Monticello True Value Hardware

Lucas Gilbert

2023-11

Always love this store go in for a specialty item... an hour later leaving with everything I needed and more. Great clean place. Fun to see all the cool stuff they have!

Michael Hicks

2020-05

Buyer beware - Be careful to check the item number with the price tag. I mistakenly picked up an impact driver set that was put under the wrong price tag. I also had another item and paid for everything during checkout. When I got home I started to open the impact driver set and glanced at the receipt at the same time and noticed that the set that I thought was $23.99 was $37.99. I immediately stopped opening the the set. I didn't even remove the set from the packaging. I immediately returned the set to the store and talked to the same guy that checked me out. After looking at how the set was displayed he agreed that it was confusing. He said he had to talk to the manager since it was opened. The manager came down and said she would allow me to return the set but would charge a 20% restock fee. I can understand if I had used the set and tried to return it the next day but I returned to the store in less time than it would take to drink a can of Coke. I understand that a business needs to make money but you also need to make sure your store is organized and if it's not you should make it right without penalizing your customers.

Jeremy Boehme

2017-05

This is a great small-town hardware store. The staff is friendly, well-informed, and more concerned with being honest and helpful than just making a sale. This is the perfect place to find what you need whether you're greenhorn or an experienced DIY person.

Thomasin Gadel

2020-05

staff member went out of their way to assist me in finding the right item! I'm super inexperienced when it comes to hardware and they were very patient and took their time to properly explain things to me. above and beyond service, very happy with my experience!

Ralph Sturgeon

2018-05

They don't honor their online prices. They will not ask your permission to cancel your order if they think the price is too cheap. They will like to you about why they canceled and returned your item, and then will change the price online and tell you that you have to reorder your item.

Ashley Baker

2018-05

Don't order anything online and have it shipped to the store. If they think you got it too cheap, without your permission they will cancel your order and return it. They don't honor their online prices. Then if you call the store and ask why, they will lie and say it's the wrong size, even if they have made a mistake. THE HIGHER UPs INSTRUCT THEIR EMPLOYEES TO LIE TO THE CUSTOMER.

M. Bealor

2019-05

They are so friendly and helpful in locating what you are needing. Will also load your car for you as well. They have a wide variety of item for projects you are working on. My go to place.

Ted Schug

2018-05

Place opens at 8 am. Guy unlocks doors at 805. 5 people waiting to get in store. Is there another hardware store in town that would appreciate the customer?

Jean Auteberry

2019-05

Family owned. Nice people. If you can't find something there they will help you find it. Whether it be in their store or another place.

Rick Cushman

2021-05

Great store. Employees always very helpfull. Store is always spotless. They also rent lawn equipment.

jamie henderson

2023-05

Nice store and the young man working there was very helpful and nice.

Daiven Kayne

2018-05

Don't order anything online. They will lie to you and return it without your permission then jack up the pries on the site so you have to pay more.

Amelia Jackson

2018-05

This place is unprofessional. They lie about prices, return your items without permission or notification, and will not refund your money. Please shop somewhere else that deserves your consumer needs and business.

Nathan Webb

2018-05

Staff are always helpful. Prices are reasonable considering it's a pretty good drive to get hardware anyplace else.

Julie Weller

2021-05

This is a great place. The people who work there are most helpful and very courteous! Thank you.

Patricia Price

2021-05

Love this little store. They seem to have many things that I am searching for!

Kevin R Turner

2021-05

Does anybody know what's going on ? I have been here several times, and employees can never run the "cash register". Cmon

michelle clark

2021-05

Employees helpful and very nice. Answer any questions you may have.

cole bishop

2023-05

They have a lil of everything but the people are not to friendly

Darren's Review

2019-05

Unprofessional. Talk to customer's like they're stupid. Will just Make the drive to either champaign or Decatur from now on.

Susan Hettinger

2018-05

Purchased rock. Very helpful, loaded it for me, signed me up for their rewards program.

Jeff Carpenter

2018-05

A very well stocked small town hardware store with friendly and knowledgeable staff.

Mark Trott

2021-05

Appreciate their remodel and I am frequenting there more often as a result.

Russ Petrotte

2023-05

Excellent service from friendly competent staff.

Connie Gudgel

2023-05

Friendly, helpful customer service

Richard White

2021-05

Completely remodeled with a great selection, and all the staff was very helpful!!!!

Lory Johnson

2019-05

Cluttered but employees know where everything is and were very helpful and pleasant.

Bob Wolf

2023-09

Helpful. Friendly. Had what I needed.

Nate Cremeens

2019-05

Very helpful, always seem to have what I need!

David Holloway

2023-05

Staff ALWAYS helpful.