Tri-States Water

Marlena Lee

2023-08

I had Tri State put in an in ground pool. Its amazing. They listen to what I wanted to every detail. They answered all my little to big questions. Even when I would ask many times. Kirk was amazing to work with. I highly recommend them.

Michelle O'Brien

2022-05

5+ Star service always! We bought an above ground pool from Tri-States eleven years ago. We are still using our original liner and have loved every minute of owning a pool. Tri-States taught me how to take care of the pool and their employees are always willing to help when I have a question. I live in Canton, but will always depend on Tri-States for my pool needs. They are fast, reliable and cost effective. You will NOT be disappointed.

Kate Smallwood

2023-06

The entire staff at Tri-state has been so awesome to my family and I since we moved into our house. We bought a house with an inground pool, and they have done a fantastic job helping us out with maintenance, opening, and closing. Couldn't ask for a better crew to help us!!!!

Roy Collins

2023-05

I’ve had the good fortune to work with Vince Neil and Vanilla Ice but the biggest rock stars I’ve dealt with are Chris and CJ. Their knowledge and customer service were second to none. They were able to solve a problem that others in the business couldn’t. The Galesburg area is lucky to have such a competent team of experts and clear leaders in the pool industry.

Mark Lamers

2023-07

They are the best. Nancy is wonderful to work with on my pool needs. You will be glad you used them for any of your pool and water needs.

Justin Harlan

2023-05

I have purchased a pool and hot tub from tri-state. The employees inside are very knowledgeable, willing to help, and very friendly. CJ has helped me multiple times with his pool and spa knowledge as well as repairs. Couldn't ask for a better group. Keep up the great work guys!

Paula DeJaynes

2022-05

Excellent customer service. The staff there is very helpful and friendly. I've only been using them for about a year now and happy to give them my business. Extremely helpful and knowledgeable. They always write down the steps we need to do to care for our pool. I normally deal with Diana which is just the nicest person. I give them five stars for their service for sure.

Diana Osterhagen

2023-06

After working with them for 11 years I am now a customer. Best people, most knowledgeable and highly qualified for all your pool and spa needs.

Patti Cook

2023-10

We bought a Bella Spa from Tri-States Water and LOVE it! They were very helpful and easy to deal with!! Thanks!

Mindy Arlt

2020-05

We bought a hot tub June 2018 and we had the best experience with them. So very helpful and if you ever have a question they will do there best to help you and if they don’t they will find out for you. We where having a issue with our hot tub and they where out right away and we live 45 minutes away from them. I would absolutely recommend them so friendly so reasonable on there price and top notch company. I’m so happy I happen to find this gem.

Kelly Worrell

2020-05

We have been shopping and using the service department for 20 years. The staff is always professional and eager to help. We've bought pools and hot tubs from them as well as had water delivered. We highly recommend them for all your water, pool and hot tub needs. We've never been there when they were "out" of a product! Keep up the great work!

Becky Heyerdahl

2020-05

Extremely happy with the service we received from Tri-States Water! Kirk is extremely knowledgeable and was very attentive, assisting us and treating us like family. I highly recommend this company for any pool/spa installs, and service questions. Thanks for making OUR problem, feel like YOUR number one concern! Will definitely be back!

Heather Sanders

2021-05

Nancy and all are so very helpful and knowledgeable. My pool has never been so clear and maintainable as it has been these last 3 years with them. Mart is an unbelievable wealth of knowledge and talks you through what is going on until you understand or have no more questions. They are always here whenever I need them. And they don’t try and up sell or over sell products. There is not much more to say but to say thank you!

Polly Brecht

2023-05

I have had tri- state water for almost 9 months and still have orange water, sulphur smell, and extremely high metals in my water. I am extremely disappointed with the attitude of the manager, arguing that there is nothing wrong. The last straw was seeing that a new chlorine tank has imploded on itself, with water and chlorine all over the place. He claims it is not their responsibility.. ??

Mindy Harn

2023-05

We love Tri-States Water. We use them for all our pool needs. They go above and beyond to help us each and every time. Every staff member we have ever worked with has been extremely friendly, and they even greet me by name when I walk in. Incredible service!!

