Bath Fitter

Sew donna

2024-04

We found Bathfitters at a Home show. We received a quote from Kevin and decided we liked the one piece acrylic that surrounds the tub area. We also had our tub covered with the acrylic as well. Brian did a superb job installing the tub, walls and hardware. Wally the plumber was efficient as well. The team were very personable, professional, kind and funny. I would recommend them. We can’t wait to complete the rest of the bathroom. J and D.

Sharon Samuels

2024-04

From beginning to end Bath Fitter was professional, courteous, and absolutely awesome. Each person had a part in helping us to feel confident that we were going to be satisfied with the product. Matt M. was the installer and he did a fabulous job. The work he did shows that he takes pride in what he does. We are completely satisfied with the end product and couldn't be happier.

Mike Smith

2024-03

We decided to get a quote. A little on the pricy side BUT well worth the cost. They did an amazing job and the materials are certainly quality. Very happy with them and the work.Note: had an issue with the shower wand. Called to get a service call. They scheduled me for 3 days out. Called back and asked if they could same day! Tech didn't have the part but returned the next day. Amazing fast helpful service.

Terrance Hicks

2024-05

Timely and did the job as promised. We are very happy with the price and quality of the work. Luz our installer was awesome.

Ken B

2024-04

Matt installed our bathfitter tub/shower and we love it. Installed in one day! People are so surprised when they see it in person. Changes the look of the whole bathroom and wasn’t nearly as expensive as the tile alternative. Kevin our sales rep was very responsive and great to work with.

Claudia Ward

2024-03

Bath Fitter to the rescue! Our tub was in dire need of a refresh. We didn't know what to do. Bath Fitter made the process smooth and painless! Our installer, Brian, was great! He gave us step by step updates during the process and helpful tips on how to care for our new bath! It's gorgeous! What a great team!

Carl Strayer

2024-04

Despite a hiccup in the beginning (which was quickly addressed and compensated for), the installation was entirely painless and we're thrilled with our new bath. Brian did a fantastic job, was a consummate professional, and willing to answer any questions we had.

Bria Brooks

2024-04

I had a wonderful experience with Mokena bath fitter, Armando was very professional and detailed he did my shower perfectly. I would highly recommend him and the Mokena bath fitter to everyone I know.

Kerry Czarnecki

2024-04

My experience with Bathfitter Mokena has been an eyeopener for me. There really are good contractors out there and they are one of them. The project scheduler, Tami, was professional and informative through the entire process. The installers of Matt and Wally were precise and thorough. They were very respectful of my house and I just had to say it. Great job.

Tessa Weil

2024-04

Very happy with my new shower. Kevin showed us all our options for a new shower and went over everything with us very thoroughly. Brian installed it very quickly and was very professionally. I definitely recommend them!

Daniel Stempien

2024-04

Absolutely perfect! We love our new shower! Armando did an amazing job. He was friendly and incredibly helpful while also being very thorough.

Ed Cechura

2024-04

Our new shower is just great. Andrew, our sales rep and Matt, our installer, both did a wonderful job.

Ben Krall

2024-04

Kevin (sales) and Brian (installation) were both outstanding to work with. Kevin was super chill and knowledgeable. He didn’t pressure the sale at all. Brian was friendly and professional. He finished the install in one day and it turned out great!

Ashley Turek

2024-04

Matt Mullenix did a beautiful job with our shower in our master bathroom and Armando did a wonderful job with our guest bath. Both were efficient and clean. Very happy with how both turned out!

Deborah McCullough

2023-10

Brian Tinsman did my bathroom, on 09/15/23 It has been a long time since I had someone do such a Wonderful Job for me. I would recommend Bath Fitter to everyone who is looking to up grade their Home. Wow I'm going to enjoy going to my bathroom. He is definitely a professional. A 1 Service. Thanks Brian

Terry Owens

2024-01

We received great customer service from the first phone contact through installation. Andy provided so much helpful info during first visit. Armando completed the install within a few hours. He was respectful of our home and did a great job. We are very happy with the results!

D L

2023-07

Steve, our consultant was courteous and professional. He was also candid and that was much appreciated in a salesman. Dillon, the plumber, was prompt, on time and went above and beyond on installation. looks great!Services: Bathtub refinishing, Shower refinishing

Nicholas Falconer

2024-03

I had an excellent experience with Bath Fitters! My Installer, Matt M., was efficient, professional, and knowledgeable. The entire process, from consultation to completion, was tremendously seamless, and exceeded my expectations. I’m highly satisfied with my purchase!

Kelly O'Brien

2023-11

Matt & Armando did the installation on my two bathrooms. One where I replaced the tub & surround & the other was a tub that I had converted to a step in shower.They did beautiful work! They got everything done in one day & I just could not be happier with their work. There was also a plumber who I unfortunately did not get his name, but he was great too! Andy was my rep who came & went over everything & walked me through the process & he was wonderful! I highly recommend bath fitter & this crew. Thank you!

Patty Schultz

2024-04

Very happy from start to finish. From sales consultant to product installer Armando it was a great experience. Love my new Bath Fitter shower.

