Goodwill Jacksonville IL - Land of Lincoln Goodwill Industries

LIfe Hawk

2024-04

Missing a tag on an item I was checking out. Took forever to get a price tag, backed up the line. When they finally put a tag on it, $20 more than a similar item of the same product. Very unprofessional! Felt taken advantage of.

Haley Skye

2023-05

I cannot stand the greed in this store anymore. The prices on the items that they get donated for free are insane and really disheartening. A single glass mug or plate (unless otherwise marked) is $1.99 (just go to Dollar Tree and pay $1.25), half empty body sprays were $3-$4, most of the items on the 'boutique' rack (where most name brand clothes that look halfway decent get put so that they can mark them way up) were baby clothes (like the three pack of onesies that they're trying to sell for like $9, I believe), and, I kid you not, they had a mostly empty bottle of dish soap out for $.69. A mostly empty bottle of Dollar Tree brand dish soap. Please just go to the Goodwill Outlet instead of letting this store continue to take your kindhearted donations and then turning around and robbing the community by selling your used stuff only slightly cheaper than the store (if even cheaper at all!). Maybe they do actually do things for the community like they constantly say over the store intercom, but I have yet to really see it and it sure doesn't excuse these deplorable sales practices. Folks go to Goodwill because not everyone can afford new items and the prices have to reflect that, especially considering that people think that they're doing a good thing by donating to this place.

Robin Turner

2023-11

I was in your store today & it is the WORST store ever!! Jacksonville, IL store use to be the BEST. Must be under new management? I did not buy a thing. There is NO sizing NO separation of mens from womens in athlete. NO SIZING ANY WHERE!! Rummage sales are better organized then this store! I came for my granddaughters wedding & she told me it had changed. I pray management gets it organized again where people can shop. I worked 48 years in retail. Poor management can destroy a store.

Mike

2023-05

Nice store, clean, plenty of books. Priced a little high but so are all GW's.

Rodney Yoswig

2019-05

Just looking for a few items, found a few items and left feeling accomplished.

Dustin Smedstad

2023-06

This Goodwill is pointless to visit. WAY OVERPRICED.They do have a large selection and the store is clean and organized. However what is the point of a Goodwill if the prices are extremely high? Fix the pricing and the review goes up to five stars.

G Clatterbuck

2018-05

Aside from its commuity service mission, this store provides a continuing array of usable items, especially clothing, at reasonable prices. Current location is about a mile east of pre-2017 location.

Nicole Bergschneider

2023-05

I had an incredibly rude experience. I went to drop off some things but wasn’t sure if they were accepting any since it is black friday. I saw the sign that said they were not accepting any at this time which is fine but while I was stopped and not in anyones way I decided to answer my phone. It was only about 30 seconds from stopping and picking up my phone that a man walked out stood next to the sign and just pointed at it looking at me like I was stupid. I said I saw it and left. It could of been handled much better by the employee.

Dale Davis

2024-01

Weed smell overwhelming at the door,turned around and walked out.

Travis Houzenga

2022-05

It appears they have remodeled since the last time I was in several years ago. The store has a more modern feel. I stopped in because I needed a white button-up shirt for Grandma's funeral. I didn't have to look long to find what I needed. While I was there, eyebrows the rest of the store and came up with a few interesting finds.

The Polka Dot Addict

2021-05

Neat and tidy store. Shopping is more like a treasure hunt, finding things you didn't even know you needed before you went in. With fitting rooms currently closed due to Covid-19 concerns, clothes shopping is more challenging. However, they've altered their return policy, allowing them.to be returned within 2 days of purchase with your register receipt and the tags still on.

Kerri Newman

2022-05

Nice, clean store with a large selection of quality items. The staff was very friendly and accommodating. We will go again!

Lisha Hall

2023-05

Found a lamp wall coat hanger a d some clothes!

Henry Hardwick

2024-04

It's 75 Percent Ladies Stuff No men's blue jeansThat's Sad.

Lex

2018-05

While I love the idea of Goodwill, I believe they are failing to remember that this is a second hand store, and not a lot of people are going to pay $12.99+ for a shirt once wore by someone else. Great finds, but they filter the product to get more profit on their online store. So by the time you get to the physical store, there really isn't anything better than junk you can find at a yard sale.

FelineGigantic89 (FelineGigantic89)

2023-05

One of the most unorganized stores I've ever been to. Nothing sorted by size. Multiple items in the wrong section. And everyone's rude

Jill Turner

2019-05

Always enjoy looking thru the store. Nice clean with friendly staff. I enjoy the thrill of finding something interesting. Never a complaint from me.

Elle “Kitty” Boukhtin

2023-05

This place never fails to impress me!

Chelsea Adams

2018-05

Employees are nice, but management is rude and unprofessional. Price stickers missing and they severely overpriced. I do not recommend and will not be returning.

Steve Phillips

2021-05

Very nice place to shop if you're frugal like me. Very pleasant employees, very clean.

Sue Mckinnon

2019-05

The store is nice & big with plenty to choose from. Their prices are getting a bit high for things that have been donated.

Chrissy H.

2019-05

Went to both Goodwill stores today, and found a lot of great deals and shopping by the pound was interesting, although it's a workout digging through boxes.

valeria feliciano

2023-05

When I went there smell mold anywhere and not clean up mess up

D Johnson

2023-05

Messy. Most things are too high priced. Cashier was friendly.

Connie Harbour

2019-05

It was a great visit like your store you have good stuff

Tyson Hurt

2020-05

Employees were nice, but management is rude. Stuff was overpriced for being donated items.

Jollen Driver

2018-05

Love the new location can get there quicker love the space alot nicet shopping environment

Lisa Elledge

2023-05

Had a great visit! Alot of fabulous finds!

Lynette Eberhardt

2019-05

Love this place! You never know what you will find and the staff are fabulous!

KrystleCrimson Costello

2022-05

Was kinda expensive for what I got though. Got 3 dresses and 2 pair of heels and paid over $32.00