Anthony Grimes

2023-05

Worst place ever i DO NOT RECOMMENDED THIS PLACE TO ANYONE the lady on the phone give me a big attitude i was told 12-2 they would be at my house and then when i called they said they dont "give times" and that they can come when ever they want through out the day.. super unprofessional on the phone side the cleaners might be good but i wouldnt know as the attitude i got from the lady made me just cancel and go to a different pool place

Danielle Waller

2020-05

Great company to work with. I highly recommended them! Everyone was very friendly and helpful. I don’t know a whole lot about pools and maintaining them. The staff was all knowledgeable and helped me answer all my questions. I shopped around quit a bit and prices the prices are unbeatable.

Sue Peterson

2022-05

I wouldn't go anywhere else for your pool needs. They have everything and are very knowledgeable. We have been going there for our pool supplies for a long time and they have always met our needs. They test out water and tell us everything we need to do to make the water safe for swimmers and the life of our pool. Great people!!!!!

Amber Beaty

2020-05

Such a great company!! They were so kind, helpful, and personable. Getting a pool and hot tub can be an overwhelming experience with all the maintenance and upkeep but tri state pool has made it easy and worry free. We will always choose tri state pool!!

Dawn Beck

2020-05

We've been working with Tri-States for almost 3 years now and the service they give is indescribable. They have the patience to deal with new pool owners like us. The delivery to Macomb is awesome and saves us from going to Galesburg. We look forward to working with them for many more years to come.

Julie Klapp

2020-05

I highly recommend Tri-States Water. A truly reliable company! Everyone that works there is friendly and knowledgeable. They have been opening and closing our pool for 5 years now and we have had nothing but great experiences. Every Team Member goes out of their way to help you or resolve your problem in a timely manner and with a friendly smile!

Adaline Marlow

2020-05

These people are awesome. They've given us more answers on what to do and help us on our hot tub then what Great Escape did and their the ones that sold us our hot tub. Sorry u lost our business now cause we found a better place with a friendly smile and more knowledgeable.

Dan Dwyer

2020-05

I've worked with Kirk for over 15 years. The kicker is that I don't have a pool or a spa; I just sometimes need chemicals for home construction et al. When I first called Kirk I explained that not only do I not have a pool or hot tub, that I probably never would. It never mattered at all. Kirk spent a lot of time understanding what my problem was and worked with me to make sure I got what I needed many times over the years and always at a decent price. He knows I'll always be a low value customer and it doesn't matter at all. There are great people out there and Kirk is definitely one of them

Angie Vandaele

2020-05

Tri states water employees are very courteous, answers all questions fast, and explains everything. If they don't have the answer the owner gets right back to you. It was an amazing experience. We cannot wait to have our new pool installed. THANK YOU TriStaes for being over the TOP! HIGHLY RECOMMEND TRISATES TO EVERYONE!

Mark Holmes

2021-05

Tri-States installed a new water softener for us a few months ago but had to come back later to get the old one.The day was humid and hot, 88 degrees. The old softener was very heavy and full of salt and water. Two very nice gentlemen from Tri-States emptied the old softener, dragged the inside piece of the softener out of our basement (which involved crawling under our deck with the inside piece on a handtruck) and then carried the equally heavy softener up the basement stairs and out through the front door. They also tested our water. Employees were very courteous and neat and concerned about wood floors, etc. And they were very nice to our old dog. We are very satisfied with the service and will recommend them.

Rebecca Erickson

2020-05

Our family was looking for eco-friendly options to cut back on water bottle waste. We purchased a water system and the service is excellent! In the near future, we plan on adding a hot tub, we will be customers for life!

Misha Dockins

2020-05

From looking to purchasing, Tri-State was beyond helpful and knowledgeable making the process a breeze!! Go to for all our pool and spa needs. Very professional staff. Thank you!

Pam Dunbar

2020-05

Great place to buy a pool. My mom bought one in 1998 and it was still up and running when she passed in 2015. Wonderfu people..Helpful with all your question and treat you like family. Even if you think it's a dumb qyestion they don't and will answer it. Stop by and see this great group of people. You will not regret it.

Kris McGill

2019-05

Since my husband died ~ I became the"pool girl" with very limited knowledge~ During the last six and half yrs Tri States staff have consistently walked me through whatever my pool issues may be!!!Tri States by far knocks it out of the park ever time!!!!Pool or Spa's ~ they deliver exceptional customer service !!!

Chris Harding

2021-05

Always knowledge and competent. Great group of people to work with. Jack always has a friendly hello and asks how you're doing. His smile always makes me smile.