asked if the manager could help, he said it was just a scam. There was no attempt made to check the balance on the gift card number.