Walgreens

Clark Griswald

2024-04

I've had two surgeries today. I've been waiting for 11 hrs for my scripts. And when they are supposed to be ready, after making a second 20 min drive to the store. The pharmacy which supposedly doesn't close till 10 is closed at 6:40. This place sucks and is unprofessional, they snicker at complaining and in pain customers (not me others). If your insurance allows you to go elsewhere (mine doesn't) please do so for your own health and well being.

Chiquita White

2024-02

The pharmacy attached to this store is a joke. I say that because most of the pharm techs that work here and pharmacist, all lack decent customer service skills and professionalism. The only person who is helpful is the Pharmacy Manager, J, however, he is not always at this location. It is clear that this location suffers from staffing issues, however, it's not the job of any customer to be empathetic to that, especially when the customers are being treated poorly. My last encounter I had here was with a lady named Betsy. She claimed to be the Pharmacy manager. She is not, and I found that out when I called to report her to the customer service line. Betsy had an attitude from the time she walked up to the pharmacy service window. She would not give me any clear answers in regard to any of my prescriptions, she lied several times during our encounter , and got loud with me when I called her our on her unwillingness to help and rudeness. The best thing I did for myself was request all of my prescriptions be moved across the road. I refuse to patronize this location.

Hil

2023-12

This pharmacy is broken. It is not fit to be handling people’s medications. Teresa especially needs customer service training. She said out loud in front of customers “what’s with all the cranky people today” after a sweet old man tried to ask questions about his vaccine. He was confused about his wait because he had an appointment. Teresa barked at him to keep waiting and then began huffing and puffing and proceeded to say loudly “LORD HAVE MERCY.” The older gentleman man was simply inquiring about a time frame and trying to cancel it because he couldn’t wait any longer. Again Teresa had zero empathy, and nastily said “because that’s the way they make us do it!.” She just walked by him and was not willing to answer any of his questions or cancel his appointment as he requested. Teresa then proceeded to help another guest who had no issues picking up his prescription (unlike everyone else who were standing around waiting for the pharmacist). The man simply walked up and Teresa told him in front of everyone “we need more people like you.” She proceeded to say it 3 different times so that everyone waiting in earshot could hear her. Suggesting that everyone else waiting were not ideal customers. In conclusion, if Teresa is this worn out in customer service she should not be in this profession.Thankfully the young woman who was helping me (Jaimie) was much more professional. My order # stated that I had to call the pharmacy. Unfortunately, after calling and waiting on the phone for over 15 minutes I was hung up on. This has happened to me before as well. I ended up driving to the store and when I asked the woman why I was hung up on she looked over to the then ringing phone and stated “because we are helping people in the store” and I stated that wasn’t right and there wasn’t a manager to speak with about being hung up on because it was the weekend. She further said “we need more help.”The overall issue is, this Walgreens is absolutely not fit to be running as a pharmacy if they can’t staff properly in order to meet the most basic requirements of a pharmacy, which is to fill prescriptions. Please begin to staff your pharmacy properly, your customers are frustrated and so are your workers.

utrashbrah

2023-11

Came here because I needed to get a steroid for my cat that she's been on for awhile, and it's the closest pharmacy. They took the script and told me to come back in an hour. I come back and they tell me it's not ready and to come back tomorrow.Return the next day and I get told that the steroid is "out of stock" and to yet again try tomorrow. Same thing, except when the pharmacist walks away I overhear her get told by her coworker that they don't carry the right dosage for a cat, I guess she thought I didn't hear because she says again "it's still out of stock, try again tomorrow". So it's not out of stock, they just don't carry it.I ended up having to get a new script from my vet so I could go somewhere else, because my cat could've went into shock from not having her steroid. Other pharmacy had it ready within one day. It's been over two weeks and I called the automated Walgreens number for the heck of it, and it said "we're still working on it" What a joke. Very disappointing and I don't think I'll come here again. Dishonest and putting lives at risk, you guys should be ashamed of yourselves.

