Woodbine Hill Kennel

edward schrey

2024-04

The people who run the kennel know how to take care of dogs in the proper manner. The kennel is very clean and the dogs have plenty of room to run ..

Julia

2023-12

Used once after moving here. My impression was dogs are outside and that’s about it. My dog spends most of her time indoors with many long walks.Again my impression was little contact with any staff. Won’t be back as there are other choices.

Gail Wasserstein

2023-05

Beau’s first experience boarding since we rescued him from a kennel! It was a long stay for 15 days. He was a happy boy! It’s obvious they took good care of him and he felt safe and not bored while there.

Francisco Maldonado

2023-08

We have used their services for 3 years now. They are really great. The staff is very friendly. Always very nice to us. If you leave a message they have always called us back. Never had an issue with them. You need to have your dogs shots up to date. (I had made copies from our vet) My dogs seem to like it there. You can either bring your food or they can provide their food.

Ryan Yantis

2024-04

Great kennel for our two bully-breed puppers. Clean, well-lit, and maintained, WHK really exceeded our expectations. B^)

D Trivedi

2024-03

Love this place. They take care of my Tex (English bulldog) really well when i am out of town. Highly recommend it.

G How

2023-08

I was very happy with my experience here and believe that my dog received great care for the three days that she stayed. You should visit before your scheduled drop off to receive a tour and have all your questions answered. They have individual yards for when the dogs have outside time. Very professional place. I will return.

Ashley Tucker

2023-09

Spoke to 2 people regarding reservations confirming we were squared away for our 2 dogs. Was never informed vaccination records for our one dog were missing. My husband dropped off our dogs and one was rejected for missing records. I spoke to Patrice and the owner days prior to confirm they had what they needed. The owner was horrible, couldn’t possibly admit to their mistake and now because their business is closed at 5 pm I cannot retrieve my one dog and have to trust that that wicked lady doesn’t mistreat my dog. I will NEVER board with cruel lady AGAIN. WORST BUSINESS IN THE NORTHWEST SUBURBS

Jaye Lee Passage

2024-04

Love Woodbine kennel. It is so great to know that my dogs are well cared for when they cannot be with me.

Michele Elliott

2023-09

We toured many facilities and pick Woodbine because Judy made us feel at ease with leaving our Murray for 10 days. Murray was happy and had a great stay. We will be back.

Abby Terradista

2023-05

We have used this kennel several times in the past and had an average experience, but our most recent use of their services ended terribly, and we will not be returning and will be warning others against use of their services.We had booked our two dogs for 10 days while we were on vacation. While we were gone, there was a break out of kennel cough. We are aware that that is a risk in any kennel setting, our poor review is due entirely to the lack of communication from the kennel and how our dog's health and safety was handled. When breakout in the kennel was confirmed, we were not notified. When the our dogs started to cough, we were not notified. When one of our dogs stopped eating we were STILL not notified. It wasn't until our dogs hadn't eaten a full meal in over 48 hours that the kennel notified us that our dogs were in need of emergency care. We picked them up immediately, and confirmed with our emergency vet that our older dog had pneumonia, with significant fluid in his lungs. He was so weak he had to be lifted into our car. He is 13 years old, and the vet indicated that we had brought him in in the nick of time, and that this state could have been prevented with more timely care. We communicated how appalled we were at the lack of contact, and were told that the kennel didn't want to be responsible for "interrupting our vacation". They made it very clear that they didn't feel their behavior was at all inappropriate, and that our complaints were falling on deaf ears. The complete lack of accountability or remorse was absolutely unacceptable.

Margie Bachner

2022-05

Have boarded both pups and older dogs here. Been utilizing Woodbine for 20+ years. Very happy. Our older dog was having issues with walking. They were made aware of it and she had a bad bout of just laying and if anyone touched her she cried. They called us and were ready to take her to the emergency vet. It was able to be avoided and the dog did well when we restricted her activity. We always keep our family dogs in the same kennel so they have less stress. The dogs always come home happy. Will Always use Woodbine.

Alyssa Smith

2021-05

My parents and brother each dropped off their dogs there for boarding while we went on a 10 day family vacation. Both dogs do not do well with other dogs, so they couldn’t attend the fun daycare/boarding facility I took my two dogs to. We don’t typically travel without our pets so boarding is not a common thing. We had received a good recommendation to go here, but unfortunately the experience was terrible.Judy reassured us that we would be free to call and check in on our dogs at anytime. We dropped them off and called to check in two days later. No one answered so we left a message. Whoever called us back (she left a voicemail) left a very generic message saying they were fine.We called again two days later. The person who answered the phone said “didn’t you just call?” We found that odd, seeing as we were encouraged to check in on them and it had been two days. The woman said she would check and put us on hold. A few minutes later she said they were doing fine and she mispronounced one of our dog’s names. I understand there are lots of dogs and they can’t remember every detail, but get the name right. It wasn’t a complicated name. Were they calling him the wrong name all weekend?Needless to say, we worried about our dogs the rest of our vacation. It just didn’t sit right that us calling seemed to be an inconvenience. Checking in every few days is not unreasonable.Finally picked them up today. My mom told the woman when checking out that she was bothered by how they told us we could call to check in on our pets, but were brushed off. The woman did not respond and dodged the comment completely. The final straw was that they indicated that a few days ago, our other dog had started limping and they didn’t know why. Why wouldn’t they have called us?We are so displeased with this kennel. They are woefully inadequate at providing any sort of reassurance to the humans and, based on the impersonal responses and fact they couldn’t remember how to say our one dog’s name correctly, I have my doubts about the quality of care our dogs received. I feel guilty that two beloved members of my family were there for 10 days - if only they could talk. We will never take our dogs here again and will strongly recommend against anyone entrusting their pets with this establishment.

