Dollar General

4.1 (289)

1008 E Main St, West Frankfort, IL 62896
(618) 937-8781
dollargeneral.com

Claimed
Dollar store
Beauty supply store
Candy store
Convenience store
Discount store
Drug store
General store
Party store
Seasonal goods store
Variety store
Bargain retail chain selling a range of household goods, groceries, beauty products & more.

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Brianna Bullock

2023-05

I’m absolutely disgusted with this place, will never go back. Staff there is rude, as I was walking out of the store with my razors the buzzer at the door went off, assuming it was the tag on the package I kept walking through, the lady that checked me out came out chasing me saying she needed to check my bag, as I responded with it was the razors she said no you did not have razors it’s protocol for me to check your bag, I replied with okay? She made me feel like I had done wrong. Was so rude and nasty towards me and my family, she had all of us leave my vehicle and line up and each walk through the door as I walk in the buzzer went off again for the razors she said well you did not have razors. That was the only thing I purchased and she is the one who checked me out, she completely humiliated me and my family. Not to mention the line was extremely long and there was only one checklane open, that’s fine I get it being short staffed and all but for her to be nasty and rude with us was not okay, this is not the first terrible experience I’ve had with this dollar general I wish I knew her name cause I’d call and report the multiple bad experiences I’ve had with rude customer service here. And I hate to be the person who talks about the bad, but it was so humiliating and embarrassing of her to do what she did. I’m also displeased with the dirtiness of the store, filthy and unorganized.

Jaclyn Kiser

2024-04

You can get just about anything in here

Denise Grant

2021-05

I was getting snacks for my dogs and cats and the girl was very helpful with prices and then again when I was looking for cleaning supplies and the girl at the register was friendly and quick and told me to have a great night. I thought that was very curteous and friendly of her. They're always very helpful when I go there

Miranda Graber

2023-05

Horrible employees. Needed tampons and the lady who was restocking on that issle refused to grab some from me. I hope coorpate sees that it's employees are losing the company money by not allowing their customers to purchase items that are available in their store.

Valerie Kiselewski

2019-05

Friendly, accommodating, polite staff.Has the majority of your major items, from your big box stores.The only downfall they have, they're still new so they run out of products, before the next truck gets in and insufficient amount of staff for the amount of business they do. Once they get that lined out, I see customer satisfaction tripling!

W Evetts

2020-05

I prefer the layout and brighter lighting of the west side store but this one does seem to have more products to choose from. Kind of crowded, especially when they are stocking and generally only one checkout going. The place smells like bad plumbing sometimes and tends to get shopped harder than the older store in town. Lots of damaged packaging and spills that have been left to dry on products. Choose carefully, inspect before buying, and always get a receipt. I've purchased peanut butter from here twice that was open and eaten from. It's Dollar General. Most issues are due to the clientele and not necessarily the store personnel. I've had mostly good experiences with them. This place does seem to draw its fair share of weirdos and oddities so it's not always a pleasent atmosphere.

Josh Hefner

2021-05

Still clean and very easy to get in and out quickly if your wife is needing a spice or some sugar and it's on Sunday with 15 minutes before kickoff.

James Taylor

2021-05

Friendly and fast! This was Christmas Eve!

Andrew S

2023-05

Very efficient and productive for the low amount of employees they have. They have everything in stock, but the employees have too many roles to play.

michele holmes

2019-05

It would be nice if they had more than one cashier. One cashier with a line winding down an aisle. Seriously think that one cashier was the only employee in the entire store.

Rebecca Land

2021-05

It was very crowded with carts from employees stocking shelves. But there was plenty of things on the shelves. We went in for tables clothes & came out with everything but them.

Megan Gunner

2021-05

We're out of stock on a few things I needed but the staff were helpful and nice

Marcia Williams

2020-05

Employees nice, but never seem to have enough available for the checkouts. Always have to wait in a line.

Anarchy Angels

2019-05

They have hired a active thief in this store by the name of Kay. She has black hair and will short change you so make sure and keep track of your amount.

Bruce Leggans

2020-05

O the Dollar General stores that I have seen have had cheaper prices than Walmart and a been just as good to shop in lot easier to find things Personally I think there a better store

Dallas B Fly

2023-05

Just another Dollar General, it was fine, had everything I was looking for.

Chris H

2019-05

The customer service is excellent. The store is a nice environment. Cool in the summer and warm in the winter

Tara Curry

2020-05

New store, nice employees. Except for some managers. They could be nicer!

Lilly Grace Macier

2019-05

Pretty good store for convenience, needs a little work but its decent!

Becky Riddle

2019-05

6 people ahead of me in line 1 clerk. Clerk was not friendly, never spoke except to tell me what I owed.

jessica childers

2022-05

Great customer service.love the new manager tina and the assistant manager jessica.

Lee Boggs

2021-05

Just nice and simple store and nice cashier's. 4 sure

dale corbitt

2020-05

They sell many things here

Lisa Norman

2022-05

The bar code scanner on my phone only worked a few times. That's very agravating.

Greg Alton

2021-05

Pretty much same products, higher price, but still good deals

Tammy Miner

2021-05

Casher was super awesome. Dont know her name . But shes a keeper

Nick Joel's

2019-05

Dollar general is my favorite store for food and house supplies and I like the socks n underwear! And lots of seasonal stuff!!

Crysti Blacklock

2020-05

Love it here! Has all kinds of different things which can be decorated anywhere.

Amber Smith

2021-05

It's a big store. It's your basic dollar general. It's usually really busy.

CEO DeltaTech

2019-05

Good prices, have most of what I was lookin g for, friendly staff

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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