4 (25)
350 Fifth St, Oswego, IL 60543
(630) 554-1272
stores.petsmart.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jennifer Perea
2024-03
Absolute gorgeous!! ♡♡♡ linda is very talented and gentle to first time dogs ! I showed her a picture how i wanted the cut for my pomeranian and got exaclty what i wanted ! ☆
James V
2024-02
The grooming department has become a joke. This marks the third attempt to get my dog groomed like usual here. First time someone had an emergency so they couldn’t see here. Which we understand. Second time they did see her but did not do the services we had booked making it pointless as that was the reason we booked it. Now today. They took her back and called us back saying they can’t see her and only if we had the express pass for her could they do it today. Which has never been offered to us before. Even though we had a set appointment and she was dropped off at that time.
Wanda Faye
2024-04
Thank you for taking care of our lil Magic. You all are the best. We appreciate the Doggy Day Care & the Doggy Hotel.
Jane Sickler
2023-12
My little pup is a very difficult pup to groom...she does not like it one bit, and she is not a willing participant so I always ask for a highly skilled groomer to deal with her...my girl always comes home looking great!! Thanks so much Petsmart
Afshan Ahmed
2023-11
Took my cat for grooming. He had some light matting in a few spots which I confirmed was something the groomer can take care of when I booked the appointment. I was told by two separate people that it would be taken care of. I dropped my cat off for the appointment and almost an hour later when I peeked in the window, I was waved to come inside. Groomer tells me that she only cut his nails and didn't do the bath, sanitary trim, brush out, etc that was part of the grooming. She said his matting was too close to the skin and a vet should do the grooming instead of a groomer. I wasted half the day calling vets to find someone who could help. Finally, one of them called back and advised that I try a different groomer instead. I took him to another groomer who was clearly a professional (unlike the petsmart groomer) and he groomed my cat without any issues. Petsmart not only wasted my time, they almost had me waste $225+ getting him groomed by a vet! Ridiculous!
Shishir Shetty
2023-11
We just moved into the area and it was a lot of change of scenery for my pet daughter Lacchimi. She went very anxious during her grooming and she hurt nail and paw pad.PetSmart was extremely prompt in tending to her injuries and taking her to an animal hospital. They took complete care and went out of the way to help Lacchimi.My humble thanks to the store manager Jamie and our groomer Mikayla.Thank you guys!
Dudy
2024-01
I like to go to this store, where is a lot to choose from and shop for pets.This store is incredibly big and clean, and you can take here your pets to shopping with you.Sellers are helpful and nice. I'm glad that our pets have a such a great store.Thanx....
Melissa Smart
2019-05
We bring our doggy here for Doggy Day Camp and he LOVES it! They treat him so well and even give him a Paw-gress Report, so we know how his day went. He wags his tail with excitement whenever we pull up to PetSmart because he knows he's going to have a day of fun with his friends!
Kevin Gelso
2024-02
Go to a different groomer. Dog came out with poop everywhere and they wouldn't do anything about it. Came out dirtier than when he went in.
Tim Devine
2019-05
Getting my dogs nails done. Linda is awesome with all my dogs. She goes above and beyond for all the dogs she does. From nails to teeth brushing to full baths and grooming, she's the best!
Steve Warren
2019-05
Dogs had fun. An issue with false "Pawgress Report" and failure to communicate issue with both dogs resisting urge to relieve themselves had to be addressed with Pet Hotel manager.
Cathy H
2019-05
Very clean and workers are compassionate
GcM
2019-05
PetSmart like any other
Michael Joseph
2019-05
Very good service
Nicholas Mcnamara
2020-05
Great place.
Monday | 7 AM-9 PM |
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Tuesday | 7 AM-9 PM |
Wednesday | 7 AM-9 PM |
Thursday | 7 AM-9 PM |
Friday | 7 AM-9 PM |
Saturday | 7 AM-9 PM |
Sunday | 8 AM-6 PM |
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