Cotton's Ace Hardware of Granite City

michele barunica

2024-05

A Young man named Blake has been a Godsend as for saving me time, energy, and with his knowledge, was able to find what I needed in minutes. He has assisted me twice in the past two weeks and aided in a wonderful experience with public relations and so pleasant and easy to speak with.

Eric Washington

2024-04

Very friendly and helpful staff. I was in the area doing some work, not from Granite City. So it was a relief to see them have the stuff I needed to finish my job and also referred me to another spot for the 1 piece they were out of stock of.

Codi “Bill Codi” Siegel

2021-06

I basically live at Cotton’s Ace. I’m the owner of a public charity and have a business account. Majority of the time I ask for Charlie, a dang fine employee and a savant when it comes to home improvement and repairs. Unfortunately the wait for me is usually 20 min or longer. Last week while I was filling my basket with power tools for the job site I asked for help numerous times to no avail. There was no Charlie on that shift. I watched a crowd of employees gathered near the pro desk and was even hushed by a woman behind the counter. After two hours of wandering aimlessly and asking for help I finally abandoned my cart and left. Don’t be a shoosher, be Charlie.

Matthew Potts

2024-05

Bought a sale item on their ap and when I went to pick up they didn’t have it, at least their app now says it’s unavailable so no one else has this issue

Jay webber

2023-09

False advertising! Plan to pursue turning them into the Consumer Protection Division of the Illinois Attorney General's Office. Drove out of my way to buy a vacuum bagger they sad was in stock for $54. They would not sell it to me when I got there. The bagger is pictured as well as the manager who refused.

Deborah Mehl

2024-04

It is pleasant inside they are helpful. I enjoy my experience there.

Richard Hino

2024-05

I rented a rubbed Doctor and it broke in the process of using.It took her back to the store and they will not refund me never going back I Mr cotton.You know who I am

Sully Sullivan

2024-01

I was looking for a trash can lid to cover my birdfeeders..they just gave me one. Merry Christmas Cottons..thankyou. Sully

Mike Wayne

2024-01

Super friendly staff, but not always fully stocked - meaning it’s a good place to start a search for tools or housewares, but it’s 50/50 you find what you’re looking for

Lisa Cochran

2024-01

Love this store. If you can't find what you need, just ask Bruce.

Schelley L

2024-02

Nice friendly staff . Clean establishment .some prices are very reasonable.

Lisa Gutterman

2023-06

One star because of one manager. Corporate seriously needs to send in a secret shopper and have an interaction with Miss manager. This woman has no experience working with customers, she is rude and her projection of negativity is atrocious. I have heard her now on three separate occasions treat customers like everyone is below her and it's her way or the highway ams today she did it to me. This is the third bad incident I've had with Miss Manager where she has handled a situation incredibly poorly. I'm not sure who put a woman like this in this position but she is unfit for it. It is a shame to give a negative review to another business in the area but when you're spending the money that I do in a store like this and get treated as terrible as I did today you have to say something. I have 32 employees. I would never speak to an employee the way this woman speaks to her crew nor would I treat customers like dirt the way this manager treats people. Something needs to be done, corporate seriously needs to reevaluate who they have representing their store.

Crystal Brown

2022-06

Clean, bright, organized store. We were greeted by 3 different employees upon walking in today, even if the were busy with others. We have an easy time finding what we need and for a good price. Plus, they send us coupons regularly, which we appreciate. It sure beats having to leave town to go to a "big box" hardware store that is incredibly hard to find things in and even harder to get help in. The friendly staff at Ace never let us wander too long lost and searching.

Joe Aldridge

2023-06

GO TO WALMART!! Ripped off for a carpet cleaner rental. I rented a carpet cleaner here and didn't get a chance to use it till 3 hours before the end of contract. When I got to it the pump was not pushing fluid. I checked all the fittings and tried the hand tool attachment but nothing worked. I called the store and voiced my problem over the phone. The associate tells me to come and get another machine for free and I'll have another day to clean. When I show up the manager tells me I would owe her for another day to get a rental.... She refused to help further and I left the machine. Do not rent here. Defective machines that are not updated.

Dàvid Miller

2024-04

I'm there approximately every month finding things that I need for the house

Thomas Van Berkel

2024-05

Couldn't get lawnmower parts very limited selection.

Kristin Welch

2023-06

I rented a carpet cleanr. It didn't work. They said because it was only a couple hrs before I was supposed to have it back that I'd have to pay for another day. I they wouldn't give me my money back. It doesn't matter when I found out it didn't work. It didn't work so I paid for nothing

Shirley Howard

2021-06

I am at the store often have a membership of their rewards program. I always get coupons in the mail. They have a lot to shop from and a great return policy. And they have friendly customer service as well. They also offer delivery to the local area. There is always always someone in there to help you find anything you may need.You will enjoy the convenience of having a good store in our local area again. No need to go to any surrounding town they can accommodate even lumber.

Dannie Creek

2021-06

A great selection of goods, and just like every place with lumber, I had to hunt to find good usable 2 x 4's (the cheap ones). But, other lumber was great quality (2 x 8 & dowels). Always friendly & helpful staff. Every time I've been. Wider selection than I initially thought.

Michelle Marshall

2022-06

I went here not knowing the name of the piece I needed or the name of the manufacturer. I go to the plumbing department got what I thought looked similar took it to one of their employees and he was honest he said I have no idea. He said but this guy will and the man walked over and he knew the manufacturer just by looking at the middle of my shower knob and assured me that I had picked the exact piece I needed. Came home and reassembled my shower no more leaks

Lance Russell

2022-06

I called this store because they had a part for my furnace that needed replacing. Upon confirming that they had it they were closing in 15 mins. I live 30 mins away. I asked if someone could stay behind, or if I could buy it over the phone and leave it somewhere so I could pick it up. Instead the manager gave me a cold hard calous "no, we're leaving". He offered 5 mins, again I said I live 30 mins away the earliest I could get there was 15 mins after the hour. No can do. Instead of helping me theyd rather have me and my young children suffer the coldest winter weather to date this year? We have been without heat all day, and you're cool with just letting that continue on through the night until tomorrow when you open? Wow. The lack human sympathy is disgusting.

Scott Hoover

2024-01

It just a home town hardware store. You can get what you need .

Cindy Woods

2022-06

Diane and Mathew were extremely helpful, went above and beyond to get my cars auto start fob reprogrammed. I cannot say enough about the excellent service!

jeffrey white

2024-03

Good selectionDecent pricing

Errean Thumm

2023-06

The staff is extremely helpful as well as quite knowledgeable. The store was neat and organized. They have a great variety of items.

Vickie l Woolford

2023-06

They were very nice, and went above and beyond to help me. Unlike home depot, they point to help, that means no help.Everyone at Cotton's Ace Hardware, was very nice, they all tried to help me.

Ron Bristow

2024-04

you probly can find anything you need there

Ashley Fortune

2023-06

Staff was great even when we came right before close, they still helped us

Torn Nope

2020-06

I have been there a handful of times since their opening. I have been welcomed & helped on every occasion. They have been really friendly & very helpful. I don't generally boast about a business like this. If you are unsure of something this is the place to go.

Antonio Sifuentes

2023-06

i absolutely love this store there’s nothing butgood honest hardworking friendly workers andif they don’t have it they will help youfind it i highly recommend cottons