Sarah Fredrickson

2023-11

I paid for a 90 day supply of meds, received a 30 day supply. I called and told them they messed up and I wanted my meds that I paid for. They said they needed to review security footage and would call me back. 48+ hours later no call back. I called them again, waited 15 minutes, someone asked if I could hold, waited another 5 minutes and the line disconnected. Writing this while on hold again except I'm at bottom of the call center having to wait longer than the first call. Will not be returning here.Update. I called 3 times, the line disconnected 3 times. I called two days later and spoke with someone, they said my meds would be ready for pick up whenever. I went in the store later and the worker said they didn't have anything for me. I spoke with another worker and told them what the person on the phone said about meds being set aside on the pharmacist's bench. They did find my meds and I got what I paid for. I never did receive a phone call to me saying all was fixed. They corrected their mistake which I understand happens, especially when so understaffed and insanely busy. Pharmacy needs more employees, more competent employees.

Robbin McDowell

2023-11

The absolute worst customer service in the pharmacy! Rude and unprofessional!! We put in an order online at 4:30am and still didn’t get it by the time the pharmacy closed at 6pm! We were told it was in a safe and no one could get it out! This is unacceptable and irresponsible of a store to not have someone who can provide the appropriate services! The tech simply said, come back in the morning and it might be ready then! If I could give them a zero star, I would! I’ll be finding myself another pharmacy because this Walgreens should be the next pharmacy stores to go under! You suck!

Ronald LeBlanc (EMDream)

2023-11

Filed a formal complaint with Walgreens Corporate the store needs to be better staffed or the staff needs better training. The wait times are absurd and I'm switching pharmacies. It's ridiculous that after 7 days and over an hour in store wait my prescriptions are being filled

Cayden R

2023-10

I went their at 8:30pm today, to get medicine. The lady told me to come back in one hour, so I came back in one hour at 9:30pm, She had an attitude and very rude! Blamed me for not getting text message, "when to come back" even though I wasn't singed up. I told her this is the first time I have ever came to this Walgreens ever. She said let me get you signed up! Then I ask how long it was going to be and she told me I was preventing her from being able to fill my medicine up and she proceeds to tell me that she is "tired" (very unprofessional)!! After all that, still no medicine for my ear infection!!!

Sandra Hernandez

2024-02

The pharmacy here is horrible. You have to pull up to the window multiple times until they finally prepare your prescription. Multiple times we get told 15 mins it will be ready and they always fail to get it ready.UPDATE: this pharmacy is a joke. I spelled my daughter’s first && last name for the technician, he stated there was no prescription. I called the doctor who ended up calling the pharmacy && all of a sudden it’s ready. We called to triple check && the technician with the attitude wanted us to spell out the medication names for her. You already couldn’t spell my daughter’s name after I spelled it out for you. These technicians are getting ignorant by the day at this location.

m S

2023-07

Tonight I went to the baby section to find pain relief medication for my 6 month old who just had a procedure.I didn’t see what I was looking for and decided to go talk to the pharmacy. I asked the tech if they knew where “baby aspirin” is at (no other details given) She didn’t know and asked the pharmacist standing nearby. The pharmacist tells me it’s “out there on the floor. We don’t have it back here. It is 81 mg.” I leaned a little over the counter to be able to see her annd asked what Isle it is in. she looks at me and says “you’re really going to give your baby aspirin? That is for people above the age of 18” I looked at her, baffled, and said I don’t know that’s what my doctor suggested that I give on rotation, Tylenol and…… she cut me off and said “ your doctor did not tell you that.” at this point I am irate and asked her what she suggested I give him because I am just doing as I am told. She proceeded again to say my doctor did not tell me that.. i told her in my protective and tired mom voice I don’t appreciate her mom shaming me and not providing me with the information that I need from a PHARMACIST about MEDICATION. She just stood and stared at me, giving me no advice. The pharmacy tech with her proceeded to tell me I need to get out of the way for the next customer in line. I refuse to ever go back.I am a mom, with an education, a boatload of support, and the means to teach myself if needed. I feel terrible for the mom who is young, single, tired, overwhelmed, new, confused, without resources and the list goes on, who comes in contact with this woman. If we can’t ask a pharmacist about medication needs….At the end of the day I wasn’t specific on the need that I had but got no professional education or knowledge. She didn’t ask the age of who needed it, what it would be used for, give other suggestions, NOTHING. Don’t worry, I got it figured out ! I hope the lady in the white coat sees this and reflects on her attitude, lack of professionalism, and the inability to help a person asking for her to do her job. Advil, I needed advil.

