Twin Lakes Pet Resort

Lisa Brinkerhoff

2024-05

My dog receives great care, and staff really cares about the dogs. She loves the staff. I love I can view her to check on her. This is so reassuring as a dog owner.

Angelina J

2023-05

We had a great experience there. They were easy to work with and spelled everything out for us. I enjoyed watching my fur baby on the camera. She quickly adapted to the routine and I could see her excitement. Glad I was able to enjoy my trip knowing my baby was well taken care of. We were able to bring our own food, treats, blankets and toys to make her comfortable.

Gina Scrubs

2024-04

CUTOMERS BEWARE!!! My Name is John Jones and I live in Paris, Illinois. My wife and I have used Twin Lakes pet resort on a few other occassions and was very pleased. BUT last week we had one of our dogs groomed and they did a great job. BUT when I went to pick her up I was charged a 45.00 late pick up fee. This was the first time we had used Twin Lakes for grooming.1. When we scheduled our grooming appointment we were not notified of their policy on pick up time.2. When they called me to pick up our dog they never mentioned anything about a late pick up fee .3. I was busyt at the time they called me and told me our dog was ready for [pick up so I actually got there as quick as I could which was about 1.5 hours after they called.4. when i picked up our dog the receptionist told me at that time ther is a 45.oo dollar late fee. I did not say anything but the receptionist could tell by my look of disgust that I was upset.They took my debit card and proceeded then to tell me that if there was other arrangements made they would have had a discount on holding them longer than 30 minutes. But because there was no arrangements made I have to pay the 45.00 late fee which is 15.00 per 30 minutes and that there is a sign posted on the counter stating that.5. the sign on the counter is on the far right side of the counter next to the window and is an 8.5 by 11 sheet of paper with average size print and the page is completely full of their rules on this. but the problem is it does say attention groom clients in about 1/4 inch font. I am not sure that anyone new to Twin lakes would even take the time to read it mainly because it is kind of out of the way and does not look important now that I know it is there. I did take a picture of it so I would have it for future reference.There young lady that was working the same day as this receptionist was.... when I was paying the bill merely out of the blue said "She does not make the rules and there is a sign posted"I believe that was said just to rub salt in the wound.I believe this was done intentionally to get more money out of us and I would have been more than glad to pay it if I would have known anything about it prior but it was just done out of spite I feel and not sure why!Could they not have seen this was our first time as a grooming client and maybe just charged us a small fee or even just make an execption and tell us next time we will be charged .I am writing this review so that maybe someone else that does not know about the late pick up fee and IS NOT TOLD ABOUT IT in any way at all MIGHT AVOID THE SITUATION.I really thought after I told the receptionist about my concern about this and that I intended to talk to DEE BURGIN about it ,,,that I might get a call from Twin Lakes pet resort but I did not.We will see if they even respond to this and if they do I will write a follow up but for some reason I dont think they will .CUSTOMERS BEWARE OF THE SNEAKY LATE PICK UP FEE AND BE READY TO BE TREATED AS A CUSTOMER THEY DONT CARE ABOUT.John Jones

Trisha Vitale

2021-05

My pups LOVE Twin Lakes Pet Resort! They are so excited each time they visit for daycare or grooming! We are so lucky to have them in our community.

Katherine Lewandowski

2023-05

Twin Lakes is fantastic. We board our dogs and cat there a few times a year and they always do an excellent job. They follow my instructions for feeding. The dogs like the people. The facilities are lovely. Our 3 dogs can be boarded together if we reserve with enough advance notice. The car facilities are also nice. All cats are allowed out in the room for a little while each day. I love being able to check in and see my pets on the cameras at anytime. I highly recommend Twin Lakes!

Camille Costakuglin

2024-04

Love this place! Very clean and the staff is excellent with customer service. My dogs pull my arm off racing through the front door so I'll say they give TLPR an A+!

Tammie Hughes

2022-05

Love that they offer the self doggy wash. So easy and convenient. Bella was very happy and so was the momma. 🐾❤

Tyler Davis

2023-05

So happy to have discovered Twin Lakes. Love taking my dog here for extended boarding while on vacation. Their 24/7 access to outside and cameras in each suite keeps my mind at ease. Staff is very friendly and makes the process from start to finish super simple.

Karen Moor

2023-05

Boarded our 2 dogs and loved the fact that they have pet cams and private outdoor spaces.I also have my pets groomed here. It is a one stop spa and retreat for our furry friends! Clean and friendly. Our pets were well taken care of.

Cathy Thompson

2023-05

Very friendly staff. They truly care about the animals. Awesome groomers! I have a little dog so she can't go to the daycare but I know people who takes their bigger dogs there and love it. Boarding portion of the facility is top notch.

Kay Huff

2023-05

I have two dogs that I take on a regular basis so they can socialize with other dogs. They love it. Twin Lakes is so clean and nice and the staff is very nice and very helpful. No hesitation whatsoever in recommending their services.

Cary Taylor

2023-05

We love Twin Lakes Pet Resort! Our pup loves to go to daycare and we love that we get to check on him throughout the day with the webcams. Everyone is so friendly and easy to work with.

