Walgreens

ANA ALCARAZ

2024-04

I have never had an issue with this pharmacy location. Having worked as a Practice Administrator for doctors I understand that most people don't understand their own insurance and blame the pharmacy staff. They can't do anymore than the insurance tells them at that time. Patients need to call their insurance companies or doctors. The pharmacy has no time to make multiple calls for every patient, but they will do what they can.My prescriptions kept coming back as non covered. I call BCBS and was told that BCBS themselves failed to update my file and had to do a manual update. Waited on the phone for about 15 minutes while the BCBS rep updated my file with the effective date. Now all my presceiptions go right through. I encourage patients to call their insurance to find out the real issue. It is rarely ever the pharmacy.More often the doctor and sometimes the insurance company. Do it this way and make your life easier. I worked in medical management a large part of my career. Good luck everyone.

Sofia

2024-04

The ladies that work there always have an attitude specially when it comes to coupons. They always claim they don’t know the deals even the managers told me the same answer were they should know if they don’t it’s because they are not doing their job as managers to inform the rest of their team members.

Barbara Crokenower

2023-11

I met with your sales person “Carolyn” she was fantastic. She was sooo calm waiting on me. Very very knowledgeable, I was a service manager for 50+ years and I can tell you she is a keeper, I would not let her go if I was you. I got lucky to have her help me.From Bob Crokenower in Crestwood.FYI- I have a Walgreens closer to me but I will be shopping only at your store.

Rochelle Burke

2023-05

The Walgreens on 126th Ridgeland Beauty consultant named Nadeen was so so helpful. Everything she directed me to between mascara, or the color of foundation or makeup tips was helpful, along with saving me money with coupons. Shes your go-to girl

Jim M

2023-06

This review is for pharmacy in palos heights 127 Ridgeland. 5-6 days waiting for my prescription to be filled which is absurd. If out of stock they wait 4 days to order it, instead of ordering it that day or next. I won't be going back there again. This is 3rd time in row waiting this long.

Donna Murphy

2022-05

We r new to the Palos area. We r willing to go out of our way to work with this particular Walgreens. Our experience is they are efficient and knowledgeable. Trying their best to hit all points of quality, safe service within s culture of kindness. We appreciate their being there for us.Thank you.

Gustavo Catalan

2023-11

Taking your time using the restroom is fine, but a male employee taking an hour to use the bathroom is ridiculous

Patrick Vinson

2023-07

Don’t know who the old manager is, but saw and hear him belittling an employee who has always given me great service. Sad to see the store have a constant turnover but no wonder why.

Fredell Belle

2022-05

I`m not sure where to start as I`m in this store just about every day. There needs to be a change in management because this is the most poorly managed store in the south suburban area. They always run out of items and restocking takes forever even if they have the items available in back. This morning two front registers were down and the line was long enough to parade out of the door. Enough sale items are never ordered, they run out either the day of the sale or the next day. Popular items are either never reordered or never restocked, it is frustrating to have to drive to another neighborhood to shop. FRUSTRATED!

Karen Kay

2020-05

This is now a horribly managed Walgreens with the rudest and most incompetent staff ever! Employees are poorly trained and many appear to be mentally challenged as well!! Staff here have difficulty with comprehension and fail at even the simplest request. Customer Service in the general store is a JOKE, (including cosmetic area, during the day, if Karen is working)!As for the pharmacy, my prescriptions have been labeled incorrectly in recent months, which prompted me to transfer all prescriptions from this location, immediately!NOTE TO ALL READERS: check your prescriptions very, very carefully!!!After so many disappointing experiences at this location, I will not return!

Nastia Allenson

2022-05

The pharmacy staff has always been very helpful. Willing to explain and assist. The lady who administered Covid testing for me and my little kids was so nice, patient and supportive! Thank you.

Midwest Air Control

2021-05

Avoid this pharmacy. I received my 2nd Covid vaccine from an incompetent pharmacy technician. She nicked a bone in my arm by injecting me too high & deep near my shoulder. I called my regular dr immediately after my appointment at Walgreens as I was in extreme pain and it is my Dr’s opinion that the person who gave me the injection did not know what they were doing. My advise is to make sure the Pharmacist at the pharmacy you choose Is the one actually giving the vaccines. My first dose was given by the pharmacist with no issues.

Jorge Calderon

2023-11

Pharmacy is great but they need more people in there!

