4.8 (376)
1905 N Kickapoo St, Lincoln, IL 62656
(217) 735-4444
graueinc.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chad White
2024-04
I recently had the pleasure of visiting Graue Chevy Buick, and I must say, I was thoroughly impressed. Not only did they offer an extensive selection of top-quality vehicles, but their commitment to sustainability truly stood out. The presence of an electric vehicle charging station on-site was a game-changer for me. It's rare to find a dealership that not only sells electric vehicles but also supports their customers with convenient charging infrastructure. The staff were knowledgeable, friendly, and went above and beyond to ensure a seamless experience. Kudos to Graue for leading the way in eco-friendly transportation options while maintaining exceptional customer service standards
Kirk Hasty
2024-05
I absolutely love this dealership and have to share how fantastic they are! Every time I visit, whether it's to buy a new car or get a service, I'm greeted with such warmth that I feel like part of their family. The team’s friendliness really makes every interaction special.Mechanically, I trust them completely with our vehicles. Their work is impeccable, honest, and transparent. They take the time to explain everything clearly and ensure that my car is in top condition. It's reassuring to know that when I drive away, my car is as good as new.I can’t recommend them enough for anyone looking for a trustworthy and caring dealership. They’ve not only earned my repeat business but also my deep respect and appreciation.
Casey Lore
2024-05
TLDR: Scott and the team at Graue took care of me again and helped get me into a new (to me) vehicle. They are the exemplars of patience and flexibility.I had purchased a car from Graue Chevrolet late last year with an extended warranty. Due to the age of the vehicle, replacement parts were not readily available when a repair was needed. The warranty company, the specialist dealership, and the Graue team all worked together to sort out the situation, though it took quite some time.The Sales, Finance, and Service folks are on top of their game and remain transparent during the whole process. I had already given a verbal commitment to buying this truck but the dealership needed three or four days to get paperwork sorted out. They let me use the truck the whole time. They want your business and they will bust their butts to get it right.When it came time to take delivery of the truck, Scott offered to personally bring it to me at work in Forsyth. Who else does that!? I’m a Graue Chevrolet fan for life
Deb Jibben
2024-05
We just bought a SUV here. Chad Branson was our salesman, he was extremely helpful and so patient while we made up our minds. Answering all our questions, he made our decision as stress free as possible. I would definitely recommend him and this dealership to all my friends and family. Also I would like to mention Terry Allen as he was very helpful during this transaction too. I would be happy to deal with either one of these guys.
Scott Boston
2024-03
Wow, super service! I am brand new to the EV world and had never charged my Chevy bolt before. Scott was super helpful. Thank you very much for your patience and kindness. It is very appreciated.
Rylie Murphy
2024-04
John and Mitch went absolutely above and beyond to help me find my perfect vehicle, you truly will not find a dealership with better customer service. They took their time to show me every feature, breakdown every detail of the cost, and even helped transfer my belongings from my old car to the new one. I honestly cannot recommend them enough and will absolutely continue to purchase vehicles in the future with Graue Chevrolet Buick. Mitch even called me several days after my purchase to make sure I still enjoyed my car, 10/10!!!
Rachel Mulford
2024-03
After spending the entire day in Springfield looking for a new truck for my husband we stopped at Graue on our way home. We should have just started there! They had exactly what he was looking for! We arrived at the dealership at a little after 5pm and by 6pm we had a deal done and picked up the truck this morning. Mitchell Brewer was amazing to work with!! I would highly recommend anyone looking for a vehicle to head over and see the guys at Graue. Our family has been beyond pleased with every vehicle purchased through them and from now on we will look no further. Great service, easy going sales people and no hassle environment.
Ami Amore'
2024-03
ExcellentThis is what car dealership service should be like all over.Everyone was so nice and helpful here.We just stopped in for a charge on our electric vehicle we rented - we were greeted by the owner, Chris. What a friendly and welcoming atmosphere. Mitch was great about getting us hooked up and charging.The waiting area was clean and they offered beverages while you wait!The guys in the service dept. (Nate) was so friendly and helpful to arrange for someone to take us to get food! Ethan was just the sweetest as he took us to get food.Thank you to the entire crew here, if you’re in the area and looking for a car- highly recommend this group. I have no doubts they will care for their customers after the sale as well.
Phyllis
2024-04
Had a great experience with the detail team at Graue. Ethan helpful when scheduling my appointment. Jared and Anthony did a great job getting my car clean inside and out. Henry used a clay cleaning material on my windshield that really helps improve visibility when driving thru heavy rain. I highly recommend.
Mark Miller
2024-05
Dave Nate and Trishu right on schedule, getting Amy's car serviced with a fresh oil change and tire rotation. Ready for early summer travels, thanks Gruae ChevyMark Miller
Katy Reynolds
2024-03
Scott and Terry were great to work with!Communication was quick, honest, and professional.Their knowledge and disclosure of the vehicle’s history were reassuring; doesn’t hurt they had the exact type of vehicle we’d been waiting for!They made the buying process effortless!!Overall a wonderful experience!
Sonja Snyder
2024-05
Scott was amazing to work with. Took care of us like family. Very pleased! Terry was great too! Can’t say enough good things about Graue!
Maggie McPat
2024-04
We always have a great experience at Graue Chevrolet, whether sales or service related. Tub, Nate and Dave from the service department have helped us and they do an amazing job explaining what will be done to the car and any warranty work needed. The office staff is friendly, efficient and put up with my husband's jokes. The entire Graue team is knowledgeable, friendly and I trust them.