Jaime Williams

2024-03

Bath Fitter of Mokena installed our new shower and bathtub today. This update made the whole room feel new and no longer stuck in the 90s. It looks so fresh and clean now!Our installer, Matt Mullenix, and his crew were great, knowledgeable and finished the job efficiently and early! We are very pleased and will gladly use Bath Fitter of Mokena to update the other bathrooms in our home in the future.

ANDREA NOCHE

2024-03

Matt Mullenix did an AMAZING job replacing our shower floor pan! It looks even better than before and was worth the wait. Matt has tremendous skill! We recommend Bath Fitter and Matt to you to fix your bathroom needs!

Robert Kennedy

2024-03

Matt, for bathfitters is an excellent worker with politeness and great customer service skills,he was prompt at showing up to replace my bath tub, explained the process with great confidence and very knowledgeable about the product and company it was a great pleasure of having Matt working in my home.answered all questions with confidence

Nikita Williams

2023-12

I love my new tub/shower Armando did a wonderful job. He was polite, professional, and got the project done in a timely manner. I would recommend bath fitter to friends and family.

Carol L. Monson

2024-04

Armando did a great job installing our new shower, he's very polite and a great worker. Our new shower is beautiful!!

Michael Pannaralla

2024-04

Kevin did a great consultation and Matt did a great job on the installation.

Jessie Ackerman

2023-10

Dillion and Cam installed my new shower after pulling the existing tub - all within 7 hours! They kept my place clean and were very courteous. Love the results!Services: Bathtub replacement, Bathtub installation, Plumbing fixture installation

Michele Roman

2024-04

Matt M. Was wonderful. So courteous and professional. Left the bathroom and garage where he did the cutting looking like he was never there.Would highly recommend Bath Fitter of Mokena

David Leon

2021-05

The overall product is okay but the experience was horrible. The salesman Bill was very persuasive and nice but the one thing that sold us was the convenience and 1 day installation process. I was scheduled December 11th but was contacted by Lori that they weren't ready and i have to reschedule to December 15th. I expressed how this was inconvenient but obliged. She didn't apologize or address my concern. On December 15th, the installer Gerado arrived. The first thing that threw me off was when he had asked me to shut my own water off. Now one thing Bill made clear was that the installer was responsible for EVERYTHING so i was a little disappointed that i, not having any plumbing knowledge, was asked to shut my own water off. So i proceeded with the task not thinking much of it. A quarter into the installation, Gerado indicated an issue that the hot water was leaking and he didn't know why. Eventually, he contacted his supervisor and was instructed to purge the lines from the basement sink. The issue was addressed, however, it is also very disappointing the installer didn't have adequate plumbing knowledge. About halfway through the process, the installer said he had to bend the fixture and assemble it right at my house and that he required a wall outlet. Now Bill COMPLETELY left this step of the process out so i reluctantly obliged as he assembled the product on my front lawn while running an extension cord through my porch. Keep in mind during this entire visit he did not follow any Covid safety protocols and did not wear a mask at all. Then the time came to install the actual bath fitter where we learned that it had been cut wrong and he needed to come the next day. This is when the overall process became very frustrating. The convenience was a big selling factor and i felt completely ripped off. The next day he finished the installation correctly and it did look good. Upon observation, there were scratch marks on the product itself that the installer assured could easily be buffed out. There were also gouges taken out of the ceiling of my shower that the installer denied responsibility of. When asked about the shower's availability post-installation, we ran into another discrepancy. The salesman assured that the shower could be used moments after the installation whereas the installer declared that it would be best to wait at least 30 hours after completion. I was promised to have my bath fitter and shower installed on December 11th and to have everything ready to go by the 12th at the latest. I am now being told that my shower will not be available until 7pm on December 16th which is well after the time i was promised. During the cleanup process, the installer asked to use my vacuum which i assumed was for the carpeted areas around and leading up to my bathroom. He had used my vacuum on wet materials as i discovered the next day while using my vacuum which smelled like burnt plastic and leaked black sludge into my carpet upon usage. The scratches couldn't be buffed out neither. I left this exact story about my discontent on a survey where I was promptly contacted by Chris the Bath Fitter Boss. He assured me rectification as he was not happy that I had a horrible experience. I sent pictures of all the scratches on the bath fitter and gouges on the shower ceiling and also discovered a new issue that the hardware was installed incorrectly so the Hot Water comes out cold and vice versa. To make a painfully long story short, Chris has been fired and now I'm left to be contacted by somebody who can do anything. It's been over a month since and I am yet to be contacted by anyone and whenever I call nobody answers or I get told I'll be called back.  I'm at the point where I just want them to get this stuff out of my home and give me my money back. This entire time I have not been trying to go out of my way just to get something out of this company but I was contacted and promised over and over some kind of retribution. This is has been a horrible experience and i would never suggest this business to anyone.

Rosetta Dowdell

2023-10

I am truly impressed with Matt Mullen our installer. So organized with his team. Worked meticulously on our install. Everything is beautiful