Petco

Jazlyn Gonzalez

2023-12

Been coming here for 8 years now for grooming and vaccinations, and I love it they’re really nice with my dog Lily especially when she gets the shakes. They always leave her pretty and always add bows to her hair.

Irene C

2023-12

This is my go to location for grooming. I've tried others and was just not satisfied with my dog's groom. My dog has seen multiple groomers at this location because I never request a specific one. But I have not found one groomer that I didn't like! No matter who's taking on the job, my dog is clean, fresh and happy as can be. It's nice to know I can trust any groomer at this location to take great care of my dog and communicate any issues or concerns. Highly recommend.

Kate Stransky

2024-04

We excitedly showed up for our first day of puppy training that started at 9 AM. No teacher ever showed up. I waited for ten minutes before telling the associate that the teacher wasn't there. He assured me that he was on his way and probably stuck in traffic. I waited another ten minutes and asked another associate to look into it and he said that they did and that the instructor was on his way. After thirty minutes of standing around like an idiot with a dog who wanted to leave, I had the manager call the instructor. He said he's on his way. I had enough by then and felt stupid standing there so I leave. As I'm sitting in my car the instructor calls to say that he had changed the class to a different day and that he had messaged me and Petco emailed me telling me this. No one messaged me. No one emailed me. No one told me the day was changed. It ruined my morning and the lying made me feel disrespected and beyond frustrated.

Mark Musgrave

2024-03

Had a coupon and wanted to use it to buy coupon for my dog. Found the product. The cashier was able to wait and let me look up my cupon and make my purchase. Pretty quick and convenient overall. Pleasant experience. Btw somebody had done a great job in the store. Looked very clean and well faced.

Mark Francis

2024-03

Out of stock of the cat food our cats need to eat. When I asked for additional stock they said maybe a truck would arrive tonight.Update 03/13/23: disappointed again! This time they sell every single cat and dog food on earth except Royal Canin Calm.Update 02/19/24 - Out of stock on the bag of food I need today. the store manager said they know there is more at the DC but for no apparent reason are choosing to not sent more. Forced me to buy a smaller bag at a higher per unit price. I am a disappointed and unhappy customer

Brandon Jados

2024-03

High quality food and equipment. My only critique is the lack of cleaning. They have a right to not be completely clean, but many of the floors had large amounts of urine, and looked like they were cleaned once a week, or som

Haitian_Eyed Princesse

2024-04

That multi-hand creature is from my birthplace😦

Rocio & Erasmo Dorado

2024-02

We come here to get our doggie groomed, and we absolutely love Cassandra. She's amazing and leaves my doggie super nice and exactly as how I describe. She is very understanding when I left him the first time, and I called to make sure he was doing fine. Everytime we bring him, she just shows so much love to him I feel comfortable with her. Thank you Cassandra for your expertise.

Kelli Strzezewski

2024-01

I had a 25% coupon for my total purchase. He did it manually it was completely incorrect. When I tried saying something, I was told I didn't know what I was talking about. There was a 7 dollar difference that I'm owed.

Ali Herrera

2024-02

Unfortunately had to give a 1 star rating to leave a review.Came into petco Saturday looking for a female short haired teddy bear hamster. Asked an associate to assist to view the hamster. I didn't get his name, he opened the enclosure and lifted the house. Not attempting to move the bedding for a small animal I could've purchased but put it back down and stated it wasn't happening right now and that the hamster was"hissing" under the bedding so he couldn't take it out. I did not hear a peep coming from the enclosure. A little unprofessional and they just lost a sale.They also only had one female short haired available and couldn't even show it to me. Disappointed and will be looking elsewhere.

Monica

2023-11

Petco is a clean and reliable pet store where I always find the supplies I need for my dogs and the staff is very friendly. Not to mention, Petco has a great selection sizes of pet beds! It's a go-to destination for pet owners like me, offering a wide variety of products and a well-maintained store. Highly recommended!"

K C

2023-05

It is a classic petco. They have a great selection of food for the pups. They also have a clinic inside.

William Hendron

2024-02

I was unable to pick it up myself, so it was convenient to put that my daughter would pick up my order. She was surprised she how fast she was able to pick it up by the register and be out in a minute or two.

