4.2 (34)
1885 S Randall Rd, Geneva, IL 60134
(630) 232-2494
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Heather Sutcliffe
2024-01
We have taken our dog to this place and other locations close by multiple times without issue. Today, we took our dog and holly and another employee with short white hair was super unprofessional. They refused service because our dog barked once. They said it’s their busiest day of the year and they can’t service our dog if it is going to cause stress. They clearly don’t know how to handle dogs. They didn’t even give him a shot. No other groomer has had an issue with him. They clearly just wanted to make their schedule less hectic. Now I can’t get my dog groomed anywhere because it’s so last minute. Super unprofessional and a waste of our time. They shouldn’t be working at a dog grooming place if they can’t handle dogs. Especially a dog no one else has had an issue with. Our dog is 10 years old and gets groomed about 6 times a year every year and we have never had an issue until these two ladies.
Robin Monroy
2024-02
Alyssa was great. She gave instructions on how we could better our dog's brushing at home. She gave him a really great haircut!!!
Katie Collins
2024-01
Holly is amazing! We will only use her as a groomer. She changed stores and we followed.
YOLANDA BRZYCKI
2023-09
cashier did not understand that this was my free service. He did not understand how to access the free coupon, I just paid after 20 minutes to get out of the store. I have the benefit BUT CAN"T ACCESS IT<<<< I think I am going to cancel thisNeed to hire a cashier that is familiar with perk program
Robin mathieu
2023-09
Love the grooming staff at Petco. Always give my older dog breaks and pay attention to her special needs. Thanks so much!!
Ron Lee
2021-05
My kitty cat is a tad overweight and either can’t or just won’t clean her back side very well. I trust her vet and was very nervous to take her somewhere else, but the vet is just too pricey for an every two month visit to get her shaved up. So I took a chance and called Petco. They got her in within the hour and Michael was so sweet to my fur baby and I could not be happier and more relieved. I will definitely be returning.
Donetta Mcgrath
2020-05
Stacy was so nice and great with our puppy Jet! I had told her that this was his first time here at Petco, but had been groomed only twice before. The other groomer had mentioned that he didn't like the grooming process and told her I hope he does OK. When I picked Jet up Stacy said she had no problems. I was not surprised, simply because of Stacy's positive attitude Jet most likely picked up on that! Jet will be back and I will be asking for Stacy!
Margo McCollister
2022-05
I dropped my dogs off for an appointment at 12pm. They weren't complete until 3:30pm. I have never heard of two medium dogs taking 3 1/2 hours. One didn't even get a haircut. This stressed my dog out and he bit the groomer - Leonard has never bitten anyone before. Maybe you guys shouldn't double or triple book your clients. A dog should never be kept in an unfamiliar area like that unless they are used to it.
Marcia Jackson
2020-05
We have been going to Denice the groomer at Petco for a while now. She is very good with our Teddy and communicates clearly and does exactly what she says. Teddy, our dog, responds well to her and she seems to be very caring and patient with him.
Trina Hunt
2023-08
My lab is a nervous handful but Alyssa is great with him!
Laura McConkey
2021-05
Denise takes such good care of Fiona. It is clear that she cares about her and Fiona is comfortable. She always does a thorough job and keeps Fiona looking beautiful!
Christopher Ciccone
2023-05
We tried this place out, but they went 1 for 3. The first cut was decent, but then the service tanked on the 2nd and 3rd cut.
Bhavini Patel
2023-08
The service was not as it a has been in the past probably bc i it was nit the same groomer..
Stacy Anderson
2020-05
The customer service was outstanding! I felt that the groomer took exceptional care of my puppy who was fearful of nail trimming.
Jake Arcivar
2022-05
Extremely unprofessional and slow, lady at the front desk was very rude. They have policies they don’t tell you about unless they want to charge more after or you’re already and have wasted your time. Don’t trust this place they lie.
Brittany Morris
2021-05
I've been coming here for about a year now and every single time has been great. Everyone is so friendly and they do an amazing job!
Bryan Mitchell
2019-05
Always thrilled with all of the groomers there, Genesis has a nack for getting our dogs nails short, even with my little one who is a bit nervous
Frances Donovan
2021-05
Michael is very nice to my dog and grooms him well.
Grace Blomquist
2021-05
Michael is awesome! We are very happy with him.
bob davidson
2021-05
dog looks great.happy dog.fair price nice staff
Cindi Clark
2021-05
They always take great care of Chloe.
Thea s
2022-05
Michael is the best. I have a cat.
brigette Smith
2020-05
Michael is amazing with Dottie.
Garry Johnson
2020-05
The dogs looked great and happy.
Tony Mann
2021-05
Good cut. Friendly staff.
Dan Batka
2022-05
Friendly and helpful staff
Sheri M
2021-05
happy with personalized service
Frederick Case
2021-05
Great staff
Dianet Martinez
2023-12
Excellent service, super satisfied with how they treated my dog and the good treatment they give him, I recommend them 100%
Monday | 8 AM-6 PM |
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Tuesday | 8 AM-4 PM |
Wednesday | 8 AM-4 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | 8 AM-6 PM |
Sunday | 9 AM-6 PM |
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