Aaron Barnhart

2023-05

My 5 year old female cat went here for 4 days after a surgery. Everyone there was wonderful. The facility was super clean. They have individual enclosures for cats that are 3 level and have individual air. It was cheaper then they originally quoted me the day I picked up my Lilly. Cheaper by about 20 dollars even.

gail cochran

2023-05

Took a tour today and this place is amazing. Private rooms with each having their own bed, own tv and private outside accessYou have 24 hr video access to see your fur baby while your away.Super clean, doggie day care were out playing in the enclosed off leash play area with their fun staff people playing catch.Have peace of mind they have a home away from home while your away!

Karen Webster

2023-05

Wonderful place. Clean. Very professional. Highly recommend all the services they offer. No worries when I drop my Kate for daycare, grooming or boarding. Great staff that look after Kate just like she is one of their own.

Nancy Allison

2023-05

This the best place for all your pet needs. It's so great to know your fur babies are so cared for while you are away!!!! Thank you Twin Lakes for your services!!! Rowdy and Kevin love you!

Karen Butler

2023-05

They gave my rescue dog a bath and trimmed her nails. I wasn't sure how she would react, but they were so good with her! She was one happy baby when she was done. Would highly recommend!

Kara Waldrop

2023-05

I took my dog with for a nail trim with no need for an appointment. The caregivers were very professional and quick. The price was very reasonable as well. I will definitely take my dog back!

Rj Hampton

2022-05

My dog Brando has gotten pretty picky about the people who chooses to associate with. Yet everytime we bring him in to Twin Lakes he can't wait to jump up and start licking the owners. I know they take good care of my boy and I wouldn't trust anyone else with him it makes going on trips 10x easier knowing he is well taken care of. 10 out of 10. Highly recommend.

Vicky Keys

2023-05

We’ve used the Pet Resort for boarding our labs and our Wrigley too… and for mini grooms and daycare and they are the best!!! We can checkin and view them anytime and we know they are in good hands. We are so happy to have the option!!

Stefanie Keller

2023-09

My dogs actually love coming here even though they are not used to being boarded up. I also love the camera feature so i can check on them while im gonw.

Ashlin Waldo

2022-05

We took our dog Brando here to board while we went on vacation. When we got there to pick him up, you could tell how much he loved the people that took care of him while he was there. Not only that, we picked him up two days earlier then we were planning on, and they are completely understanding. I will definitely be bringing him back. Such an amazing group of people that work here.

Sarah Young

2021-05

We’ve had nothing but good experiences at Twin Lakes Pet Resort. So far we’ve only used their daycare services but intend on using boarding services in the future. When I went for a tour they were informative and the facility was well laid out, every detail had been picked to achieve maximum efficiency and everything was immaculate. (I LOVE that the suite fronts are not cage doors - seems homier). They were willing to take the time to answer my multitude of questions which I appreciated. When we drop off our dogs for daycare they know who they are and when we pick up we get a report on how they did for the day, which I appreciate. My dogs are visibly excited when I drop them off and I love how tired they are from a days play! It helps with Gunnar’s social/general anxiety and it wears Kimber out to prevent inappropriate behavior at home. We had previously taken them to daycare at another facility and after learning of some unsafe procedures and dangerous situations we immediately pulled our dogs. Twin Lakes assured me that our previous issues would not be a concern at their facility and that provides a great relief. They obviously take measures to ensure safety, both in health and physical terms, for our dogs. The webcams are very clear and I love checking on my dogs. The staff is always interacting with the dogs and the groups are appropriately sized. I cannot say enough good things. The ONLY “con” I’ve come across is there is no second pet discount for daycare. Our previous daycare was more affordable with an additional pet discount. But I also respect they are a new business and maybe that will become a thing in the future. Either way we are happy to continue to support Twin Lakes Pet Resort.

Kellie Eastham

2023-05

We love our Twin Lakes Pet family. Scouts extended family with his TLPR friends is phenomenal, and we’re so thankful to have this wonderful option in our community.

Melissa Miles

2023-05

First time taking Ralph there and all I can say for this place is it’s amazing. His grooming turned out so good. We will be going back for sure. The staff was so nice and helpful. Thank you

Samantha Kirkwood

2022-05

We have a 75lb husky. As you can imagine, it is hard to impossible to bathe her and just hard to wash her. The dogwash station has everything we needed to give a safe and complete wash to our dog. We were even able to dry her with the dryers on the wall. Thank You! She got ice cream afterwards.

amaya abernathy

2021-05

We have 2 very active labs so as you can imagine it can be hard to find a place that we not only trust with them but that we know they are also getting the attention they need. We decided to try Twin Lakes Pet Resort and were very pleased with our experience, staff is great and our pups seemed very happy, will definitely continue to take them there!

Sandra Gray

2023-05

Outstanding staff support who care about our furry friends. Greets each friend by name when they come to day care. Facilities are clean and suites are comfy.

Tami Tabrizi

2023-05

The staff is amazing as well as all the fur kids! Can't say enough good stuff about twin lakes! Lucy loves going!

Jam Bahnger

2022-05

Well educated staff and they are on the leading edge of tech with being able to monitor your pet while they are in daycare/boarding. Staff loves animals and they are very kinda to all the dogs/cats in their care