CVS

Christopher Mendenhall

2024-04

I'd give this pharmacy 0 stars if I could. And, if it were possible, I would give the pharmacist on duty today (4/16/2024) negative stars if I could. Awful customer experience and this was after making multiple trips and calls in to resolve a situation he was a part of to begin with. He really needs to remember which side of the counter he is standing behind and have some more understanding to his customers. Is this how it is at all CVS locations, or just mine?

Dr. Mohammad Shamsuddoha

2023-10

They are everywhere and macomb is not exception. They are professionals. Sometimes I found problem communicating with them and seems like they are little harsh explaining further. I like to see them serve us as long as they can. Small city need them. They need customer service training specially pharmacy area. Some of them are not cooperative at all.

Steven Ebey

2024-01

The Macomb IL. stores' prices are too high, the inventory diversity is low & half the store pharmacists treat you like you're the last person on Earth that they want to see. One veteran female pharmacist still thereis one of the most indifferent to customers & should know better but doesn't care. She should've been let go & replaced long ago. Two efficient & modestly polite employees can't substitute or compensate for her lousy attitude.

Randi Willi

2023-07

I was absolutely disgusted with the way their pharmacist 2 of them conducted themselves during each of my med pick ups. They both lied multiple times. Each one blaming the other for my medicines not be filled correctly. I only used them because or insurance at the required us to go through them. After 2 months of nothing but issues with them we got new insurance and switched back to our trusted Walmart pharmacy. Never again will this company get a dime from me. CVS screen your pharmacist better.

merle winters

2023-09

Was having trouble getting meds reordered when the pharmacist answered the phone. He was the nicest person I have talked to on the phone in a long time. You need a raise Sir. This world needs more kind people like you. Thank you for making my day better.

Lauri Powell

2023-05

Wonderful service from the whole crew today. We are adjusting from insurance on my husband to Medicare, and didn't realize drugs aren't covered. The young lady went out of her way to find a discount coupon and saved us a lot of money! Great job CVS!!

Mike Jones

2023-10

It is a horrible experience getting them over phone. I spent half an hour to get someone. She is keeping me hold for long and does not want to listen to me properly rather insisting me to come down there. Very bad customer service. They need training on how to talk with customers.

ray khouri

2023-05

Inexperienced and unhelpful added to careless customer service. I asked my doctor to transfer my prescription to wal mart because the second one will never tell you that that have to order it plus, in case they have to order such prescription it won’t take more than 1 day. With the little what they call themselves pharmacy, Cvs, they will never inform you on when will you get it. They never contact you. They never smile at you. They make you feel you’re not welcome there.

Rizz Jae

2022-05

I called the CVS for informed consent on the vaccination. The pharmacist hung up on me. Then I went into this CVS for informed consent for the vaccine insert ingredients. The pharmacist refused to give me informed consent on the ingredients of the vaccine at this location. Everything has been recorded at this location. Informed consent is critical when introducing an emergency use authorization medical treatment. It’s astonishing I was not given this information for an experimental vaccine at this location. They refused to give me their names. Why hide your name if what you’re doing is so noble and good?

Carolyn Hart

2023-05

Not to courteous and very inexperience and I did'nt appreciate the fact that the clerk started whispering to his coworker and then they both look towards my direction. Is it because I was a different race? I thought people were suppose to be treated equal and race and color shouldn't make a very rude.!!!difference??? They were very very rude.

Martin Ham

2022-05

The pharmacy technician was rude so I asked for the manager. The managers sniveling snide attitude when she said she would speak to the technician was obviously a lie. When I called the manager on that she became very defensive. If she was going to follow up she had no reason to become defensive. Just another chain store that cares nothing for customer service.

Norma Kentner

2023-05

Has anyone ever been able to talk to a real person at the pharmacy over the phone? The absolute worst circling around, no-answer experience I have ever had. I am seriously thinking of changing pharmacies.

William Cook

2021-05

I've always been treated promptly and courteously at this store. If they didn't happen to have an item in stock, they would transfer the order to another pharmacy in town so I never went without.

Mark McCaw

2024-02

The pharmacists are very helpful and friendly.

Rebecca Williamson

2019-05

Worst pharmacy experience I have ever had. Employee was rude beyond belief. Complained to corporate and they claim that isn't how they do business. However that IS how they do business at this location. I will never set foot in that store again.

Bb Lol

2023-05

The most disrespectful pharmacist I’ve ever talked to in my life. I will never go here again.

Josh Hughes (Ryft)

2022-05

Great service. Special shout-out to Marshall at the counter. Always has an awesome attitude and I feel welcome when I come in.

Dan

2023-10

The man at the pharmacy counter was really rude here.

Anneverzel

2020-05

I have had nothing but great service here.Pharmacy staff is very friendly and helpful.

B Foz

2021-05

prices are sometimes incorrect in store but the staff are very helpful

A Person

2023-05

Employees are always very helpful

Ethan Schisler

2023-11

RUDE

Nikki Lee

2017-05

They are always so helpful and patient