Freeburg Ace Hardware

4.2 (77)

401 Marketplace Dr, Freeburg, IL 62243
(618) 539-2233
acehardware.com

Claimed
Hardware store
Home improvement store
Paint store
Tool store
Hardware store stocking household tools, garden supplies, home decor & more.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Adam Schwind

2023-07

I've been going here for about 2 years now for odds and ends.Lost a star because they give confusing coupons. Buy 100 to get 20? Sounds good until your $3 off of 100, so they send you to buy something else to get the discount, just to discover it doesn't qualify. They probably should be more helpful and specific so customers don't waste time. When I wanted to check out, a different cashier made me believe I only had $16 that qualified. She just looked at me like I was S.O.L. On another note, one of them actually sent my wife home because they can't "scan more than one thing at a time from your phone." These were virtual gift cards and one coupon. This person sent my wife home frustrated and to the point of tears because she worked hard on her money saving apps and the cashier wouldn't even try. I went in, got the MOD involved, and she actually scanned them. They WORKED, with no special managerial codes required. I wouldn't even call that helpful. It's just doing your job.Lost another star because the quality of advice ranges wildly from one person to another. One will try to help me solve a problem, the next will not even help you think it through. One worker told me primer was not necessary on straight drywall. I understand your paint has primer in it. It's also $40 -$83 per gallon. Primer is generally much cheaper! Please help and make your customers know their options! There are several honest people who will straight tell you that they have no idea. SEVERAL. I wish they could be somewhat helpful and get someone who could help.Lost the third star because they didn't have what I needed several times. I've asked them to save my paint in their computer but they said they only do that for the school in town. I needed a cartridge for a shower, but they didn't have it. Needed a connector piece for an HVAC duct they sold, but nope. I needed another gallon of paint that came from their store, but they told me they didn't sell it. I argued that ACE was written across the label. They looked at it closer and looked at me like I'm supposed to know what the base was, and that it was written across the bottom the whole time. I don't speak paint or understand bases or the tinting process. Please don't imply customer stupidity. Knowing your stuff is YOUR job. They also said they would call me when they got paint mixed. After 1 day, I called and they told me Thursday. Thursday comes and nearly ends before I called for a status update again. It's been done, and I can come by and get it. It would have been more helpful to call me when it was done!On the whole, they've saved me a few trips to Lowe's. There are several people there who are glad to see you and look for ways to make sure you are helped and give excellent service. But they aren't always there, which means every visit is a roll of the dice. Maybe put it into your training manual how to be helpful so your tag line has some merit all the time.

Greg Castelli

2023-06

Great home town hardware store that takes care of there customers. Thank you for all the help getting my Stihl weed trimmer fixed.

Sandra Kaye

2024-05

Very helpful staff.

Nancy Hurta

2019-05

Went in for a snow brush a few nights ago. They were still in boxes in the back but the employee went to the back and brought out all my options. She couldn't have been nicer and more helpful. I will definitely return!

James alt

2020-05

Went in with a plumbing problem today. Received above and beyond help. Great people that are knowledgeable about a lot of different things. Prices are good, especially on hot water heaters.

Andrea Blackmer

2023-05

My son just had to have a yeti 64 oz bottle I sat in the car and waited for him to come up then we went in together because it was just about closing time so I really didn't get a good chance to look around

Thomas Williams

2023-05

Guy on phone said they could laser cut keys even gave a price. When I got there was told they could only cut key if ordered through their program 🤬

The_Shocker_ 12

2021-05

Great local store! Employees eager to assist. Name brand items in stock. Prices comparable to Belleville and Fairview Heights, so why drive there?

brian archer

2018-05

Just terrible. Employees are clueless. Was told we don't have that. Would of been helpful to been looking in the right aisle . Would love to support a local business but clueless employees and super high prices means I will be skipping going here anymore

Ron Hamilton

2021-05

Great store with friendly staff. Very helpful and showed me several options and explained the differences. I'll be going back again and again.

Dave Owen

2023-11

Awesome 👍 service and Friendly people

Joel Gherardini

2018-05

I've tried using my local Ace multiple times now and each time I'm left frustrated and upset st wasting my time and gas. It really sea thst u less you want to cut your grass or buy junk Do not waste your time with this store. The Ace in downtown Belleville is less than half this size and has never lete down. Make the trip because I will from now on.

Richard Malawy

2020-05

The staff are knowledgeable with inventory of the store. Needed some plumbing parts for the kitchen sink. They had everything I needed. Check them out.

Brian Manning

2022-05

Decent small town hardware store. A little light on some stock though. Prices are a little higher than Lowes and Home Depot.

peggy r

2023-05

Always have what I need and the girl in nuts and bolts was so helpful

Steve Wilke

2020-05

Great little hardware store. They seem to always have what I need and staff is always very helpful. I am happy to have a hardware store in Freeburg nearby!

Steve Ritter II

2023-05

Fella helped me find TV wall-mount parts. Helpful and friendly.

helen hewlett

2023-05

The staff is always so helpful and friendly.

Robert Prokopf

2023-05

Extremely friendly and courteous staff. Customer service is outstanding!!

David Smith

2022-05

On off the best stocked hardware stores I've ever been in very polite store personal.

Frank Schmittling

2018-05

Went twice this week two people told me they didn't have what i neededAfter searching i found the things. Price was double than big box stores.

Dora Becker

2019-05

Great store to shop in as our community need a store like this . Good products.

Michael mayfield (Mayfield Creations)

2021-05

Hey let’s confront the black customer as soon as he walks in then tell him that the item he’s looking for isn’t in stock without looking then escort him to the exit

Peter Francis

2020-05

Good hardware store. Great selection of products, had exactly what I needed.

Mama Jenn

2021-05

Clean, easy to find merchandise, great customer service.

Larry Haines Jr

2020-05

Just great, if you need an axe or new grill!...

Joshua Lauf

2017-05

Always very helpful and caring employees working

Sherry Heiligenstein

2018-05

Slow to check out. Two ace guys didn't bother to open the other check-out booth.

Tom Hottenrott

2023-06

They have a lot of hardware but prices are a little high. And they need help

Bonnie Kolb

2020-05

Very good customer service!!

Opening Hours

Monday 8 AM-6 PM
Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday 8 AM-6 PM
Saturday 8 AM-5 PM
Sunday 10 AM-4 PM

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