The Upscale Tail Pet Grooming Salon

constance catlett

2024-05

I had an unfortunate experience with a previous groomer. I was searching for a new groomer and came across Upscale Tail. My dog is beginning his training and testing for obedience titles so I want him to look top notch. Kendra was great! She is natural dog lover. She noticed some corrections that needed to made to his cut and he looked amazing! She also provided some tips to help with his dry coat. Just a wonderful experience

Megan Chandran

2023-05

Our golden retriever, Wally, has been going to the Upscale Tail since he was a puppy, over 4 years now. We would make the 45 minute drive for the quality groom back when we lived in the city, and now that we’re in the suburbs we’re so happy to be closer! They do an excellent job with his trim every time and Wally gets compliments on his grooming regularly. Kendra is always so thorough and she is sure to let us know things to look out for as well (early ear infections, paws, hot spots etc.). Everyone at the Upscale Tail truly care about Wally and we love visiting every time. Highly recommend!

Jacquelyn M

2024-05

Kendra and her staff are absolutely wonderful and talented. I highly recommend coming here. My dogs always look so amazing when leaving. I’m so grateful to have found an amazing salon!

prashanthbabu kinnera

2023-05

I am leaving this review again for your defensive reply to my earlier review comment. As you can see it is not true that you never trimmed Sasha! Pictures 1 and 2 shows clearly that she was trimmed and job was done perfectly. Now this time you have not fulfilled the service and left all the hair as-is. Instead of taking care of unfinished job you are asking for extra charge of trimming!! you can clearly see the difference between first two pictures and the last 3 pictures(she doesn't even look like she is groomed). Again i told the front desk person 3 times to refer to her previous style in the notes.

Lauren Key

2021-05

I recently took my dog to the Upscale Tail for a haircut and a groom. My dog Finn is generally a nervous dog when it comes to grooming, and I warned them that I have had reports about him snapping at groomers when his paws are touched or when anyone gets near his nails. From the moment when we first arrived, they did not make me feel rushed when I was talking to the groomer about what I wanted for his cut, had questions about their procedures , and let them know about his snapping. He was very scared to go with the groomer, but she was very gentle with him taking him into the store. She even called me to let me know when he would be ready, that she was running behind, and let me know how he was doing. I’m glad they called because it gave me enough time to leave in order to be there by the time he was done. It did take a little longer than 4 hours, but I would rather they give my dog breaks if he needs them. I’m paying them to do a professional job, not a quick job, and they definitely delivered on the quality.When I picked Finn up, I was impressed by how well they paid mind to his paws and nether regions. I was also pleased with them being able to clean his tear stains on his snout to the point where I can barely see them. He was calm and happy when they walked him out to see me, which was markedly different from when I took him to another grooming place, and that put me at ease. They were unable to file down his nails like I asked, but we discussed that he was nervous and he had already been through the rest of the grooming so she didn’t want to stress him out. I was happy that they kept his stress level in mind as I want him to have a good grooming experience. Even after we got home he was calm.Admittedly, despite all the good reviews I was a bit nervous to take him because of some of the content from the bad reviews. I want to point out that Finn has no razor burns or nicks on his skin, and he was very happy and bouncy coming out of the grooming salon, which is not his typical scrambling and almost giving off “save me!” vibes when he comes back from previous groomers.They do have you fill out a “Matted Release” form, but this basically just says if you know your dog is matted to please inform them of any issues they might have so they can be mindful and do the best for your dog, the risks involved in trying to remove severe matting issues, what happens during the de-matting process, and that if the matting is too severe at their discretion and your dog needs a veterinarian to remove the mats that they will stop. I think this is good for the pet’s safety and I had no issues signing it.Overall I am thrilled with his demeanor coming back to me from them, and he smells and looks the best he’s looked since we moved away from his puppy groomer into this area. On the phone and in person, they seemed thrilled to work with me and my dog, and committed to giving him the best possible grooming experience. I will definitely be back.TLDR: I was nervous at first, my dog was nervous at first when we went for his first time here. They did a great job with his grooming, and my dog was happy and bouncy coming back from the groomer for the first time since we moved to the area and had to find a new one. He smells good and looks handsome, and I am 100% pleased.