Amber Dickmann

2024-02

I had to call multiple times and they made multiple mistakes and ended up deleting my prescription. This location is absolutely awful!!!

Sandy Sottos

2023-08

40 minutes to long! We had to transfer prescriptions from the Walgreens on 16th to this one on Avenue of the Cities. We have been coming here for 4 months now. The “quickest “ I have gotten thru the drive thru is 43 minutes. The quickest I have been waited on at the prescription counter is 44 minutes! They always have a long line of cars and only 1 clerk. Hire more people!

Nate H.

2023-05

My in tobull walking clynette had a power outage and lost there vaccines. They suggested I call one of the local pharmacies as they typically carry them in store. I called this morning at 9:44 AM and spoke to a very rude woman. I asked if they had tetanus shots in store and her response to me was to "go online and look" I told her that was not an option because I was driving with my kids and it was a snowstorm. But as usual, just getting someone on the phone took longer than it should have. I told her I am sorry that it is apparently such an imposition to call the store to see what services the store offers since I was on the road driving. I thought she put me on hold because she didn't respond. I told my son I couldn't wait to answer the questions from the survey after the call was done. She then piped up in a very annoyed voice and told me to "hold on"... At that point I told her don't bother I'll go somewhere else and I'll be transferring my prescriptions from here on out as well. I absolutely see why this store gets a 2 star review and if I could give less than a one star review I would. I will not go there again or do business with them again. They have a major competitor across the street that has much better service and there are local pharmacies closer to me That I will be using going forward. Maybe that's Walgreens new business model, disrespect your customers give poor customer service and help the little guy pharmacies going forward?.

Michael Carlson

2024-01

Slow n rude with alot of excuses and zero manners from the pharmacy to the front cashier. I'd suggest CVS across the street.

Brittany Banks

2023-05

Finally switching pharmacies after giving them multiple chances to redeem themselves. Prescription was supposed to be ready at 3:30 which I understand everywhere is short staffed but it is now 5pm with no update. Don’t bother calling either because how is an automated answering system going to give me an update. All the app has told me is “we’re running behind sorry” yea no duh. Not to mention I already know the line is going to be insane whenever my prescription IS ready.

Kelleigh Satterfield

2023-11

Husband overcharged $105.42 for prescription. Pharmacist refused to take the time to call insurance for verification. Amount he should have been charged was $0

E P

2024-04

Fix the website 😑 Its not allowing me to check out, guess you don’t want our money 👍 Too bad you’ve run the smaller local pharmacies out of business…

Kayelyn Berryman

2023-05

In the past month I have been asked for my insurance information multiple times causing my prescriptions to be delayed multiple times. I am 37 weeks pregnant and need my insulin. Today I went around 420 to try to get it figured out I was told they would push it to the front of the que and give them 30 minutes. I came back 2 HOURS later just for them to say it’s not ready give them 45 minutes. So I told him I had been told that 2 hours ago how long was it really going to be. Instead of being professional I was told it was only him and one other person working and he hung the phone up to help another customer in the other line. That’s extremely rude and disrespectful. And not to mention I already had to wait in the line twice for over 15 minutes. I absolutely do not recommend this Walgreens. I will most definitely be switching to a pharmacy that can actually do their job.

tim miller

2024-04

On day 2 of waiting for prescription. No update, just haven't got around to it yet.

Luke Hodgerson

2023-05

The main store staff and photo department staff are great. The pharmacy, however, is absolutely horrible. I've been given incorrect dosages, incorrect quantities, and even the WRONG INSULIN ENTIRELY. There is always a wait of over an hour, amd most of the pharmacy staff is quite rude. 0/5, would not recommend.

