Dollar General

SNAKE ANGEL

2024-05

I loved it when it first opened. I could run in grab a couple things and go thru the self check out and be paid and out within 2 minutes. Now suddenly all the self checkout lanes are closed. I was told it's bcuz people were complaining they couldn't find any employees. So now you have to wait in line to be rung up. Why can't they have manual AND self checkouts?!? And when I went in today the only employee wasn't even in the store, he was out in his car smoking. Then when he rings me up the stench of cigarettes is absolutely horrid! A brand new store and there are buckets everywhere to catch water dripping from ceiling AC unit. Someone didn't think that through. I have severe sensitivity to cigarette smoke/residue and actually have an epi pen bcuz of it. Please bring the self check outs back. The problem was the "call cashier" button wasn't working to alert the employees that someone needed assistance. Fix that and reopen the self checks outs. Since they closed them I rarely stop in. Before, when I could check myself out, I would be in 4+ times a week.

JoAnn Green

2024-02

First, the cashier is never available. It's like they are trying to force people to use the self-serve lanes. I watched the old guy last night come out and mess around with carts and then lit a cigarette all the while watching the door. My husband was forced to use the self-serve lane because this man was not doinghis job. The other cashier was sitting on the floor sniffing candles!!😡 This was not the first time she's been caught sniffing candles when she should be doing her job! I tried addressing this with management and was told that there were 2 other people working but nowhere to be found when I was left, yet again for the umpteenth time, trying to find a cashier to ring me out! 🤬 I don't know if this is a Dollar General issue trying to force people to use self-serve or if this is a management thing but either way it needs to be addressed asap.

Ryan Harper

2024-03

I have been in this store several times and everyone is absolutely professional and wants to help. Opening a new store is not easy, especially when finding employees is so difficult now. I am impressed by the way I have been treated, keep up the good work.I will also say that when I was in the store with my 13 year daughter there was a woman using profanity and yelling at the manager. This is after she was screeming through the store after beinag at the checkout for less then a minute. I nformed the manager that was unoading a truck with one of her employees and she was assisting the customer within a couple minutes. It seemed as if there was some miscommunication with another employee that thought he was to be on break. The manager handled the situation with respect l, while being professional. The woman continued to berate the manager even after I spoke up and said the profanity was inappropriate in the store especially when my daughter was there. I applaud the managers people skills and ability to "attempt" to calm the angry customer. Remember, we are all human and we all make mistakes, there is no reason to be so angry.

Samantha Jones

2024-03

I absolutely love the staff, they are extremely helpful anytime I need anything. I love the self check out options too. I’m so glad we got the dollar general in town!!! :)

Jeffery gasso

2024-02

Dollar General in Hinckley is a great store to shop at the employees work very hard and bust there butts off to make the store the best like making sure the items are there for when you come into shop, very easy to find your items and the employees are very happy to help with your assistance.

Kara Watson

2024-03

Friendly staff, great atmosphere, everything was easy to find :)

Melsie T

2024-03

So happy DG is here!