Melody Ryor

2023-05

I've been a client for over 7 years and I would never take my dog, Ranger, to another groomer. He was anxious as a puppy and to this day he still isn't a fan of most people. I know he can be difficult and the entire staff is just so accommodating and kind. They always explain why he needs to be trimmed a certain way when it's different from what I request. They alert me to any new bump or issue they see. Even if it's as minor as his ear being a little red. Kendra found the tiniest little lump and knew it was different than Ranger's other bumps. Turned out she found his cancer so early that Ranger only needed surgery. I will always be thankful that she caught that tiny detail and made sure I understood she really felt urgent it needed further examination. Ranger has had a few different surgeries and I'm always grateful for how well they treat his healing skin. His hair is trimmed so nicely that it makes the slow process of hair growth easier to watch.I can't comment on booking appointments because I schedule my appointments a year at a time. The times I've called and had to leave a message they respond within a few hours at most.The office is alway clean and their policies and procedures are easy to access. I appreciate the clear and precise rules. Knowing they are enforced makes me feel comfortable that Ranger will be safe during his time there. I highly recommend Kendra and the Upscale Tail.

Erica B

2020-05

They did an immaculate job with our dog. We drove a half hour out just to get her groomed here and we are so happy we did! The staff is really friendly. Be aware that the reception waiting area is very small and can be slightly crowded if there are more than 4 people along with their pets inside, however it still looks super nice and chic. The front sign only displayed "Pet Salon" so it may be confusing for people trying to find this place while driving. I've included a picture of the outside to show what the sign looks like for any new customers. Thank you Upscale Tail for making our pup look beautiful!

jourdan sanderson

2022-05

Took my sweet shelter rescue and baby Libby to Kendra for her first grooming experience. Wow I cannot say enough positive things about Kendra as a business owner. She is talented, understanding, experienced, loves and respects all animals, incredibly accommodating, and truly has a creative response to dealing with each pet and their personality. My Libby is a rescue and she has a difficult time trusting new people and other animals. She has separation anxiety and becomes very anxious when left alone or with new people. Kendra truly knew how to “tame my little beast”. I was very unsure when dropping her off but the staff were incredibly accommodating, friendly, and understanding…and the lobby was very cozy and inviting. I can’t wait to book Miss. Libby’s next appointment. And to all parents of shelter rescues this is truly the #1 groomers in the city! What a wonderful addition to Naperville Kendra and her team are!

Diana Torres Hawken

2021-05

I have tried so many dog grooming spots and have yet to find a reason to leave this one! Upscale Tail is detail-oriented, organized and clean. It's worth every penny and I am confident that each time I go, services will be exceptional no matter who grooms my pet. Even moreso, I have been so impressed with their efforts to keep clients and staff safe during the pandemic. Their safety measures are limited given their small indoor space and Kendra (owner) has created an outdoor system that is offers best possible option given the limitations. I really appreciate all of the staff's efforts to ensure the safety of everyone and STILL delivering their best work for our pets. I am so happy to have found this GEM and look forward to supporting this business for many years to come. THANK YOU KENDRA & STAFF FOR KEEPING US ALL SAFE DURING COVID-19!

Naz

2023-08

I found a place that knows how to groom Scottish Terriers (we request a short skirt and the staff works with us). The staff is knowledgeable and talented. We have been bringing our dog to the UpScale Tail for the last 10 years and we have been happy every time!

Alicia Johnson

2023-10

Love the Upscale Tail! They take great care of my 2 Senior Airedales(11 yo). Even with all their lumps and bumps, the staff takes great care of Dylan and Bailey! Highly recommend!

K

2022-05

I have brought my pomeranian here several times with Kendra as the groomer and she has done a fantastic job! Milla is very shy and gets anxious easily but she seems to do well here and is always happy when I pick her up!