Patrick Corrigan
2024-03
This is the 2nd car I've purchased @ Graue, and I am very happy with both experiences. I live 30 miles from the dealership. Each time, the salesperson delivered the car to me for a test drive. And delivered it to me again for the purchase. We did the paperwork in our home. Issues with the car I pointed out during the test drive were taken seriously and corrected by their maintenance department before the deal was finished. The salesperson was honest and very knowledge able about the car and the history of the model we purchased. Graue gave me a fair deal on the vehicle I traded, as well. This is what car buying should look like.
Rachel Shew
2024-05
Nate and the crew at Graue were fantastic as always. Got an appointment easy and the service was perfect. So glad I purchased my vehicle there and continue go there for service.
Blake
2024-05
Have had a wonderful time purchasing my first vehicle from Graue! Quality service and detail to attention. Chad Branson is your go to guy for making things easy-peasy.
Grace Thomas
2024-05
Purchased my second car from Scott Renfro and everything went perfectly! Great customer service and attention to detail. My family and I will definitely be back in the future.
Jerry Palmer
2024-05
EXCELLENT SALES AND SERVICE!Todd Cicci is a proper and honest salesperson, he actually talked me out of purchasing a small Chevrolet as he knew I would not be able to get in and out of the car due to my bad back. He upgraded me into a Cadillac. Coolest car and best deal ever.Nate Bossingham provides excellent service and good prices.Graues are the BEST!
Andrea Butcher
2024-04
As my mom said leaving the dealership after she purchased a new Colorado...it was an absolute pleasure buying from Scott & Terry.We drove an hour & it was well worth it. Scott & Terry were so down to earth it was like dealing with friends we've had forever (just met them). One of the quickest & easiest vechile transactions that we've ever had. If you are in the market for a new/used vechile, I would highly recommend stopping at Graue & chatting with Scott & Terry, you won't regret it!!
R Martin
2024-05
It’s always a pleasure to work with Scott Renfro, Terry Allen, Dave Renfro, Tub Baker and Nate Bossingham. I have been a long time customer and I love supporting our local dealership! Knowing I am getting a quality product and quality service, along with a light hearted group of employees, keeps me coming back!
Terri Malawy
2024-04
My husband and I had the best and fastest service in buying our new Equinox. We couldn't have asked for anything better. Mitchell was very pleasant to work with. We would definitely recommend Graue.
Lauren Haas
2024-03
Wow! We stopped here to charge an electric vehicle, and we were overwhelmed with the kindness and courtesy of the staff. They not only helped us with the charging, but volunteered to drive us to get some food! Also offered us coffee and water in the lounge.Special thanks to Mitch, Ethan, Nate, and Chris for making us feel so welcomed and taken care of.I wouldn't hesitate to buy a car here!
Whitney Nichols
2024-04
Graue Chevrolet Buick made the unexpected process of searching for a new vehicle easy yet enjoyable which I'm very thankful for. Scott Renfro is one awesome salesman & he helped me find the perfect style of vehicle. Blessed with a great experience at Graue!
Lindsay Eggers
2023-07
In February, I traveled 2 hours to look at a Blazer they had, not really expecting that I would be able to walk out with it. Salesman Chad & sales consultant Terry really took care of me & made sure I left with my dream vehicle! Fast forward to today: I scheduled my first oil change & tire rotation with them, even being 2 hours away, I wanted to give them my business after they took such good care of me during my purchase process. After they finished, I got 3 miles down the road & my tire picked up something sharp & my tire was deflating fast. Service consultant Nate told me to come back & they would take a look. Not only were they able to repair it for me, he insisted I need not pay for it even though it was nothing they did. He just wanted me to make it home safe. I may live 2 hours away, but because of the caring & friendly people in this dealership, they will continue to get my business. The drive is worth it!
Rachel Cuevas
2024-04
Had the most smooth experience at Graue Chevrolet. Chad and Mitch were phenomenal to work with!! It was the best customer experience I have ever had when purchasing my dream car. Definitely worth drive to purchase here!!!
Ashley
2024-03
Scott is an amazing car salesman. He listens to what I was looking for and was able to provide available options. He is easy to work with and doesn’t pressure into a purchase. I highly recommend him if you’re looking for a new vehicle.
Steve Graue
2024-05
Stellar service (A/C, brakes, more) then Anthony’s work detailing was outstanding, inside and out. Rave reviews from all who saw it. Awesome.
debbie gleason
2024-04
Kyle did a great job fixing my camera on my car and had time for an oil change. Nate is always helpful and prompt on getting my car in for service. I wouldn’t trust my car anywhere else!
Ben Nicol
2024-04
Stopped by to charge at their EV fast charger. Very clean and friendly atmosphere. Lots of selection for new and used vehicles. The owner even offered me coffee while I charged!
Garytube
2024-03
If you have not been to Graue you should when looking to trade up or purchase a vehicle. LeAnn and I have traded with Scott at Graue for several vehicles and appreciate finding Scott. This purchase was a 2024 Equinox which we look forward to driving several miles. You do not feel like you are pushed into buying at Graue. Scott will listen to you and work hard to accommodate you.
Monday | 8 AM-6 PM |
---|---|
Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | 8 AM-2 PM |
Sunday | Closed |
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