CVS

Buck Shot

2024-04

Just watched my father in law make three trips here for his medication. He got the text that it was filled at 1:00. We stopped in on lunch and were told to come back later that it wasn’t ready yet. So we came back at 4:30 and it apparently STILL wasn’t ready. We were told to come back after 5…..we are here now and guess what…..it STILL ISNT READY! There going to cause the wrong person to lose their life and end up dealing with TRAGIC consequences. I suggest corporate get involved NOW before someone takes matters in their own hands

Brooke Willard

2023-11

Definitely understaffed, sometimes our meds are on backorder, but usually those meds are on backorder MOST places. The staff works extremely hard and keeps up with the demands of an entire town and then some with basically one person running non-stop. It's posted everywhere that the pharmacy is closed for lunch at lunchtime, but the poor pharmacist has to actually breathe at some point! Everyone deserves a lunch break.Sometimes the drive through window is closed because only one staff member is available and they can only keep one register open at a time. Not everyone can go through the drive thru. Not everyone has access to a car. So the inside is open and the window closed. Makes sense right?I'm grateful that the remaining staff hasn't left us high and dry. It would be hard on many to try to get to Danville or Paxton or Watseka. Let's all try to be kind.

Melissa 123

2023-05

With my family we have prescriptions sent to cvs and have had to other pharmacies. Which is a big hassle and it's a delay in treatment. They always say they are out of stock. But they need to have a stock to begin with before they say they are out of it. There was a pharmacist and assistant that was extremely rude to my husband and son. They kept entering the wrong insurance information and kept saying my son didn't have insurance but what it turned out to be is that they kept entering the wrong name of the insurance. It caused my husband to run back and forth to cvs and our house and they still didn't figure it out. The next day a different group of people entered it correctly and was able to process. The 2 employees were arguing with my husband about the insurance was very unprofessional.

T

2023-05

A couple staff members there are exemplary. Most are not. They often refuse to update information causing medication delays, sometimes for life saving medications. Certain staff members will hang up on you if you tell them something isn't correct. District managers are as bad as employees. They change about every year or so. Fun fact, they refused to answer questions about my prescriptions to me. But allowed someone else to call in and just ask for my info with a birthday. The pharmacy tech gave them my doctor info and everything. Without even knowing who they were talking to. They never asked. When I brought this up as a HIPAA violation to district manager A.T. he said he didn't feel like it was. He also said there was no way for me to file a HIPAA complaint with CVS. Only he could do it and it wasn't really necessary. It wasn't until I filed a proper HIPAA violation complaint with the government that he filed the appropriate paperwork with CVS corporate. A.T. has failed to properly respond to most of the other issues. For safety and privacy reasons I can NOT recommend this place.

Jeff Keith

2023-09

If it were possible to give NEGATIVE, "stars" that place is a JOKE! Checked out of the Hospital, was going to fill the RX. locally. I called at first " Closed" out to LUNCH! Called back spoke to a woman. Her statement told VOLUMES!" I was the only one who showed up for work today, I'm doing the best I possibly can!" 09/02/2023 afternoon.

Chicago Sue

2023-10

In recent months of late Summer and Fall of 2023, this CVS pharmacy in Hoopeston has gone completely downhill. The drive up has been closed and there are serious staffing problems because no one wants to work there. Today, after more than 24 hours, a prescription of a medication for a serious condition still is not filled. It’s verging on negligent practice. Maybe the pharmacy just needs to be closed down altogether. I’m transferring my prescriptions to another location. This is nuts!

Jake Neal

2023-08

The refused to give life saving medication to people also are very rude they lie and they will make it so u half to go to the hospital bc they refuse to give the medicine they wouldn’t even take my name they just said we r not serving you Hoopeston cvs needs to be investigated and they are killing people bc they think it’s funny

Adrian Baksh

2023-12

Great Store! Great Staff! The location is convenient and the hours are great!This is my to go store for everything!

