Mark Carlson - State Farm Insurance Agent

William McCarty

2023-08

1. Car rates went up. No tickets, no accidents, but premiums still went up! 2. Went in last Thursday to pay the car insurance, no one was at the front desk. I put the check with the envelope that was sent with the invoice in their long red box that says payments here. Guess what? No sign of the payment. They think the mail carrier picked it up by mistake. There was NO stamp or return address on the envelope. Because I have done this for many years. Had to write a new check for insurance. I received a call from Mark, he said he will change the way payments are deposited up front. (Good idea). Like everything else, prices are going up. Glad he called trying to make it right. THANKS!

Jennifer Groce

2022-05

Mark and his team are fabulous. Gabriella Rodriguez did a great job helping our daughter with her first housing insurance needs and she helped her save money on her auto insurance. She was kind, thorough, and very attentive to a quick deadline. Mark handles our building/organization insurance needs. He is very professional and informative. He checks in with us regularly and is a great guy all around. The team is very present in the community as well and gives back generously with service and support. We highly recommend Mark Carlson State Farm!

Amy Williams

2023-11

Worked with Mark Carlson State Farm in Genoa, Illinois to assist a mutual customer and could not be more impressed with this agency. Amy Williams State Farm Team in Apex, NC thanks you for the excellent care you take in assisting our insureds..

Jessica Evertsen

2022-05

Mark is always very quick to get back to me, even after hours when I’m having a problem or even just a question. Shelby is so helpful! I can email her what I need insured and within the hour I usually have a quote! Plus she’s sweet as can be! We’ve used this office for our insurance needs for 3 years now and never once had a problem!

Kathy Farley

2022-05

When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found Mark’s information and gave him a call. I’d been in Genoa to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we’re still doing business together 5 yrs later.Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I’m out in left field.His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriela, I know I’m going to get my needs taken care of quickly. Gabriela stays on top of our houses/auto accounts and reminds me when I need to re-access or make changes. When she calls, it’s not just business, it’s hearing from a friend! Thank You All So Much…You Are Appreciated!

Rene VanDerHeyden

2023-07

Mark Carlson is my home and auto insurance agent and has been for years. His staff, especially Shelby and Gabriella have always been responsive, helpful and most importantly, kind.

Misty Odom

2023-05

5 Stars for 5 years, Happy Anniversary Mark! Mark and his staff are always very helpful and go above and beyond what I would ever expect! My girls and I are in good hands having everything protected that matters and I love seeing how involved they are in our community! The are just as friendly in the office as they are in public and I am lucky to have them on my side!Sincerely,One Loyal Customer!

brian

2022-05

Shelby has been so helpful over the years we have been customers of State Farm. She explains things in a easily understandable manner and I feel has always looked out for our families best interests. She is knowledgeable, reliable and demonstrates integrity. We consider her a friend.Since Gabriela has joined the team, we have found her to be of the same character and knowledge. We are so grateful for the ladies there!

Barb Cox

2022-05

Our experience with Shelby Long has been nothing short of outstanding. Shelby is always friendly, professional and extremely knowledgeable. We are amazed at how quickly she resolves any issues we might have. Everyone is great at the office, but Shelby is definitely our “Go To” person.

Kelly Badenoch

2022-05

Was looking for a new insurance. My current seemed that it was quite high. I had a very good driving record as did my son. We had just decided to start looking around. My son had decided to give a local insurance agent a call. His assistant Shelby was the one we met with. She was very professional and kind. We decided to stay with a local agency and we are glad on our decision . Our rates are very good, much cheaper than what we were paying. I give Shelby a very high review for all of her help.

Jennifer Carroll

2022-05

Everyone here is very helpful and kind, but I must say that Shelby, who has helped me countless times through the years, is exceptional. Working with her, it feels like you have a friend in the office who always immediately puts your needs to the front of the line. Even though I live an hour away and there are many other State Farm agencies much closer to me, she is the main reason that I have stayed with them all of this time. Thank you, Shelby, for all that you do!

Drake Hartzell

2022-05

Shelby has been awesome to work with. She is so helpful in explaining exactly what is going on and why and is always pleasant to talk to! I haven't had any issues out of the team and they are always happy to answer any questions

Kevin Watry

2019-05

We just switched to State Farm and Mark made this transition an absolute pleasure! My old company raised my prices beyond reason, and after a short conversation with Mark I knew he was going to help us get what we need.We sat with Mark to figure out which home, auto and life insurance policies were best for our family, and Mark did not fail! He focused on what made sense to our budget, and make great recommendations! His knowledge on all subjects made an otherwise daunting task so easy.We are looking forward to a great relationship, and many years of knowing we are protected with State Farm, and being helped by a wonderful guy!

