Dairy Queen Grill & Chill

3.9 (287)

209 E Jourdan St, Newton, IL 62448
(618) 783-4254
dairyqueen.com

Claimed
Fast food restaurant
Ice cream shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Service options

  • Outdoor seating

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Marty Holman

2024-03

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RSGC Productions

2024-04

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Carter's Gardens

2024-04

Love dairy queen not very many bad experiences. Sometimes staff aren't exactly friendly but that seems to be anywhere anymore.Parking: Typical parking of a fast food jointKid-friendliness: Great place for kids.Wheelchair accessibility: Wheel chair access parking and ramps to get in

Dylan Royse

2024-05

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Thedtsniper

2024-03

Overall good DQ. Nice staff, clean environment, ice creams came out quick.

Mark Vanbibber

2023-09

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K Hardiek (Kel')

2023-09

I wish I could leave NO STARS the place was so dirty every and I repeat EVERY table had not been wiped down customers were standing around because none wanted to sit at a dirty table the floors had napkins and food we ordered two peanut buster parfaits paid and left to sit in our vehicle we are frequent customers yet it might be our last visit we might take a few extra minutes and drive to Greenup or head west towards Effingham. My husband allowed us to stay in there long enough to get our desserts and leave or I'd have taken pictures it was DISGUSTING!

Drucilla Sthay

2023-07

I went through the drive thru and placed my order for a medium s’mores blizzard a pup cup and a strawberry banana blizzard. I get to the window and paid for my items the handed me the s’mores blizzard and the pup cup. Then when they handed me my blizzard they said here is your banana split blizzard. I let them know I didn’t order that and I asked what was in it and they said it was basically the same thing but it has pineapple’s in it. I cannot have pineapple. One of the gals loudly said oh my god with an attitude. The one at the drive thru said they do not have a strawberry banana blizzard. I found it strange because I either get a strawberry banana shake or blizzard at this establishment. If I would have taken a bite of the blizzard they was handing me I would have had a severe allergic reaction and ended up in the hospital. What truly disturbed me was the behavior of the employee who made my blizzard and how she reacted in front of me and other customer’s inside the establishment. If this is the kind of people they hire then I will drive 20 miles out of my way to get great service and no attitude from Dairy Queen employees. I will definitely start getting my ice cream from effingham or greenup because they have never had any problems making my shake or blizzard and they always have great customer service attitude.

crystal cook

2023-05

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Thomas Carll

2024-04

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Kerry Holtz

2023-09

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Trish Graves

2023-07

If I could give the customer service of this place no stars I would. Place is busy as hell and instead of just taking my money and giving me my food their cashier will call someone else over even if they are busy because they have a problem with me. The place is a joke and that employee should be wrote up or fired.

Sean Hackett

2021-05

We visited this place around 1pm and they were sort of busy. That is fine, I understand that. But the lady on the headset was pretty rude, was trying to rush us along. Also, we tried ordering about 3 different things that were advertised, but they said they weren't selling yet. Then, we had to go back because part of our order was forgotten. The only thing that helped was the 2nd young lady who came to the window to give us our stuff was nice. Also, the Chicken Bacon Ranch sandwich was definitely not worth the money.

Sean Schendel

2023-06

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Dakota Muncy

2018-05

I ordered a chicken strip basket with NO gravy, but I got gravy anyway. My fries were cold, and so was my chicken. The workers were slow. It took 15 minutes for my food to get out to me. Fast food? More like slow food. Fan food? More like I’m not a fan food🙄👎🏻

Bill Kater

2019-05

Very disappointed. Walked in and stood and waited to give order because employees were to busy talking to wait on us. Got our food, 2 single cheeseburger meals. The burgers were cold. The buns were dry and hard. And the fries were cold.Couldn't even eat it all it was so bad.And to beat all, there was a sign on the wall where we set that said "Best burgers in town". I feel sorry for newton if this is their best.

Vickie Wampler

2018-05

My husband and I ordered chicken strip baskets. The fries were barely warm and tasted like they had been sitting out for quite a while. The toast was so hard, you couldn't even bite into it. The chicken wasn't hot and seemed like it had been sitting out a while too. We have always enjoyed eating at that Dairy Queen, but we're very disappointed this time

Britaney Strange

2018-05

Went to the drive through, had to wait 10 minutes to order. Finally got to order then was asked to pull forward to wait on our fries to cook. When we got our food out our fries where cold and my $5 lunch had less chicken and fries then my sons kids meal had.

Crystal Woods

2023-05

This is the second time I've visited in 3 months. Both times I've witnessed the shift leader yelling at an employee this time till she made the girl cry. This is a catastrophic failure of management. And needs fixed asap.

Richard Redmon

2023-05

This is one of my favorite places to eat. The food is always great, and of course the ice cream is always awesome. Great service and friendly staff

Sherri Shamhart

2022-05

Was the only person inside & like 3 cars in drive-thru & I had a very long wait & live 1 1/2 blocks from them & got home & both mine & daughters food was cold & this makes 3 times now that this has happened. I just don't recommend this place at all. Sorry but have some standards

Ty Wickline

2021-05

rude snowflakes that should be greatful to work, but can't even put frozen milk in a cup. The worst drive through once you pull in you can't even drive away, when you reach the window be sure to count your change twice . Terrible service. Terribly manged . Never again.after talking to "Vikie" she snuffs and rolls her eyes ? A fish rots from the head down, bad manager bad crew. What else can you do.

pete timetakescare@yahoo.com

2022-05

Food was okay and in a timely manner, price was okay,they could teach the young employees to have a little respect for the elderly,I would recommend for anyone that like dairy Queen.

Its Scorpio

2022-05

Great food great service my personal favorites are any of the $6 meal deals because you get your bang for your buck you get your main meal chz burger strips or bac/chz burger and then you get a md beverage which originally cost $2.78 and you get a sundae or upgrade to a small blizzard for $1 any Type AMazing

Jana Hood

2018-05

We ate there tonight. It was disgusting. All of the tables were dirty. The floors were filthy! The food was not hot at all! I will never eat there again! The best part of our meal was the ice cream.

matty g

2023-06

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Logan Draves

2021-05

Always hear complaints about equipment not working and how the owner won’t get a new repair guy that will fix stuff. Dining room is small and crowded. Giving three stars cause I’ve seen them deal with a lot of Karen’s.

Jean Duffield

2023-05

My husband and I stopped in for a couple of Blizzards. As usuall, they were very good. Service was good also.

knightongfuel

2023-05

You never get warm food... the ranch is watered down. They put a f ton of ice in your drink.

Jeremiah Mcelwee

2023-05

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Opening Hours

Monday 10:30 AM-9 PM
Tuesday 10:30 AM-9 PM
Wednesday 10:30 AM-9 PM
Thursday 10:30 AM-9 PM
Friday 10:30 AM-10 PM
Saturday 10:30 AM-10 PM
Sunday 11 AM-9 PM

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