dontaskmenomore

2018-05

We were boarding our dog for long stay due to a house move. We dropped the dog off and one month later the dog had lost 10 pounds of weight (minimum 10 pounds). And before the response "the dog was over weight to began with", this dog was at the exact weight the Vet wanted him at! We were told its too stressful for us to stop by for a physically visit with the dog during his kennel stay. They assured us he was doing fine. We were shocked when we picked him up. "Fine" was far from the truth-----they had to know he was not eating the food they put in his bowl. They should have said "he is not eating". In addition our dog's behavior and playfulness had completely changed for the worse. I was always concerned why the kennels in the back were never open for us to check out and I should have taken this as a clue. In our 10+ years of having our dog this month long kennel stay is the most negative experience we ever subjected him to. Its been some time since his stay there and I feel he has never really recovered his once great loving, trusting positive playfulness. It seems to me that this kennel puts profits above really caring about the lives we trust them with.

Cherie Benzinger

2019-05

After a bad experience with a different kennel, we found Woodbine..... We have been boarding our dogs here for years and have NEVER been disappointed. The staff is extremely caring and friendly. The facility is clean and the grounds are beautiful. Our dogs are never "stressed" when we pick them up. You can bring your own food, treats, bedding and toys. I highly recommend this facility...... we would never consider boarding our dogs anywhere else!!

Rich J

2019-05

We've been taking our Labrador here for many years now and have never had an issue. He always comes home happy but tired (from all the running around with other dogs). Now that he is a senior dog, I wouldn't take him anywhere else for boarding. They always take great car of him and are able to give him all his meds as scheduled.

Doris Hyerczyk

2018-05

Very nice facility, Clean, plenty of staff, polite and professional.They stayed from 3/14 (4 pm drop off) and 3/19 pickup (11am).Unfortunately our two adult dogs came home from their 4 day stay very sick. They appeared visibly thinner as well.First day was vomiting, lethargy and then the terrible diarrhea started. They still have diarrhea today 3/23. Now they have lost even more weight. We have been waking in the middle of the night to let them out all week.The owner told me it was probably stress.They won't be returning there.

Edward Miller

2023-12

Beautiful place with lots of outdoor room for your dog to run.

Heather H.

2020-05

I've used Woodbine for several years. My dog, a large coonhound, absolutely loves it at Woodbine! The facility is large and clean & they will let you tour it if desired. The staff is amazing, super friendly & genuinely love being around the animals. Everytime I'm out of town, I book her 'vacation' at Woodbine. She is always happy to go, and when I pick her up, she's happy, clean and usually tired from all the fun she's had!! I highly recommend Woodbine!!

Kim Guinsatao

2021-05

We've boarded our dog here at least a few times. And, at the very last minute they were able to take her in again today when other plans fell through. We are very pleased with the staff here and they always take very good care of Ginger.

Lynda Pirtle

2018-05

Great place, my dog was well cared for durning her stay for 9 days. I paid extra for her to have a bath on the day of pick up and she was so soft. They had even sent me video of her playing with other dogs and staff. I've been well pleased how my dog Shawnee was cared for.

Timothy Bueschel

2023-05

Our dogs love this place. They are excited when they see the building. We completely trust Woodbine with our dogs. To is clean and the staff seems to like dogs as well

Eric Plautz

2019-05

Kennel is nicely tucked away from any sort of traffic and is incredibly spacious for big dogs with multiple play areas. The staff is great at working with our 11 month old German Shepherd as he aclimates to the group and he absolutely loves going there.

Lisa T.

2020-05

brought my retriever there and she was pretty much left in the kennel with a concrete floor over the weekend. She developed infections in her elbows from skin breaking down from constant rubbing on the floors. Had a vet bill for exam and medicine. Woodbine did not offer restitution.

Juan Piedra

2023-05

Great care is always taken for our pets. They are always willing to adjust to our drop-off and pickup request. My dogs love it.

Jack Janezic

2017-05

We have used this Kennel for over 10 years.Our dog, a Samoyed, will spend at most 2 seconds "saying goodbye" to us when we drop him off for a stay. He is way to excited to play with the other guests to bother with us.

Schulenburg Realty, Inc.

2020-05

The only place we ever take our dogs. Top notch facility.

Amy Field

2022-05

We bring our dog, Shadow, here every time we board him. He is so excited to go every time. We know he's in good hands.

Javier Alvarez

2024-04

Professional, trustworthy, and kind staff.

Ronlipl Lipinski

2020-05

Very clean place for the dogs very good care for the dogs if anything is wrong or they find something that the dog might have a scratch card or anything they'll notify you right away you can bring your own food and on treats and their care is top-notch