Rod Smith

2022-05

The care and quality of their work is exemplary. A great value too! Our dog didn't make grooming easy but the entire staff was up to the challenge. Kendra was the perfect mix of caring and professional. As a business owner myself, I really appreciated that. We wouldn't go anywhere else!

B K

2022-05

This pet salon is nothing short of amazing! The staff is not only friendly, but they are very educated. I had no idea how much detail and hard work goes into the dog grooming industry until I went to this salon. I highly recommend them for services as simple as a nail trim to services as complex as a full groom, including both haircuts and hand strips. Lastly, they deserve to be commended for their extra efforts during this difficult time in society.

Mary Beth Kaduk

2022-05

During my initial phone consultation I was very up front on my puppy and the matting condition of her hair. She told me the cost to groom my puppy was going to be $60-65 depending how matted she was. I made the appointment and again confirmed her cost. When they called me to tell me she was ready, they told me it was going to be $95. At that point i had no other option because the service had been done. As a new customer, I felt completely taken advantage of. If I were being upfront with them, they could have been upfront with me and then I could have made the decision to book the appointment. My yorkie puppy was completely scalped without the puppy cut I asked for. This is not my first Yorkie, so I know what to expect in grooming. Do yourself a favor and keep looking for a different groomer.

Sloane

2022-05

This place has been great at reinforcing positive behavior for my overly nervous rescue dog. The staff are calm and passionate about giving the animals a safe and happy grooming experience. After 3 visits, my dog actually gets excited when we are pulling into the parking lot for our appointment. If I could give 10 stars I would!

Anali Walker

2020-05

I have brought my cat Blue here since she was a kitten and would not feel comfortable bringing her anywhere else but the Upscale Tail! I just recently brought her to the Cat Spa Sunday with Danielle and I am so happy with the service. Blue was not anxious at all coming back home. She was happy and relaxing in the car on the way back. I can’t believe how relaxed she was! Danielle is so kind and gentle and I would highly recommend her to anyone that has cats that need to be groomed. We dropped Blue off at 10:30 and she was ready to come home at 12:00. Super quick! Plus she was the only animal there, so that definitely helped relieve her anxiety. I loved the cat grooming Sundays!

Amy Scherer

2018-05

The Upscale Tail is hands down the best groomer I have ever taken my sweet little pup to. They are also the only groomer I’ve ever been loyal to. After our first visit, I knew we’d finally found our place. This was after years of trying other groomers. The groomers are extremely sweet and attentive with my pup, and they do an amazing job. She is so soft in between visits and smells beautiful. I love being in there because of how friendly, yet professional everyone is...the girls at the front desk, the groomers and the owner. My pup has always been very nervous going to get groomed, but at the Upscale Tail she gets is so happy she even jumps up on the counter!

Marta Kern

2023-08

I have a treeing walking coonhound that is a big baby. Other groomers have not been willing to put in the time to work with him. Upscale Tail takes the time and he looks fantastic.

Steve Vick

2022-05

If I could give 10 stars, I would. I've used many groomers before and Upscale is by far the best in the business. We've been a customer for years and never had a bad experience. Quite the opposite! Every haircut has been awesome regardless of stylist so we don't even request a specific person anymore. The speak to you professionally, so I'm not sure where the negative comments come from. Everyone is entirely friendly! I highly recommend Kendra and her crew.

Kerin Smith

2022-05

I have been using The Upscale Tail since they opened. My poodle was abused by a previous grooming shop and developed severe grooming anxiety. Kendra and her team took the additional time and care to rehabiliate my dog so she could be successfully and peacefully groomed. When my dog developed terminal oral squamous cell carcinoma, they took even more tender loving care with her. Bijou could not be groomed for several months while undergoing treatment. She was a complete mess and totally uncomfortable. When she could finally be groomed, Kendra, the owner, personally groomed Bijou with so much tender care and love. My husband and I are certain it added a few months to her life. Not only did they treat Bijou and all her neurosis with respect and care, when she passed, they were beyond compassionate to me. I highly recommend The UpScale Tail and will be calling them again when I add a new dog to my family.

renee turyna

2020-05

Staff was friendly. It was our first visit. Though our doodle was very matted due to scheduling issues with our regular groomer, they did a wonderful job. Christine was able to save her face and ears and give her a bit of a tail. I had heard great things about Upscale and they did not disappoint. We look forward to our next visit.

