4.1 (358)
2520 Sycamore Rd, DeKalb, IL 60115
(815) 748-0588
rossstores.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sean Kmetz
2024-04
Absolutely terrible selection. Walked into the store and thought I was at a salvation army.
Katelyn S. Bolds
2024-05
Great deals and good store location
Isobell Izzie
2023-05
Great selection, Great prices, Great employees, Really this store is rather clean, But becomes disorganized quickly. This is of course normal for retail stores. However employee's could work harder to ensure things are put where they are supposed to be. The facing of a lot of products and the clothing racks become difficult to shop from when they get out of control. I really like coming here for outfitting my family and, saving money. They have alot of great clothing and, gifts.
Mario Gomez
2023-05
Nice place to buy quality clothing at discounted prices. Always check very well the clothing, sometimes original tags do not match the real size, and sometimes there are blemishes on the fabrics.Overall, a great place to buy fashionable clothing, and home decor at decent prices.
Colin Siegel
2022-05
This particular Ross is a little underwhelming compared to others I've been to. The shelves here always seem to be a bit empty and the selection lacking. However, you'll still find good deals on basic items in areas of the store that don't get picked over as much. I've had particularly good luck finding 100% cotton sheet sets and fun decorative pillows.
Bea Gonzalez
2021-05
A lot of sales, great prices. Bought the dress for my granddaughter.
Linda Maffie
2023-05
I enjoy shopping here.Always find SOMETHING, if NOT what I went in looking for.Could do better job keeping sizes ,particularly the shoes,where they belong...ALWAYS MIXED UP to point it is impossible to find pair to fit without scouring EVERY SHELF&SIZE top to bottom, isle by isle(TOO MUCH TIME& EFFORT!!) Prices are good on most merchandize. Hadn't been there throughout the pandemic when there today and found all kinds of wonderful things of wonderful things at excellent prices. Very pleased that they have plus sized dresses And a nice pet selection
Sarah Curry
2021-05
I used to enjoy this location, but it has gone down hill fast. It is very disorganized. Like extremely disorganized. I couldn't find any clothing items in the correct spot. This place literally gave me anxiety. The towels were just thrown on the shelves and had low inventory on a lot of items. They need better management and employees who know how to organize and take care of a store.
Adele Claudio
2023-05
Every time I enter into ROSS in Dekalb,IL location it seems they don't stockup. It looks like the Store closing down.Never have anything stock. I walk out more then once cause they didn't have what I needed. They should stock up more on items.
Steph J
2022-05
I want to give Ross 5 stars, but I just...can't. I can't. Between the chaos of the store (messy, everything everywhere) and leaving one cashier to do a huge line worth of work when you have six stalls? No, that's not right. It's also understaffed, and that was before the pandemic and all of it's chaos, and where you do find employees, they're usually (LOUDLY) chatting on their AirPods or milling around the back by the old fitting rooms, hiding.It is, however, a great place to shop. You WILL find deals here, you will find fun and trendy things here, and you'll walk out satisfied. Just be sure to check your items carefully; I've had the unfortunate situation of buying a pair of pants there that ripped clean through after the first wash/wear due to bad threads, and for stains. Shoes are a mixed bag. Don't let that stop you from checking it out; there is almost always something you want.
Jorge Barrios
2024-01
Really bad customer service experience.
Adam Hauser
2020-05
After my foul experience I will never shop there again, well Martha who will identify herself as the "Store Manager" works there. I had a cart full of clothes for my son when he spotted a pair of shoes he liked. I had him try them on and they had fit just fine, however he was unable to walk in them due to the security cable holding the two shoes together was at a short length that ever step he tried to take he would step on the loose shoe. We went back to the fitting area where Martha was working and asked if he tried the shoes on here could she take the cable off. She refused even when I said I am going to buy them as long as they feel right to him. Martha again refused. I had walked away but after my son expressed that he really liked the shoes I went back and asked again, once again Martha refused and I asked for a manager. She said she is the manager, so I asked for her manager. She again said I am the manager; so I asked her directly are you the store manager to which she replied, "yes." I took the shoes up to the front and an associate at the check out was nice enough to help us, she took the cable off and my son got to try walking in the shoes and in turn we purchased them; well finding out that Martha is not the store manager. Martha failed at many aspects of working in retail; failed at even a low standard of customer service, failed to promote sales for her retail employer, and failed at being a decent human being by lying to cover for her other failures.
G. H
2022-05
I really like this place. It has quite a good selection of things.Not over priced.I bought a cat tree usually over 100 at other stores, and only 40.
Christina Schubert
2023-05
The funnest place to shop! Fabulous prices! A wide variety of sizes for women & men! Stylish items all year round!
yesica gonzalez
2024-02
I think it needs more products in general
Andrew Pelinski
2023-05
Wish they could go back to having mens shoes in sizes "above average". Not asking to much, size 14W, 15, 16, etc....
Sam Massey
2022-05
Loved the store and for just about everything in my style to be there. However I don't know if I can say the same for other styles but, I found everything I wanted to. I recommend
Rachel Kozin
2023-05
There's so much here! Something for everyone and at super discounted prices! I absolutely love it!
Catrice Green
2022-05
Shopping at Ross is where it's at! I love it even though sometimes I feel items can be over priced but all in all the people friendly and every once in awhile I find clothings, jackets, overnight bags, perfumes etc. Things I can afford when my funds are low
Sky High
2022-05
Associate at Ross are really rude, bad customer service. Shelves are empty most of the time! You do get good deal here but customer service is very bad!!!
Adam Ritchie
2019-05
Ross makes me feel dirty just walking inside. It feels like a second rate Burlington. It smells funny inside. I can only speak for the mens section, but it everything was picked over. The selection was very poor and unreplenished. I would go just about anywhere else first.
Donna Borthwick
2020-05
The racks were not as full as I expected. I was looking for skorts/shorts. Clearance was mostly super small sizes and trying to get in a changing room was not easy. So I left the clothes and walked out.
Jimmy John
2024-04
Have great items
rachel diaz
2020-05
I needed to find a nice shirt for my brothers college graduation and after a bit of looking, I found the perfect one. They have good pricing and decently good quality clothes.
Sherry E. Bailey
2020-05
The shopping experience was ok, but my daughter wanted to purchase some earrings and the associate couldn't unlock the cabinet with her keys!
Mario Rodriquez
2019-05
Good deals. If ur frugal, like me, this is ur kind of place. The staff are friendly and helpful. It's my go to place because I refuse to spend $100 on shoes and clothes! 👍
Ian Hubik
2022-05
Another good haircut. They were very busy. Waiting room was full. They were running about :15 after check-in.
Linda Hulne
2019-05
Great place to shop.if you see something you want get it, because next time you go it will probably be gone. Great prices.
Armando Mahaffey
2022-05
Great deals and finds. Got a really awesome water bottle and toys for my young child here.
David Scott
2023-05
Funny thing, I came up to dekalb for a family bag, I forgot to pack so I went to Ross and they saved the day! Shorts and shirts. Thanks ross!
| Monday | 9:30 AM-9:30 PM |
|---|---|
| Tuesday | 9:30 AM-9:30 PM |
| Wednesday | 9:30 AM-9:30 PM |
| Thursday | 9:30 AM-9:30 PM |
| Friday | 9:30 AM-10 PM |
| Saturday | 9:30 AM-10 PM |
| Sunday | 10 AM-9 PM |
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