Dairy Queen Grill & Chill

3.8 (237)

333 W 2nd St, Pana, IL 62557
(217) 562-3234
dairyqueen.com

Claimed
Fast food restaurant
Ice cream shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Service options

  • Outdoor seating

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Bailey Welburn

2024-04

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Bryan

2024-01

You guys need to start giving people their receipts instead of assuming they don't want it and you throw it away. When I asked for my receipt tonight, the guy didn't make much of an effort to look through the trash and then he proceeded to tell me that he wouldn't be able to give me a receipt. Are you not able to print another one? He was either inexperienced to print another one or maybe just too lazy to thoroughly look through the trash because other people were in the drive-thru.

Richard Mitchell

2024-01

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RufflesMcGee

2023-10

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Maryjanes Freedom (MJF)

2023-12

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Gracie

2023-10

the last two times i went i asked for extra cheesecake in my blizzard and got NO cheesecake pieces. ☹️EDIT: It’s a few days later and I ordered a cookie dough blizzard with EXTRA cookie dough. even said “emphasis on the extra”. i got a total of 6 cookie doughs.

A to Z bargains

2023-11

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Kindley

2023-06

I don’t know who trained that little girl on evening shift but I’ve watched and heard all about her being rude. If she doesn’t want to serve and do customer service get a different job no need to bring others down because of how you feel about yourself I believe her last name is Cothern.

John Broux

2022-05

On my most recent visit i ordered a small shipped I've cream cone. When the order taker repeated the ordered he just said a small ice cream cone, i corrected the order and he gave me the total. When i got to the window, i saw a regular ice cream cone sitting there, melting on the counter. I again told him i ordered a dipped cone twice, then he corrected it. The other guy getting the orders quickly corrected it, but it makes me wonder if they couldn't get my simple order correct, what about all the rest of them?

Jay Weber

2024-03

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Elizabeth Jackson

2020-05

I've been to better DQ restaurants. Food was okay but service could have been better.UPDATE: The last 2 times we have gone here, the French fries were almost raw! Don't they care about the quality of their food? Apparently not!!

Angie Dyer

2019-05

We stopped for a quick ice cream treat in the afternoon. The ice cream is cold and refreshing. Staff was kind and friendly. We went through the drive-through and did not inspect the inside. We will return in the future. Love DQ!

blaze hyr

2022-05

Would rate 0 if it was an option. Went here for the first time a few years ago and it was just awful and didnt care to go back. Just recently decided to give them another try thinking they wouldve got better and they have not. Staff sucked, food wasnt done. Will just stick to going to shelbyville DQ like we have been. Would i recommend anyone to this dq? ABSOLUTELY NOT!!!!!

Bryan Rhodes

2020-05

Fries not done little raw and chicken strips were barely done. D.q. food has gone down hill over the years they have awesome blizzards.if their icecream goes bad they'll have to close.

John Ziegler

2021-05

The food at this DQ has always been on the expensive side especially for the poor quality. The fries are never done. The only good thing they had was the shrimp basket... Which they got rid of.

Marla Curtis

2021-05

I grew up in Pana and have always gone to DQ. Visiting my parents this week and thought we could get some DQ. We ordered mainly shakes but my husband got a peanut buster parfait, which had toffee chocolate like pieces that he didn’t request and the bottom is usually awesome chocolate and peanuts. He said his tasted bitter. Now he has been in the bathroom most of the evening.

Toe Droid

2018-05

Possibly one of the worst Dairy Queens I had ever visited. The building is nice/modern and appears to be clean. But the food is the quality of a food vending machine at a truckstop (no offense to truck stops). Have microwave, will travel is the theme. Portions are small, often cold (except the icecream) and served in such haste that it makes one wonder if the unmanaged teen staff is in a hurry to slack. To me this overall underwhelming eatery is a direct reflection of the "who gives a flip" ownership.

RJ Treasures

2021-05

No Tea, forgot gravy for chicken strips and a blizzard. Put cheese on a burger that was requested NO cheese. Soda tasted way over carbonated Mt. Dew should not be clear.

Jessica Polach

2022-05

Fries don't done cold and half orders cheese curds old and cold cheese most of the way off sandwiches pickles on sandwiches when asked to leave them off yeah you spend almost 34 dollars for food you can't even eat

Jennifer Brison

2018-05

Well, I ordered a large mushroom with ranch, since they don't have marinara anymore for some reason... And an order of potato skins. They didn't give me the ranch, and I asked about sour cream for the potato skins and they said they don't have any. Shelbyville serves sour cream... If I would have know that I wouldn't have ordered them. What a disappointment for a high price tag.

Josh Oary

2022-05

Unless you like overpriced food and incorrect orders keep driving. This is still somewhat accurate. The service is improving quite a bit though.

Alisha Erbe

2022-05

Prices too high. Quality of Hamburgers very low. Hamburgers taste like cardboard. Usually the order is wrong.

Karen Miner

2019-05

Burgers are actually cooked fresh. Fries are always hot too. Litchfield's dairy queen burgers always taste old and microwaved.

Alysha Hicks

2019-05

I honestly feel like it depends on which age group they have working at the time of your visit, that defines what quality of service and food that is served.

Patricia Spracklen

2018-05

Not bad, owned by the Nokomis DQ folks. If you want more for your money, go to the Nokomis DQ. Guess they don't want to make their own hometown angry with sub par portions and quality.

Beth Matthias

2022-05

I went in to order our food. The young man didn't pay attention to counting the money . Our fries were cold by the time I got home

Leslie Gent

2023-11

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Jamie Kimbro

2023-05

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Robert Chasteen

2020-05

Nobody needs to tell you about DQ. Spring Summer, Fall and winter it's always time for Icecream. Good food and great treats.

Michelle Kemper

2021-05

Not even worth 1 star!!! Ordered the shrimp basket, no cocktail sauce, fries were cold, and very very little shrimp and you expect people to pay $10 for that!!

Opening Hours

Monday 10 AM-10 PM
Tuesday 10 AM-10 PM
Wednesday 10 AM-10 PM
Thursday 10 AM-10 PM
Friday 10 AM-10 PM
Saturday 10 AM-10 PM
Sunday 10 AM-10 PM

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