Rawool Sahu

2018-05

They've done an amazing job with my two dogs. Highly recommend this place to my friends and family; Its a little more than the retail chains but completely worth it for the care your pets get! And you are supporting a local business.After speaking to Kendra, she explained that they were having issues with their communications line that affected her business. Changing my review back to 5 stars.

Simmi Gandhi

2021-05

This establishment has yet again ruined my dog's haircut. We returned after a year of coming to this place to be dissatisfied with the end results yet again. Since this place is very busy I scheduled this appointment a month in advance and confirmed the groomer we wanted to be told not to worry because it's noted within the file. Therefore when our day came I brought my dog in for a normal haircut to find out upon pickup that the groomer cutting his hair was not the person we asked for. In addition, I received a phone call that he was being difficult to work with, and that we will assessed an additional fee for this. After picking him up and finding out who the groomer was it made sense why issues were encountered and it's mainly due to the lack of relationship he had with said groomer. His old groomer who is no longer with this establishment never had any issues with his haircuts. This was the main reason we stopped coming altogether, but after receiving great service when getting his nails cut we thought the place turned the page. To then top it all off after picking up our dog we find out they used a one guard on him and had several cuts from the low guard used, when we requested a three guard. Mind you he is a shih tzu and we are in the dead of winter with our coldest days to come. I'm so concerned that he will get sick and much more. Unfortunately, that is not all. They continuously could not get on the same page in their establishment for a final price. The groomer had a completely different price than the assistant. It was quite upsetting to find my dog in such a painful state.

Amy Hankins

2021-05

My lab has been a client at the Upscale Tail for years...absolultely love the groomers there. The groomers there are great with Maggie's nervousness about getting her nails trimmed and she loves her yearly spa day for her birthday. Kendra, the owner is fantastic, too!

Kristin Johnson

2019-05

Caring, friendly, fair priced. Their rules and regulations are truly in the best interest of the dogs. They are honest with you when discussing the groom you want your dog to have and they really know their stuff. Once we saw the owner out at an event and she recognized our dog! They have a special touch. We wouldn’t take our pup anywhere else.

Tanya

2019-05

I’ve been coming here for five years with my two precious fur babies. I don’t look for any perks special attention or freebies. Realistically I pay for a service and I expect nothing more or less. OH but let me count the ways why I return time & time again.1) Excellent customer service2) Rachel & Eliza are perfectionists.3) Loving Kind and passionate staff.4) No cancellations5) Questions & concerns are addressed quickly.6) They give you a heads up about pickup time.7) One of a kind emergency accommodations8) Store policy on every email. No surprises9) Text message appointment confirmations.10) Calm and serene environment with diffuser going soon as you walk in.And finally you can trust them not to harm or stress out your love one. These are the things I have encountered over the years at Upscale Tail.

Marybeth Peterson

2023-11

We trust UpScale Tail and appreciate the care and kindness that they offer both to our dog and us!

Nick Salazar

2021-05

My gf took my dog to this establishment. My dog goes to work with me EVERYDAY and rarely wears a leash (to give you an idea about her character). My dog is always the happiest dog and is always excited to see us after being away from us for anytime. When my gf picked up our dog it was cowardly. We have come to notice she has been in so much pain for the last 2 days. She won't eat, doesnt want to leave the house and doesnt want to be touched. This establishment mentioned no troubles during her appointment though we know something was wrong right away. Do not take your pets here. The awards mean nothing. Your dogs safety is important!

Jared Toops

2019-05

Today was our dog’s first time at Upscale Tail. We’re very impressed not only with how our dog looks, but with the customer service altogether. We were regulars at another local groomer for 13 years and we’re very glad we made the switch. Kaya even called us during the grooming process to give us updates on our little guy. He was very happy and relaxed when we picked him up. All around great people, great skills and great service. Thanks again to Amy and Kaya!