Sumer Horton

2021-05

If it weren't for some of the pharmacy staff, this would be a 1 star review. The staff pharmacist doesn't care about the people she services, you are just a number. My son will go without his epilepsy medicine because she is unwilling to help us over a holiday weekend. So I will be on the phone with a pharmacy in a different town first thing Tuesday morning to have ALL our prescriptions transferred. So sad that you can't rely on your local pharmacy to help when you need it.

Clint Pruitt

2021-05

All I have to say is that it is pretty messed up that I am refused service at the pharmacy for no mask while the staff at the front of the building wears theirs around their neck! Ridiculous!!! This was not the first time I have had issues with the pharmacy. When you say that you honor Good RX prices, then it would be wise to keep the current Good RX price in your system.

Stacey Weston

2023-05

Every time I call this Pharmacy usually the same woman answers the phone it is by far rudest customer service I have ever experienced in my entire LIFE! CVS PHARMACY should listen THE WAY THIS WOMAN IS SPEAKING TO PEOPLE ....I'm not sure what this woman's name is but I will find out and I am calling cooperate.... it is utterly disgusting how this woman speaks and treats people!!!!

matt starr

2023-07

Honestly this is the absolute worst pharmacy I have ever been to no standard of care whatsoever will lie about the reason they are unable to fill a necessary medication and then act like they have done nothing wrong I would give 0 stars if it were possible

Alicia L

2021-05

The pharmacy at the Hoopeston CVS is by far the best I have been to! I am not a person who reviews places, but they deserve a huge shout-out! The staff is beyond accommodating and friendly! Thanks for making out of town visit perfect!

Taylor Bishop

2018-05

I had a horrible experence antvthis cvs. The manager of the pharmacy left a pill out of my prescription. Which I found to be odd considering how strict they are supposed to be with narcotics. So I called her to talk about it she refused to let me talk to a supervisor nor tell me when one of them would be available to talk. Upon discussing what needed to be done about the missing pill she became frustrated and put me on hold because "she was done dissusing the topic". I will never use this facility I am extremely disappointed in the behavior that was displayed as it doesn't show the usual cvs standards.

Samantha Prime

2021-05

Absolutely horrible service. A simple phone call as soon as the problem needed taken care of would have been sufficient. Too bad the employees there can't figure out how to take care of the customers. Lesson learned that it's better to drive elsewhere to have prescriptions filled.

Jessica Garmon

2018-05

When shopping inside, they need to improve on their customer Service. Drive through for prescriptions is usually a good experience. The staff is friendly at drive through and they text when prescriptions are ready to refill and when they are ready for pick up.

donna Mills

2023-07

Great store. Can get my medicine quickly and they will send a text when ready

Filly 95

2017-05

Melissa was very rude. Asked me to come back in 10 minutes. When I returned she told me it would be another 10. I told her she just said that. She got very snappy & told me, fine 8 minutes. What a very rude place.

Sidney Schwarz

2022-05

I got my PCR test 3 days ago for travel and still have not received my results. Was not able to pursue my travel plans.

Jeannie Miller

2018-05

The cashier was rude. Whatever happened to service with a smile. Good customer service is most important.

Travis Morrison

2020-05

Went in and asked for Absorbine Junior and the pharmacy staff look at me like I just landed from Mars. Rude staff did nothing to help me.

Dsm 4g63

2021-05

Staff rude and pharmacy doesn’t take blue cross blue shield like it’s some off brand insurance

Leon Anderson

2023-09

FIRE OFFICE MANAGER AND PHARMACIST!! DISGRACE!!!

Andrea Carmichael

2019-05

Friendly home town store where the employees are always willing to help. Also clean and shopible.

nick p

2021-05

Very friendly staff, especially the immunization staff.

Felix Cantu

2016-05

Cause you text me when my prescription is ready.

Donna Eells

2022-05

They are always efficient and friendly

J Long

2022-05

Pharmacy hours need be longer.

Anne Strawser

2023-05

Awesome service

William Quiñones

2022-05

Great service