PetSmart Grooming

3.7 (9)

3111 111th St, Naperville, IL 60564
(630) 416-4864
stores.petsmart.com

Claimed

Pet groomer

Offshoot of the pet store chain focused on grooming services, including nail & ear care.

Accessibility

Wheelchair accessible entrance

Reviews

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Duston Detrick

2023-07

Pet Salon has Bad service and not a dog friendly staff.We brought our dog Sparkles here for years. Lately, we’ve seen the service level’s drop. We dropped her off today and Corrina was very rude and distant. We picked her up and saw an extra handling fee which we have never seen and were told the nails weren’t able to be done due to our dog moving too much.My gut told me this person wasn’t good with dogs and this proved it, sad she works at a place where that is the population. I asked to have the fee removed and the manager wasn’t happy with the response. Lauren the manager told me it was bad dog behavior and not any issues with their service. I asked for her name and she refused, I guess she forgot it was on their smocks.

Daniela Shtrbevska

2023-05

We recently moved to Naperville from Chicago. I’ve been taking my Pekingese dog for grooming at a Chicago location for 8 years. My dog is in great health condition, has all vaccines, but she is really anxious whenever I leave her at the groomer or at the vet. If I am there, there is no issue, but if I leave her alone she starts drooling. So, I looked up the closest location and booked an appointment online. I was asked to provide information about my dog, so I left a note saying my dog will drool to not to worry about it, it’s normal and it happens, I believe it’s not the only dog that is anxious at the groomer. I received a call within an hour, a lady telling me if my dog drools they’ll have to call a vet or if I wanted to cancel the appointment. So basically, I was refused service at this location only because my dog is, guess what, anxious at the groomer! Thank you for letting me know where not to ever walk in and spend my money on products and services!

james mcgrew

2021-05

Raven did an excellent job with our pet. She smelled so good and the haircut was certainly a professional cut. I honestly felt that we could have entered her in a dog show. Thanks again and we will be seeing you soon for your professional services.

Emmanuel Griffin

2022-05

Lexi is Outstanding Excellent Service. Very good with big dogs.

Maryna Shevchenko

2023-05

Horrible customer service! The groomers are unprofessional and rude!

Leticia Spencer

2022-05

The best groomers💗

Opening Hours

Monday	7 AM-9 PM
Tuesday	7 AM-9 PM
Wednesday	7 AM-9 PM
Thursday	7 AM-9 PM
Friday	7 AM-9 PM
Saturday	7 AM-9 PM
Sunday	8 AM-6 PM

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