3.5 (157)
454 E Cass St, Joliet, IL 60432
(779) 379-4947
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jasmine Personal
2024-02
The manager or whatever she is, Nancy is very unprofessional and rude. Always accusing people of stealing and always acts rude towards the customers. Better off going to dollar tree across the street.
xfinity ocean
2023-11
This place is the worse dollar store to shop at, there is this crazy old black lady that is manager and she started yelling at my daughter out of no where!?!! Just for dropping something. Smh who hires these people?! Horrible service won't go there again
L M
2024-01
The manager is very unprofessional loud messy and ghetto
Stanley Poznanski
2024-04
Very rude and inconsiderate with our belongings
J III
2021-06
🥫🥫🥫🥫🌃📝☑️Awesome location down past the gas station and has a pretty nice setup. The staff are alert and the shoppers are usually polite here. So long as you maintain social distancing this is a really safe place to shop for those who have business and don't lollygag too long. 👍
Laura Feller
2018-06
Great prices as expected and a decent selection but the store is always dirty. Between the sticky floors, boxes on the floors, and carts full of clearance items, it's difficult to maneuver around the store. Not bad when it isn't busy. The check out lines get pretty long too.
Kevin Strong
2016-06
This place had so much potential but it's managed horribly. You can't even walk through the aisles because there are 2 wheel carts everywhere. The store is honestly one big junk yard. You can't find what you're looking for because the carts with boxes are blocking all the aisles and products. If Family Dollar corporate or whoever represents the FD Brand would be completely embarrassed if they saw this place. I like the other person's comment about the employees being The Three Stooges. Spot on. Nice to see a Dollar Tree coming in across the street.The black girl behind the register with the bowl on her head haircut should consider a career in the Department of Corrections. She was there on 5/26 at 6 PM. her personality is more suited for dealing with prisoners than the general public. As rude as the day is long. Family Dollar corporation should be ashamed of this store.
edgar cruz
2020-06
This place smell really bad, and it’s unorganized but the really bad thing it’s the store manager is 100% inhuman and disrespectful because today I went tho the store to buy some stuff I need and mi dougther was with me and she was carrying her Pet ( small hamster) and I clearly ear when she’s saying the person who is bringing that here they need to go out of the store.Another worker told me that her boss saying that we need to go out with the hamster but I told her that I can’t leave my dougther out of the store just for that and my concern is WHY SHES SAYING THAT if I don’t see any notice saying that No pets allowed in the store.But to me she saying that just because she don’t like it.Store owner if you see can read this please fix this and try to talk with your workers because that is not allowed. We are customers and we want respected from your workers.
Anna Luevano
2020-06
If you're in a hurry and expect to run in for 1 thing, be prepared to wait in line for at least 10mins. Also, older white lady that works there is always yelling at someone when I go. Either to her coworkers or costumers. Very unprofessional. Kind of got into it with her myself and I'm a great costumer. She refused to use a coupon. Smh acting like that $1 coming off her paycheck. Rather travel to Walmart than to see her face. The manager is cool and their prices are good though
Lazaro Rosas
2018-06
did not like the service here, very racist black lady heavy set. setting a alarm as soon as my wife walked in had a past experience with her also not every mexican person walking in steals 'i told her what the problem was and she comment back very rude saying yesterday someone stole somthing with a similar car ...
Erika Tavares
2018-06
Merchandise in boxes are always blocking the aisles. You can't even get through with the shopping cart. Service is so slow! Store always looks dirty! Corporate should definitely close this location down!
Julie Farano
2023-06
I always get a hello when I come through the door and a welcome.The people are always friendly.
Vivian Coaster
2021-06
Very crowded store but always stocked well. Cashiers are loud and scream at each other but always nice to me. I would recommend this store to family and friends
Joseph Dunn
2023-06
The girl with the tattoos and piercings is very nice and polite works with customers.
Jay .smiles.
2019-06
One employe was very nice and friendly and helpful. The other was very mean and yelled at me and my friend as if we were children. Wouldn't recommend...needs work.
BEVERLY WOODS
2019-06
The store manager Detric is always helpful and I don’t blame her for stalking the thieving “customers”. I go there just to see in action! Good job girl!
Faith Rooker
2021-06
Customer Service was excellent, too much merchandise not enough space. In need of organization and help, It was a pleasant atmosphere.
Alan Oder
2018-06
This is a really nice discount dollar store located on Joliet IL far east side on Cass ST. This store has cheaper prices than Walmart super store. I love their products & low prices. I know you will love this store to.
Yvonne Greer
2023-06
I love the atmosphere coming from my regular visits here!!
Joevelyn Jefferson
2018-06
They have really nice stuff that ur looking for and the employees r very friendly I'm satisfied with family dollars I'm in their store everyday👍👍👍
Floyd Robinson
2021-06
The video's d.v.d.'s are good. They have a great section of cleaning supplys. Something's are old. Some thing's change. Great store.
Reign Bryant
2021-06
The first shift white elderly womanSearched my backpackStopped my clothing purchaseI felt disrespected in front of everyoneIt's on cameraI didn't steal anythingTouched my pads from shelter my personal phone call
Lakwesha Davis
2018-06
Such a Ghetto Family Dollar there's no place to shop & there's stuff everywhere all the time the employees are even unprofessional. They need to be closed down.
Guillermina Padilla
2023-06
The old white women se tried so bad the manager black girl
Yoli Verdin
2023-06
Nancy needs to b FIRED IMMEDIATELY rude VERY VERY UNPROFESSIONAL just plain MISERABLE PERIOD!!!!!!!!
Anthony DiDomenico
2021-06
Overall a fairy decent dollar discount store, manages to have the right amount of products at a fair value price point.
Marcelino Hernandez
2016-06
slow,lazy ,stupid ,ugly people working here,it took 3 people to fix a problem talk about 3 Stooges. there's a woman named tiny and there's nothing tiny about her
Noemi Oyola
2019-06
Always dirty place cant walk though , employees end management unprofessional loud
Leo Vidals
2019-06
Cashier was very rude and yelling at me because I was using smart coupons from there app, smelled bad in there and very unorganized
Bonnie Fox
2018-06
Terrible service, no greeting, she put 3 2liter bottles in one bag,it broke before even leaving, negative 5 stars!!!!!!!!!
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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