Staples

Danielle Fullenwider

2023-12

Thanks for “safely” packaging up my gaming PC. It’s completely destroyed now, and you guys never put “FRAGILE” on the box like I asked, so Lord knows when and where my PC broke this badly. IT WAS LITERALLY MANHANDLED!!!

M

2024-02

I have never been treated so rudely. I came in at 7:30 on January 31 for an Amazon return (they close at 8). The man said that I was going to be the last one, and I heard a woman ask him why people always feel like coming in at the last minute. The way they spoke to all of the customers in the store was very curt and bossy. I got a coupon for 15 percent off, but I couldn't use it because I was rushed out of the store.

Matt Selvy

2024-02

Every time I go into this store I am asked if I need any help and if I decline, they are always polite and tell me if I need anything at all to let one of the associates know then allow me to do my shopping. This store is one of the BEST Staples I have been too and I appreciate the help and speed of checking out every time I go into shop. THANKS!!!

Charles Friend

2024-02

Extended warranties are garbage. The way it's explained in the store at purchase is completely different than real life. On top of that, The assistant store manager is as rude and disrespectful as any person can be. I would never recommend ever going to the Decatur Staples ever again.

Dusti Golf

2024-04

Very helpful staff, clean environment and good quality products. Would highly recommend this store to family and friends.

Gary

2022-05

A good place to find office supplies on a wide selection of needs. From paper to office furniture, electronics and printing services, desks, comfortable office chairs, etc... Conveniently located just off the highway and near the Interstate. Polite, courteous and attentive staff.

Tina Marshall

2023-05

Friendly and super helpful staff. They went above by offering a service I didn't know they could do. So many places have staff that do the bare minimum. These guys made my day and saved me a trip to the post office.

Chris Sparks

2020-05

I deal exclusively with this location for all of my computer needs and I can’t possibly say enough positive about Bradley and the crew there in the computer department. The level of professionalism and knowledge is above and beyond anywhere else you will find. Trust me, if you are in need of a computer visit this store. By the way, everyone else here is equally friendly and helpful, including management!!

Daya

2021-05

Nolan the manager is Great! I had an incident happen where other guests were welcomed but not me by Chloe and Nolan handled the issue effectively and efficiently! This issue could’ve easily been a sour situation! Also shoutout to Logan great customer service!

LaShaun Barton

2018-05

I’ve gone into this Staples twice and the customer service was amazing. The first time i was looking for a particular ink refill for my fountain pen that I was unable to find on my own. The second visit I was looking for a new laptop that would meet the requirements or exceed what I needed for work. The sales representative that assisted us Justin helped use find exactly what I needed and assisted us with a few other purchases. He was very knowledgeable and friendly, which helped us decide to definitely deal with staples for our office needs more often.

Jackie Rakers

2017-05

I was on live chat with "Kyle" and he was answering me quickly and efficiently. I had just ended a 17 minute chat with Office Depot that kept putting automated replies that didn't even make sense to me. I felt like Kyle was a real person and cared to solve my issue! GREAT CUSTOMER SERVICE - and for that, got my business!

jay durbin

2018-05

We were in there on Sunday April 29th to have some old Navy photos scanned. The young man in the copy & scan department was very helpful, polite and funny. Great customer service!

MK Johannes

2019-05

They're very helpful when you need to find a product. They recommend products if you're unsure of what you need. I learned that they don't sell kapersky Internet Security anymore because they interfered in the last election.

Debbie

2023-05

I have been using staples for many years always the best place to go for supplies i have only had one mishap And they took care of it right away always friendly And helpful Thanks Staples

Aaron Overheul

2018-05

They, like other stores, have started selling those worthless protection plans. This in it's self wouldn't bother me so much if they were not trying to cram the thing down your throat. Sales person was told no once after listening to his pitch but then after he rang up my order, by the way a measly 30 bucks, tried again by going back into his pitch. Its almost like they get into trouble if they dont sell a certain number of them. If thats the case shame on staples for pressuring sales associates into pressuring customers. They get much worse and i will switch to online shopping at amazon for what I need.

Gary Meritt

2019-05

I now reside in Sullivan, Il. It is approximately 50 minutes drive, each way, to the closest Staples in Forsyth, Il. I needed ink cartages for 2 of my printers. One is a Epson, and the other is a Dell. To save me a trip, in case Staples didn't have my cartages, I called the store to make sure they had what I needed. The salesman put me on hold for 6 minutes, then told me they had the ink cartages for both printers. So I drove there. I found the ones for the Epson, but I could not find Dell ones. I asked an associate where the Dell cartages were, he replied that they don't stock Dell anymore, but I could order them online from Staples. The Dell was the one I really needed now, but was going to get the Epson since I would be there,anyway. Needless to I am really upset for the entire incident. At this point you just lost a customer of about 15 years. Most of my past purchases were at the Clearwater, Florida store on Sunset Point Rd.Gary MerittSouthern Projects, Inc.

Robert Jordan

2018-05

Visit did not go well. Copy machine messed up and the machine almost ate my paper. Three upside is that the customer service was good. They cut me a break on the price because of the issues

Rebecca Wortman

2019-05

Excellent service by very nice associate. Special ordered office chair and mat. He did price match plus 10% off. I saved a lot.

Gummi Schwent

2023-08

The staff is SO helpful here. I love this place

Tom Grady

2017-05

Terrible customer service. I tried calling the store to see if they had a product Got way too long of automated questioning on call then put on hold for five min waiting for them to answer. I guess they don't need the business. Went someplace else.

Nathan Jefson

2021-05

Very helpful and friendly print staff. Great prices as well!

Daniel Beachy

2018-05

We had a new sales person, he was very helpful

Dennis Hervey

2019-05

Staff was very helpful and knowledgeable. Pleasant dealing with these people.

Nicole Becker

2022-05

I was having trouble printing a poster for my classroom online, I came in with it on a jump drive and had it printed in no time, special thanks to Bradley in printing 👏🏼

Cheryl Acup

2019-05

Got the ink for my printer I needed. Could only use 1 coupon that Stsples sent me.

My Name

2022-05

Gayples.

Donna Adcock

2020-05

Easy to find products and helpful staff.

Darrell Haslett

2019-05

Competitive pricing. Can find most needed items here.

Rainbos Kid

2019-05

Store manager very nice abd helpful

Christopher Hillman

2018-05

They have an excellent Clear section!