CVS

Kimberlee Smith

2024-04

I have been in Mattoon for a short while, and CVS is the best Pharmacy I have ever been to. They are are nice when I call to ask questions about my daughter or my medications. Also the Pharmacist caught a medication I was allergic to and promptly called the Doctor to change the meds. I will say this the place is always clean, and the employees are always courteous and polite, and very helpful. Also the App that they have is very useful, and let's you know when you need your refills. I really like this place and recommend to anyone who will listen.

Tor Bjorn

2023-11

Pharmacy tech female said that my prescription wasn’t filled then said that the text message that it was ready was wrong when I asked why fill one of the meds from er and not the other she said oh well it doesn’t have any refills and I need to get ahold of er to get another one then when I question that because if it hasn’t been filled then there is still a fill on the script. she comes off hold with oh 1 bag had 2 bottles n it not one and then lied and said she got the order out to my partner well if u had none of the before stuff should or would have been said and when I said okay when he gets home I’ll see if it’s not I’ll call back she hung up on me and when I called back the male pharmacist said I was yelling at her and he could hear(cool then u heard the rest of convo too right? but you didn’t cause she very obviously didn’t tell me it had already been filled until the end of the call after she put me on hold after I questioned all the other excuses she pulled out of her hat) so why the other questions if she led with that why would her telling me that some number meant it hadn’t been filled or why tell me to contact er n have them send it again if she led with it’s filled and she definitely would not have say the automated text was wrong cause it would have been correct if she had said it was filled right? . I wasn’t yelling my voice might have gotten louder as I was trying to figure out what the tech was smoking. But that isn’t yelling my yell is ear piercing thank you. It’s called being drug around n a circle when I have been sick for 8 days haven’t been able to eat I need those meds because I’ve lost 5 pounds n a week. But anyways he said I needed grow up and apologize and that I obviously wasn’t that sick because I didn’t pick them up earlier n the day (mind u no food finally got fluids n er from 6 to 1130 last night. so I’ve been passing out im sure no one wants me driving )he also said if I didn’t have a question about my meds he was done talking cause he was to busy. And that when asked if n all the years I’ve been a patient if I’ve ever given anyone grief he said no so I asked why he wouldn’t let me explain what happened and why would I be upset if I was told it was filled ? he kept repeating I need to apologize and told if I didn’t like it I could switch pharmacies. Said my partner apologized why couldn’t I ? i was on the phone with my partner as he pulled up there cause female tech had me upset and he never apologized so lie number idk at this point. I hung up because it was very clear nothing I said mattered only what female tech said. Called their feedback line and promptly switched pharmacies. Good riddance it doesn’t take sherlock holmes to find all the holes in their version of events and how they are just covering themselves very shittly I might add and trying to gaslight a patient. It might have worked if I had less than two brain cells to rub together. All 3 ppl n my home switched to Walmart. I don’t suggest this place to anyone after this. No one deserves this treatment. And I’m the 3rd person n two months to have n issue with a rude female tech. U have under 3 stars on here but under 2 on Fb I wonder why 🤯

R S

2023-09

After decades of patronage at the pharmacy, my family and I have moved to another one because of the lack of professionalism and the disrespect shown by one of the young, female pharmacy technicians. The experiences at this location have been bad enough to warrant this, unfortunately. I now understand why CVS is losing customers and why this location probably has under 3 stars.

Greg Fultz

2021-05

You know when you opt to be a UPS DROP OFF LOCATION and a customer comes into pick up a UPS PACKAGE it be REALLY GREAT if you actually looked for the package that said IT WAS DELIVERED instead of saying " I don't know what to tell you it's not here take it up with UPS" and then I waste time calling UPS only for them to tell me yes it was definitely DELIVERED then waste more time to go back in and tell them yes it was delivered and can you please LOOK FOR IT and to get major DRAMA from the cashier JUNE that could care less about customer service and OH LOOK THERE YOU DO HAVE MY PACKAGE YOU JUST DIDN'T BOTHER TO ACTUALLY LOOK FOR IT JUNE! DO YOU JOB BETTER JUNE! Don't worry I won't bother using CVS for UPS delivery anymore because this happens EVERY. SINGLE. TIME.I'll stick with WALGREENS FOR MY OTHER PHARMACY NEEDS AS WELL UNTIL MANAGEMENT KNOWS HOW TO TRAIN THEIR STAFF.

Jacob Scara

2023-08

Went to pick up my meds after I left the hospital. The hours online said they would be open. When I got there it looks like the manager crossed out the hours online and wrote in new shorter hours. So, basically I didn't get my medicine due to misrepresentation of pharmaceutical services, thanks.

Tommy Mac

2023-05

Seems like a decent location as CVS stores go. I really only came for the alcohol and found that they had a large selection.

Steven Barnhill

2018-05

I like this store better then most drug stores. the pharmacy is a lot faster then the other big ones here in town, some of the people in the pharmacy could use some manners.