Katie “Kat222” Salern

2023-05

Pharmacy will lie to you the day before a holiday and say they have the medicine , even send you a text to tell you it will be ready in one hour, get to the store to pick it up and they say it will be ready in 30 minutes, THEN when you shop the store for 30 min they call you over the loud speaker to tell you they DONT have the prescription and haven't had it for "months"! This was on Friday- prescription was sent to you on Thursday so why not tell me on Thursday! Now it's Monday a holiday so everything is closed I can't even have my doctor send the prescription to the pharmacy across the street that has it because dr is closed! You people are incredible . Thanks for the dishonesty that could of prevented people from having their medication! Remarkable humans. Lesson is switch your pharmacy before this happens to YOU too! Pharmacists should lose their credentials your playing with peoples lives

Anatoli Mironov

2023-05

The audacity of some of the people in how they talk to you after you’ve been hung up on twice and spent over an hour on hold. I have started documenting this because they pretty much tell you they don’t care regardless so that doesn’t surprise me one bit. But they need to close this place down and let a competent pharmacy take over because this one is constantly breaking ready times: Every. Single. Time. They will tell you to come in and then surprise you’re waiting another two hours. If you try to call you will be on the phone for 2 hours anyways. Also, they close when they please, not 24 hours. To give this place one star would be saying nothing at all.

gary gary

2023-08

What happened to Walgreens? When did 50 mins in a drive thru and inside become normal? And a very Rude staff that has no problem being unprofessional. Hire some new people Walgreens.

Tina Fisher

2023-05

Pharmacy is awful now. Been using it for years. Going to switch now. Been in line forever and she can’t find it! They better get it together! Inside was a train wreck yesterday when i dropped prescription off. And good luck getting anyone on the phone! Ugh

Miss Tabatha

2023-05

The pharmacy is a COMPLETE JOKE! They never have anything ready, be prepared to wait hours or not get your meds at all! Dont even think about calling with a question you will wait hours to be connected with someone from Nebraska who will determine whether or not they would like to connect you to your local walgreens or not and be prepared to ask your question two or three times to numerous people. J O k E!

Ken Adkins

2022-05

Waited in line 40 minutes yesterday for prescriptions that should have been ready a week ago. Medications I will be taking regularly for the rest of my life so it would make sense to stock them. I show up and all they have is vitamin d so again I have to ask about the medicine I need to live and the got it but didn't bother to fill them even though they were supposed to be waiting for them for me. I went back today and inside is closed due to staffing and they have one lane open outside with a line around the building and out to the street. Sorry for any inconvenience the sign says. It was inconvenient to wait in line 40 minutes and not get my medicine but now only people with cars can get medicine? Time to go where they care enough about customers to at least make sure to have Medications and maybe even have a system that can fill prescriptions monthly without having to be repeatedly manually told.

Justin Morris

2023-05

There is not one SINGLE reason I should have to plan my day around calling the pharmacy to sit on hold for an hour so I can order my prescription to be filled. Only to go wait in the drive through line for another hour or more.Absolutely insane.

Andrea Scott

2023-05

After going to this pharmacy for YEARS, I will be going somewhere else. I made the mistake of ordering my prescription online and having it delivered. After waiting for more than a week with no response, I was told their distribution center is running 15 days out. 15 days?! What if it was life savings medication?! Why aren't customers being told this??? Called customer service and had it cancelled yesterday. It is IMPOSSIBLE to reach this location on the phone. Ordered it online to pick up. Nope. Can't do that either. Called their customer service again today and tried to order it again. COMPLETELY RIDICULOUS! This should have never been allowed to happen. Especially since it's a medication I've been on since 2014!

Sean Rutledge

2023-08

The worst service ever!! They say things are ready I’ll waste gas and it’s not ready, or they literally take 10 mins per person in the drive up lane. And then the guy said if there was less ppl like you I’d get done faster.. bro your lucky I didn’t come inside walk up and smack your teeth out.. watch how you speak before I make it where you can’t

Brent Rieger

2022-05

Worst pharmacy in the Quad Cities hands down!!! They will hang up on you, they will not help you or listen to your problems with their service. I've officially moved my prescriptions away from your incompetent technicians that can't do their job correctly and lie, I have proof! Saying I had no pre authorized refills WHICH I DID, so I'm out of my medication BECAUSE OF WALGREENS... Then they hang up, I wasn't even being rude, they just weren't listening! F this place! I'll never go to your location again! Worst service EVER especially over medication!!!