Kathi Buffington

2022-05

I like having my agents office local with individuals I have known for years and trust. Shelby is and continues to the best! She is friendly, knowledgeable and competent in assisting me with all my insurance needs. State Farm is lucky to have her and Mark Carlson is lucky to have her in his office.

Bogdan Synowiec

2022-05

I'm really bad about keeping up but Mark is an awesome agent. He always looks out for discounts and changes that will be beneficialShelby must have called or texted or emailed me 12 times in the past couple of years and has helped me immensely through the changes I was going through!

Rachel Novak

2022-05

Gabriella Rodriguez did a great job assisting us with our auto/home insurance. After using the same insurance company for 20+ years, she made sure it was an easy transition. We highly recommend State Farm, Genoa.

Carly Lundgren

2022-05

If anyone is looking for a new insurance agent call SHELBY LONG at the Genoa State Farm! She is so friendly and extremely prompt in response. She went above and beyond in assisting me with an issue I was having that I didn’t know how to fix. I will never use another agent!! Thank you Shelby!!

James

2023-05

Worst experience with an insurance agency I’ve ever had. Mark did not properly insure our property. When we filed a claim it was denied because we were not issued a separate policy for a building on our property. After a heated conversation with Mark, he admitted that if the policy was properly written when he came to our house it would’ve been covered. When given the chance to remedy the situation he did nothing. He replied “I’m sorry” and I’m out $50,000 for a building that should have been covered by the insurance agent I hired to insure my home and property.I spoke with a FEMA agent at length, I was informed by FEMA that the State Farm agent that I hired was responsible for setting up the policy. I don't know what there is to discuss?You have all my contact info, you won't reach out to me, I have to contact "your office"???? (which I did several times but Mark was never available) Who am I supposed to contact at your office, you didn't leave a name or contact info.This is the customer service I've come to expect from State Farm, especially this office.State Farm is sued by its own clients more than any other insurance agency out there. Not a good neighbor!

Jake Atkinson

2022-05

My insurance has always been with State Farm, and Shelby has always gone above and beyond to help me choose which option will work best for me. Both Shelby and Gabriela have also done very well in explaining anything in my policies that I didn't understand.

Erik Hall

2023-05

Great outfit to work with. His team makes sure to take care of the customer first. They are great making you feel welcomed and works hard to save money!! Thanks 🙏 Mark

Carinna Siksna

2023-05

Shelby is awesome to work with. She helped coordinate out of state moves with insurance changes, answers questions, and is timely. She is always professional and kind.

Elizabeth Moore

2022-05

We LOVE Shelby! She has been nothing but helpful for the almost 8 years I have been with State Farm! If you need something fixed or completed Shelby will get it done!!

Brian Drab

2020-05

Five stars understates the quality of service, knowledge of insurance products, and personal attention Mark and his team provide. Mark put a ton of thought into developing the right set of insurance policies for me so that I could sleep well at night. He's just a great guy that I enjoy working with. He really cares about his clients. And he saved me about 40% on my homeowners insurance!

Rachel Blocker

2022-05

Shelby is WONDERFUL and the main reason I stay with Statefarm. She's kind, helpful and always quick to return calls!! Been over 15 years and still there. Thank u Shelby!!

Amy Conner

2022-05

I have had State farm for at least 10 years. When I call in, my "go to girl" is Shelby L. Never had an issue with a making a payment, claims or even using as a bonding company for my company Notary. Explains to where I understand & very organized.

Mandy Lynn

2022-05

Love working with Shelby at State Farm! Whether it be for auto, home, life or business every time I need any insurance help she's always there and ready to assist with it all. She makes insurance a pleasure instead of a pain or hassle.

Naomi Fredericks

2022-05

Shelby is always helpful with any questions I might have. She is always right there with an answer. You will always feel welcomed in the office, and always greeted with a smile.

jeff Brandes

2021-05

Great people, really excellent personal service. Have been with State Farm since 1977 and it is the ladies like these that will always make sure I feel important and understood. Thank you girls for all that you've done, you are without a doubt among the very best State Farm has to offer.

Gabriela Rodriguez

2021-05

The convenience of having your insurance agent nearby and available to talk to you about your personal needs is just one of the many benefits of having Mark and his staff here in Genoa. #1 it's a great career for a gal like me! LOL, close to walk to and #2 have you seen our auto rates lately? We are killing the competition! So come see how we can add value to your insurance coverage and save you big time on your insurance premiums! Open 9-5 Monday-Friday, Saturdays by appointment.

Suzanne Rivers

2021-05

5 star rating for Mark and his team! Mark is always professional, courteous and responds in a timely manner. He will always take the time to thoroughly respond to any questions or concerns. I trust Mark and am glad to have him as my agent.