Lynn Ingram

2020-05

If I could give a lower than 1 star rating I would. I have never been treated so disrespectfully over the phone before. I was attempting to pay for my senior citizen Mother-in-law's prescription over the phone because I live 200 miles away. I was told it was fraud! It was theft! Are they crazy???? This is my card! When I inquired how my family member was supposed to get her prescription, I was told, and I quote "I don't know - It isn't my problem!" I want to complain to the insurance company that forces her to use CVS! All of the staff should be fired or at the very least have to take customer service training! I don't ever use this phrase, but I HATE this location!

steve owens

2022-05

Changed from Walgreens to CVS today. Mattoon is the most skilled and organized pharmacy there is. Came in to get humalog filled was filled in less than 5 minutes without notice. Every single employee knew there job and exceeded expectations. Drive up was backed up when I left building it was empty. Would recommend then to everyone.

Mike Browning

2021-05

Most poorly stocked store I've ever been too. I do Instacart and went in to shop over a $100 order. Left with $48 worth of merchandise. Third time out of 3 that this has been the situation. No help from the staff finding items either. What's up with the ice cream freezer? For the last 2 months I've instacarted, there's a huge block of ice coming down from the roof of the inside of the freezer and many of the ice cream containers are frozen together in a large block of ice. I've quit doing CVS shops because my earnings take too much of a hit when out of stock items reduce them to a few bucks. I don't need the helps attitude either.

Jordyn Randall

2019-05

I have paid several times with my phone and now they wouldn’t let me. I was standing in line and the lady says “I can’t help you but I can help the gentleman behind you”. I then continue to talk to her while the pharmacist was yelling at me behind her. I simply state that I can’t pay any other way and the pharmacist says “well since we can’t help you here take your business to Walgreens”. Very disrespectful staff, I don’t recommend ever using this place for prescription meds. Never have I felt so disrespected in my life. Very disappointed in the customer service. I will be taking my business else where, & will be telling everyone I associate with that this is not the place to send your prescriptions.

Shieda Langston

2019-05

Insane how these pharmacists behave they treat people like garbage.... disgusting how they behave and treat people and get away with it!!! I made the pharmacists mad by saying a Cuss word (last I checked I’m an adult and yes it was in bad taste BUT I am allowed to say and feel however I want to especially with the situation I was dealing with!!) so she decided my $2.00 off cvs coupon didn’t match my cvs card And didn’t let me use it NO big deal so I pay for 1 of the 3 prescriptions that I was supposed to be picking up and my printer paper and walk out then I decided to go back in buy the same paper but not at her register and wouldn’t you just know that magically my card information suddenly matched my $2.00 off coupon!!!! PETTYYYYYYYYYYYY!!!! These pharmacists treat everyone that walks in there like druggies looking for a fix the only medication my mom needed was a box of shots to prevent blood clots being as she just had a 12.5 surgery and is supposed to be on them for 30 days!!! And I wasn’t even irritated at the pharmacists because it had nothing to do with her which I said 50 times it’s the insurance company that wasn’t letting me pick it up... some people just get soooo power hungry!!! The Pharmacists at CVS are PETTY!!!! They don’t deserve the 1 ⭐️ I had to give them to leave a review!!!! I shouldn’t of said a cuss word but maybe she should think about the irritation and circles we have had to go through with my moms insurance company to get her the care she needed... maybe try to think about why someone is needing medicine... maybe have some empathy for someone who is sick or taking care of a sick loved one!!! #getthesepeopleempathytraining!!

Jon Pike

2023-09

I COULDN'T BELIEVE THE WAY THE PHARMACY TECH SPOKE TO ME ON THE PHONE. EXTREMELY RUDE AND UNPROFESSIONAL!!!! SHE SHOULD BE FIRED IMMEDIATELY!!!NEVER HAS A TECH STARTED ARGUING AND YELLING. OMFG!!!

Robin Carey

2016-05

Good selection, but don't take too long to decide on your Whiskey! You'll have an employee hovering around you and call for someone else to watch the cameras... Never before have I been stared at and blatantly harassed for being in a store for 10 minutes.

Jordyn hart

2019-05

Employees look you right in the face as you walk in the door with no welcoming. Walk right past you and not even spare a smile. The only nice one is the younger girl who works registers. No nametags are worn so I couldn’t tell you her name.

michael schram

2023-05

The two Carissas working in the pharmacy are Awesome!!! Thanks you two for the help the other morning before heading to Lakeland College! ;)

Justice Koester

2023-05

They were extremely rude and shouted repeatedly asking for my name. First time using this CVS and now last.

Robin Bell

2017-05

Their prices are ridiculous for things in store other than medication, I've had rude staff experiences and such. Much prefer walgreens.

Blake Furry

2023-05

Came to get diapers as they were the only place open in town till midnight….apparently they aren’t. Really need to change hours online and on automated phone.

Sandra Braschler

2020-05

This pharmacy has the worst workers they are beyond rude I transferred my stuff to Walgreens don't stand up for yourself you will be banned 😁 no one goes there for a happy meal either mental health and other horrible situations no compassion terrible bed side manner they never have all the medications either baby bye!

jeff dowd

2022-05

Horrible place the pharmacy is rude and refused me my booster however it's supposed to be free .they sa said its not .

Shelby

2023-05

Not open past 10 PM, Google and automated phone says midnight.

madison durbin

2020-05

If you’re in the mood to have rude employees who lock the door before 10pm, this is the place!

Justin Sapp

2019-05

They are fast and courteous to a fault love tget

Larry H

2022-05

You guys might want to update your hours 😡

Mike Armstrong

2018-05

Standard CVS pharmacy.

Eric Bertolet

2022-05

Clean and friendly.