CVS

3.2 (31)

110 E Norris Dr, Ottawa, IL 61350
(815) 431-0122
cvs.com

Claimed
Drug store
Beauty supply store
Beer store
Convenience store
Cosmetics store
Greeting card shop
Liquor store
Perfume store
Stationery store
Vitamin & supplements store
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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John Roberts

2024-05

We needed clove oil for a tooth ache no one had it not even Walmart , CVS had it and they have a lot of things that nobody has . That's why I would highly recommend this store

William Kolls

2023-11

CVS biggest problem is there lack of initiative. Everytime there's a pre authorization or the prescription is not 100% accurate. They don't think to call me ,the insurance,or the doctor. So when it's time to fill. You get to run around trying to fix it. That's what I miss about the little mom and pop pharmacies. They would at the very least call you and say. So literally all the CVS and Walgreens are capable of is filling your medicine. Just feels wrong. You guys hold are healthy and well being in your hands. And you can't even do a courtesy call. I don't blame the pharmacist. This is you corporate America. Do as little as possible to protect your bottom line.

Rhonda Kreier

2024-02

My prescriptions are always ready in a timely manner. When I get to the counter, I am quickly waited on. Every time! So appreciate this!

Lauren Dopler

2023-09

I came to the Cvs pharmacy for medication and Ashley was absolutely amazing! She helped reduce the price of my medication with a discount and that was so helpful!! She went out of her way to do something extra for her customer, and she was fabulous! Has an awesome personality, very friendly, very helpful and knowledgeable! I would 100% recommend this Cvs!

Brooke Shinberg

2023-09

The pharmacists were absolutely fantastic! They listened to my concerns and worked with me to address them. They were super understanding and even got me the prescription faster than the app predicted!

Sarah Bush

2022-06

Might have to wait a little extra time but they always take the time to explain everything to me to make sure I know exactly what's going on. Pharmacists and staff are always polite and courteous. I can be annoying and pushy and they never treat me rudely. If my medicine is out of stock they are very good at getting it in as soon as possible or replacing it with a generic. Unless it's the weekend but then that's not their fault. I would not go anywhere else other than CVS and I would suggest that they get a few more people so they're not so overworked and can concentrate more on the people. Overall I've had very many good experiences with CVS in Ottawa

Christy Carberry

2020-06

Horrible experience. Mark the pharmacy technician hung up on me for my “attitude” when I had informed him that I had already told him which inhaler I was calling for.He hangs up and I leave work to go refill and sort my prescriptions. Also to get the name of the person who hung up on me.I get there and all hell breaks lose when the person who greets me is in fact the one who hung up on me. He said I hung up because I’m not dealing with your attitude. I’m not dealing with this. Literally yelling. At a customer. Walks off yelling how he’s not dealing with this. I told him if he can’t handle doing his job, GO HOME. Just because you’re working doesn’t mean you get to treat people that way.So the manager walks up and I instantly let her know I want to report him. To which Mark replies that he wants to report me!!!! Who allowed this kid to have a job working with people???If I had acted like this at my job and talked to customers in the manner this kid did, I would lose my job on the spot.Candy, a WONDERFUL woman took over, and her and the patient and kind pharmacist took care of me, and got my prescriptions squared away. The manager of the store was very kind and very understanding.I understand that times are crazy right now, but if you can’t handle doing your job then you shouldn’t be there, or shouldn’t have that job. There’s plenty of us still working and dealing with people, but that is NO excuse to treat someone like that.

April Hinton

2021-06

This was the worst experience I have ever had at a pharmacy. I was there to pick up an antidepressant that also helps me sleep. The way I was treated when being told they were out and only had a partial was beyond cruel. It’s unbelievable to me that they would keep a pharmacist and pharmacy technician who treats anyone this way, let alone a person who has depression. Luckily I have a good support system at home but I’m saddened to think of people who don’t and will be treated so poorly at a place you should be treated with utmost respect.

Taylor Halstead

2023-06

The employees are extremely helpful, and the pharmacy staff is amazing. They also fill prescriptions exceptionally fast!

Z Vickers

2023-06

Best pharmacy ive ever gone to. Stephanie was very patient and helpful even though it was busy. Im so happy to say this is my cvs

Tammy Rowe

2021-06

I used the drive thru to pick up 2 prescriptions. So far I have been in line for 30 minutes. If you would like the customers to use the drive through it needs to get faster. Never again, I will go inside to pick up.

Stacey Fuentes

2021-06

Our whole family had to get tested for COVID. We did the contactless testing through the drive thru. It was a simple process and the technicians at the pharmacy were extremely kind and helpful. I’m grateful for this free service in the Ottawa area.

JayBob Red

2021-06

cvs is a wasteful company! They buy perfectly fine buildings then demolish them so they can build 1 of their stores which in most cases is in an area that already has multiple drug stores or pharmacies! Then you pay for this waste if you buy from them. Their prices reflect this. Prices are high! I will Never buy from a cvs!

Sara T

2023-12

The staff are unhappy and very unhelpful. I would recommend going to the competition just a few blocks down, where they are nice and happy to help.

Casey B

2021-06

Came here to get my COVID 19 test done. Drove across town and waited in line just for them to tel me they canceled my appointment because their system was down. Which wouldn’t have been a big deal if they had either called, texted, or emailed me ahead of time (they had my phone number and email address).

Alice Stevenson

2023-09

Some of us come on our lunch breaks and to close the window when we are already in line is messed up seriously we understand they need lunch too but to close down right in our faces is messed up disrespectful and rude and the staff could be more friendly Steve is awesome tho

116 Unashamed

2023-06

I visited Jun 27th in the morning. I could not believe the vulgar language the pharmacist and techs were using. So unprofessional. I'll be using Walgreens from now on.

Steve Marcellis

2020-06

Never on time with prescriptions and always a problem with meds not covered. Your prices are also out of line. You bought out the local pharmacy and ran others out of business....not happy with CVS

Pamela Ludwick

2023-06

Best pharmacy in Ottawa! Retail and pharmacy associates are attentive and so very helpful! I love our Ottawa CVS!

Meghan meyer

2020-06

Absolutely disgraceful service at the pharmacy!!! My mother went into today for the first time due to switching pharmacies and was accused by an employee of being a drug addict and accusing her of having illegal prescriptions sent in!!!! In front of a store full of customers and inhumaely humiliated her!!!! Never again will i ever recommend this store to anyone I know!!!

Haley Barnhart

2021-06

Pharmacy technician lady was really nice and understanding. Greeted us and thanked us for stopping by CVS.

Julie Hagie

2023-06

Best pharmacy in town. I love the CVS card.

John Burt

2023-06

Trying to schedule a covid test here and they won't let you. Been trying for 2 weeks to no avail. They are still testing but won't let you schedule a test.

Lauren Lowers

2023-06

Worst/laziest pharmacy staff I've ever seen! Will never go again

Kenneth Gribble

2023-07

Very friendly and helpful woman helped at check out!!!!😀

Roger Jones

2022-06

Nice, clean and friendly staff.

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 9 AM-7 PM

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