Brian

2017-05

12659 S Ridgeland Ave, Palos Heights, IL 60463 - The scenario: my father, an 84 y/o veteran of the Korean war Marine Corp Sgt stopped in this location and purchase a MoneyPak card. He asked me to call the store the evening before he planned on stopping to verify the details. I spoke to "MIke" when he professionally explained the details of purchase: Must be cash and there will be a $5.95 fee to load the card. I called and relayed these details to my father, however upon his arrival he was met by "Sally" claimed to be "manger that day" and then laughed. He asked for a MoneyPak card from "Sally" when she went on to say " what is that??" After my father explained I called in the prior evening for details. Sally than proceeded to RANT to my father how he was being scammed by his own son. That these cards are used for scams! My father then replied "This is for my son! he wouldn't scam me!!??" She proceeded to say this 6-10 times!! repeating! your son is scamming you!! My father was so shaken and disturbed by a Walgreens employee "Sally" telling him with CONVICTION that his son his ripping him off he almost got into an accident! When he arrived home to tell me about his horrific experience I Immediately called Sally, store manager?? Where she acknowledged she told my father all those scam conspiracy theories as if she was Alex Jones or something! I told her i was his son and I'd like her to call my father back and apologize for treating him so poorly and making him feel like when he left his MoneyPak was gonna be scammed by his own son?? She then accused me of SCAMMING MY OWN FATHER more than 6 times!!! She agreed to call him and said she would handle the situation when he arrived and apologize for almost giving an 84 y/o veteran a heart attack because she doesn't know her own products and likes spreading conspiracy theories! This sounds like the end of this nightmare right?? Oh nooo! It only gets worse when he returns to ask for "Sally" (Manager?) she is nowhere to be found! And no apologies either! In fact, he is met by "Toni" in camera dept (Will update to correct name soon, but it was similar) he asked for "Sally" he is told "she is not available". My father asks for the MoneyPak card. It starts all over again!!! My father states that I called in about card last night and spoke to Mike about it.. to which she rudely replies... " Oh, he didn't call here last night!" My father replies "why would my own son lie to me??" "Toni - camera dept 4-18-17 day shift" replies and im quoting... "thats how people from jail call to get money..." OMG! Not only has she "Toni" now insinuated that I was a liar and didn't call the prior night for details on product from "Mike" but that I was a prisoner in jail trying to scam my own father for money!!! I could have sent him to Walmart for this kind of service!! As of 4-18-2017 8pm I have reported this issue to "Lisa" who told me she was the manger on 4-18 evening but when she called my father 5 mins later and he asked her if she was manger and she responded "no" but the store manager will contact you tomorrow, BTW when I called "Lisa" to report the issue she had absolutely no knowledge of "MoneyPak" as well and claimed she didn't have them??? I will update this review as Walgreens replies with a solution. We have both used this service to transfer funds to each other because we live in different states. This is unbelievable and unacceptable! My 84 y/o father has been very shaken by this event! He has been a customer of Walgreens for decades! I sent him to walgreens to avoid the Walmart experience, but he got it anyway...

Nicole Callaghan

2021-05

Great customer service! I had my baby with and the clerk was so kind, she even helped me load my car.

Amy Elliott

2021-05

I recently moved to the area and transferred my prescriptions here. Well, it's the rudest staff, in person and over the phone, that I've ever encountered. Corporate should intervene.

M Sid (MJ)

2018-05

Staff is well trained and we'll behaved at this location, limited inventory compared to other walgreens. Hard to get in and out.

Victoria Bryja

2022-05

Worst customer service in the pharmacy. Must be a requirement on the resume when hired to be rude.

RJ S

2017-05

Great staff and super friendly! Always like coming to this Walgreens. Great photo center as well!

Bobby T

2022-05

Store is very clean. People in pharmacy are very nice and efficient.

Adam Rass

2020-05

Chris the manger has the worst customer service. I can't wait until they go out of business.

kasonja jideonwo

2017-05

Pharmacy Staff is Amaze Balls !! Fast Friendly My favorite Walgreens Pharmacy .

Jesse B

2017-05

Clean. Friendly, helpful staff. One of the pharmacists is a bit grumpy.

Jack

2021-05

Slowest pharmacy I have ever been too

Slawomir D

2020-05

Great location to come and sit for 20 min in very uncomfortable seating area🤮

James Gallagher

2021-05

Why can't I get my news paper at 7am?

Susan Talsma

2019-05

Awesome store. Great staff!

William Kunz

2022-05

Found what we needed and checked out in under an three minutes

Bridget Milcarek

2019-05

Always good fast service.

Mike Mcgovern

2020-05

Great staff and pharmacy.