Dionne Wroble

2023-05

I just wanna share a good experience I had with a young man named Phil,I came in looking for information on shots for a new 9wk kitten he answered every question i threw at him with really great advice I call that amaZing customer service and really being good about knowing his job and information provided was above and beyond I think Phil should be recognized for his exceptional customer service and he was super knowledgeable of everything all the store products even explaining how there hospital there works

tom martin

2023-12

Nothing but pleased with the groomers and the way they treated my dog.Called into the vet and spoke with Jackson. Very polite and helpfulI will continue to bring my new puppy there

Andrea Serrato

2024-04

I take my dog to get groomed here and everyone is always nice, friendly and patient.

Tamia Turner

2023-10

Nobody every greets you, helps you because their is never any staff on the floor. I just feel like I shop and leave once someone gets to the register. This is my primary location so the stock is great but I don’t care for the employees. Even the groomers are kind of rude and show no interest.

Von Shavonda Johnson

2024-02

Gi Gi isn't there anymore, so my pet couldn't get a haircut . They never told anyone she was leaving or to try and reschedule us

Ang Can

2023-08

Last 2 grooming appointments booked a month in advance have been canceled the same day of the appointment, yet they request a 24 hour notice of cancellation and send you about 3-5 reminders to be at your scheduled appointment on time. No respect for clients time. It takes a lot to move around your schedule to meet the grooming schedule to begin with. Will no longer be using their groom services nor will I be shopping here any longer for my pets. I tip very generously and we purchase a new toy every visit, this cancellation was the last attempt with this location. I understand groomers are people and can get sick, etc, but this has become a pattern and it’s unprofessional.

Sam Hamm

2023-10

Inattentive workers besides when to tell you how to interact with their pets on sale. Was looking for a worker to help with animal food but all workers were ignoring eye contact and would walk the opposite way. Very rude brunette with glasses in the store. Put my items down and left - a lot of these stores are closing as is, maybe try to not add your store to that list. Boxes for donations all over the store, especially in the walking spaces.

Rich Singh

2024-02

Great store. Nice staff. Well kept.

Rocio Dorado

2023-05

This store is very clean. Everyone is friendly. I just wish there were more associates walking around to help us, not just the cashiers. I have found what I'm looking for because I have shopped there before. But every visit can be different and at times we need help finding new things. I don't leave negative reviews because of not having enough associates. I leave them when I get bad customer service and I've always received great customer service at the cashiers. Just wished there were more on the floor. But overall I love this store.

yami ramirez

2024-04

I had to clean up pee by the cashier with the pony tail and I am pregnant. Shake my head

R

2024-03

Prices are expensive for radiology scan and other things if you don't have pet insurance.

Muhammad Taha

2023-07

I came in to get cat food recommendations to increase and maintain my cat's weight. The store associate, Ramiro, was very very helpful and helped us out for 15 minutes, answering all our questions and recommending the very best products for our cats. Would 100% go again. This place is very very friendly!!!

Debra Markello

2024-04

Great friendly service and good products.

Ruben Rodriguez

2023-09

Walking path at grand Park amazing views

Wanda R.

2024-02

I bought what I needed. Staff was pleasant. Store was clean.

FC 81

2023-07

Petco as a company has done better than past years. They have vital care, which I am a member. good benefits for having it. we have a lot of pets (4 dogs, 2 cats, a rabbit, 3 large aquariums and an indoor pond in the basement). Save a lot of money with vital care discounts. This store is the closest to my house. The store is pretty big with a large variety of pet products and looks great. My issues are with the staff. I went there a couple of times to get fish and it took a long time for someone to come help. Today was the last time I'll go to that location. I placed an order for dog food for pick up, it showed it was in stock. The price for the dog food was $85 with discounts from vital care and discount for us picking it up at the store it came up to $64. When I get to the store to pick up I received an email that my order was canceled because the dog food was not in stock anymore, I was ok with that. One of the managers came and explained to me what happened and walked away, I asked the cashier if they can call another petco close by to see if they had any in stock, I think that cashier was new so she asked another older lady there if they could get a hold of another store and immediately she had an attitude she said sorry we don't have any other stores numners to call and I asked how is that possible. This lady was not there from the beginning and she didn't know we placed the order online. She goes on to tell me you should check on the app and see if its available at another store with an attitude, I told her I did place an online order with this store saying it was available and it's not that was the only reason I asked if they can call. Really bad experience in this store.

Christopher Rivosecchi

2023-09

Excellent Service and Super care. Thank you GiGi