Walgreens

3.9 (50)

9595 Grand Ave, Franklin Park, IL 60131
(847) 455-6876
walgreens.com

Claimed
Drug store
Beauty supply store
Convenience store
Cosmetics store
Greeting card shop
Perfume store
Stationery store
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Diana V

2024-03

Nick was very pleasant even though I was talking on my phone when he first helped me (I feel it's rude to be on the phone while being rang up by the cashier). He then helped me add money to my card and was patient while waiting for me to pull up the information needed. Just a super friendly and nice gentleman. Thank you Nick!

LG93

2024-04

This is the first time this happens to me. I called to try to refill my medication and the spanish speaking pharmacy technician was so rude and hung up on me. I called again and the same spanish speaking girl had a nasty attitude problem. Should get fired if she doesn't like her job. Unbelievable they have people working like that at a pharmacy.

Shania Tala

2022-05

I always have pleasant experiences at this Walgreens and Nayelie from the beauty department is literally such a gift! She is so so sweet whenever I come in and extremely helpful picking out products always helpful and seriously always in positive mood! I think she's a awesome employee and she remembers past conversations we've had which shows she really cares! Amazing! ♡ Thank you so much again! Can't wait to try out products she's helped me find!

Sarah F

2022-05

This location is ok. The store itself is fine, but some of the employees aren’t great. I wanted to load money onto my prepaid card, and I didn’t bring my whole wallet. I just had the card and the cash I wanted to add. The cashier wouldn’t let me add anything without ID which is weird because that’s not required when you’re just loading money, and I’ve loaded money on it hundreds of times and have never been asked for ID. I can understand if you were trying to get money off of it, but needing ID to LOAD the money on the card?? It doesn’t make sense. The manager wasn’t helpful either so I had to go to a different Walgreens and they did it right away with no issues. I read through the terms/conditions when I got home and it didn’t say anything about needing ID to load cash onto the card. Hopefully their customer service skills get better because it isn’t a bad store overall.

littleblackdress 8/23

2023-05

Pharmacy staff needs to have better attitude. I understand working as a tech can be frustrating but no excuse for the amount of attitude I received. They need to work on their behavior and professionalism.

Lea Royster

2021-05

I had my debit card charged 7 times for a transaction by accident due to them updating their card reader. No one fault, but the manager and staff was on it. The manager called me on a regular for an update. Took about a week to refund the money. I even got a $25 credit on my awards card for the inconvenience. I love this store and the staff.

Greg Krawiec

2024-01

Pretty clean. Good service!

Amelia Grynia

2021-05

Staff was super rude accused me and my friends for stealing. Followed us the whole time when we where trying to just buy some drinks and food. Then when we left the store a staff worker said we stole makeup when we did not steal anything.

Mariela Lopez

2021-05

This rating is only for the pharmacy part of this store.The staff in the pharmacy are so rude. They do not let you ask a question or finish your statement when you are talking. They are not willing to help at all. They make you go around and around the store just so that they can call you and tell you they can’t figure it out to call and handle the situation on your own. I will be switch all my pharmacy needs to another location or completely different store. To top it all off the wait time is ridiculous at this location.

Stephanie Coon

2020-05

This is only regarding the pharmacy portion of this location. I'm very unhappy about the customer service with an attitude. I've had ongoing issues with getting prescriptions filled. It varies from finding out when getting there they do not have the supplies to complete the order. I will need to come back again when they get them. I've had needed refills closed and no explanation of why. There are monthly insurance billing issues they cannot explain. It's rare to find a staff member to take the time to actually help. But then the next month it's right back to a mess again.

Nelly perez

2023-05

The nicest pharmacy techs I have ever encountered. You guys did everything you could to make my craziness of transferring painless. I couldn't thank you enough!!!

Meisha Werner

2021-05

The staff are very friendly and helpful. Especially Kelly at Photo. She helped me with editing pictures for a collage for my best friend's deceased family member.

Maria Vlassopoulos

2022-05

I was not given a receipt for some items I didn’t like, went in to do a return and was treated differently in the store by the store manager and the beauty clerk. Very unsatisfied with my visit

B S

2019-05

Had a bad experience. I went to get my wic at this walgreens and the Indian short lady didn’t want to ring me up in cosmetics. I tried to prevent the front register to have long lines. She didn’t care and was rude.

John Jermyn

2018-05

Sale item was sold out, received a rain check, promised by staff that they would call when product was delivered, that never happened, returned to this store twice and shelf was still empty, 3rd time spoke to Artur and he promised to hold item for me, was at store today and there was nothing there for me, went to Thatcher and Belmont store and was able to get my product, will not shop at Franklin Park store any longer.

javier hernandez

2020-05

Called pharmacy department and the lady who answered the phone was very rude and non informative! She just rushed me of the phone! I know they get busy but WOW, no way to treat customers!!

Kenyata Fletcher

2019-05

I had a great experience at this walgreens. Nila was very professional and helpful. She provided excellent customer service in addition to Anita.

D Jelonek

2022-05

Wont fill prescriptions THEY don't feel you need. Google it.... This company pretends to know more than your DOCTOR.Time to find a smaller (non-chain) shop, or buy online.

marcia candella

2023-05

Doors on refrigerators can't see thru to see what is actually in them. Definitely do not like

Diana Cruz

2018-05

Love the store. Always Clean, Great Customer Service both in front and pharmacy dept.

Erick Rosales

2019-05

Helpful, friendly and my perfered pharmacy. Love this location!

Angela Baran

2020-05

Such a nice place to shop at! Beautiful people/ beautiful souls.

Joeyblue45

2019-05

Nice friendly people working there

leticia lorenzo

2020-05

Always very nice!

Michael Langone

2018-05

Nice staff

Tom B

2019-05

Your average Walgreens.

Natali Burylina

2017-05

everything is OK

HP48

2024-04

The one at the pharmacy who speaks Spanish doesn't know how to treat customers. He has a very bad attitude. This shift 7:30pm today. More friendly and non-aggressive staff are needed with clients who need help with medicines.

Sofy Nuñez

2024-04

Very good 👍

Qing

2021-05

Good service attitude,

Opening Hours

Monday 7 AM-11 PM
Tuesday 7 AM-11 PM
Wednesday 7 AM-11 PM
Thursday 7 AM-11 PM
Friday 7 AM-11 PM
Saturday 7 AM-10 PM
Sunday 7 AM-10 PM

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