Petco

4.4 (627)

2072 Sycamore Rd, DeKalb, IL 60115
(815) 787-6565
stores.petco.com

Claimed
Pet supply store
Fish store
Goldfish store
Pet store
Reptile store
Tropical fish store
Chain with pet food & supplies such as toys, beds & pet technology products, plus medication.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Stephanie Wisner

2023-12

Heather in the fish dept can answer anything about all aquatic life. She helped me as a beginner and even has knowledge about ponds. She is my go to, so I only shop at this specific store.

Violet Maizonet

2024-04

Stacey was super helpful when we were looking for a hamster for my son! She told us a lot about how to care for them and everything we would need for them. It was s a great experience!!

DeKalb Gal

2024-02

I haven't been there since before the pandemic. They have less variety compared to PetSmart but they have better prices. The attendants are very nice.

Leah Oliver-Pataki

2024-04

Groomers are fantastic. Not very easy to get to grooming department when you call, easier to go in and make an appointment.

Justin Smith

2023-12

These people are always terribly slow at doing the simplest of things in the store. Also staff is not helpful and, in fact, will tell people things potentially harmful to their pets. Specifically one employee that is under the impression that she is a zoologist, gives out poor information like it’s going out of style. Prices are also awful.

Robert Lightner

2024-01

They canceled one of the items on my order and when I went to the store they had about 8 of the item i wanted and when I took it up to check it out the guy said they do that when they have 1 left in the shelf. I told him there were a bunch of them. Then he charged me full price and didn't give me the online order discount!!! Terrible customer service.

DeKalb Gal

2024-04

I was looking for wet food for my elderly dog. They have a good variety and the attendants are very nice

A T

2023-05

Betta fish were in horrible conditions.Half dead, dirty water.All living beings need to be cared for properly, especially a pet store.Here's the condition of the one I'm trying to save from a couple days agoHe was leaning on his side in the dirty cup, tail and fins all shredded from stress and he's a baby!

Kirstie Glover

2023-09

I’ve been struggling with finding the right diet for my giant breed dog, Brenda was super friendly and helpful. I found a food he loves and she even helped me sign up for the perks system so I save money on all the dog food!

Patrick Casner

2023-07

I got some nice healthy angelfish ! The staffis very helpful and takes good care of the fish there !

Jessica Mapes

2023-07

Went into the store and right upon arrival it was so messy with so many items in the incorrect spot and such low stock of everything. Worker that was in the aisle offered no help and upon asking a question about a stock check on a dog harness he did not care to check and he did not offer a different product or option of purchasing online. There we boxes every where and all of the employees were very rude. Save your money and time and go anywhere else.

Mario Gomez

2023-05

My favorite place to find treats, toys and food for my dogs. Also, you can save a lot with their food programs and vital care. This is my dogs favorite food.

Lynne Smith

2023-05

I bring my dog for her nail clipping and am always more than happy with the treatment she gets.

chris darlak

2023-08

Wow just wow is all I can say. Went in there at 1030am and was looking to purchase a fish . Stood around for 10 minutes waiting for someone. Then spent another 3 minutes on my phone trying to call someone at the location . No one answered. The went around the store yelling hello any employees here for 5 minutes . Immediately left after that . How can you run a store with no employees. Also they had a vaccination clinic going on

Trevor W

2023-08

I walked in the store I bought a pet bowl and paid $25 for a bowl not exactly sunshine and sprinkles when just shopping for a single item.I did not exactly want to pay $25 for a bowl, but it was the only price for the specified designed bowl that my cat would actually drink out of.

Jeannette DeRosa

2023-11

Waited for them to open, went in, and it was a mess! dog toys and clothes on the floor. I had to pick stuff up just to get a cart through. It smelled so bad in there. I just left.

Jennifer Winch

2024-01

My favorite Petco location. Employees are always friendly and helpful.

Bobert Johnson

2023-10

service was fine but now i have to make a special trip back because i was over charged and having to pay for bags makes me wonder if i'll come back.

Beth Olson

2019-05

Took my dog to the grooming salon for a nail trim. The technicians were very helpful and friendly. Was thrilled with the service and my dog enjoyed being pampered.

Shannon Carpenter

2023-05

I brought my bull terrier in to be groomed. She has really sensitive skin and she came out amazing. She hasn’t had a single itch, hot spot or irritation since. Caitlin did an amazing job. There was also a woman who offered great advice about her diet to help her allergies.I made the mistake of purchasing the essentials package instead of the holiday and Priscilla sent me an emailing apologizing when it was MY mistake. Great great great customer service. They truly care about your pets here. :-)

Lori Ruff

2023-09

Great pet store to shop! Store associates are very friendly and knowledgeable! The petco vital care plan saves you SO much $

Kathleen Hansen

2024-04

Priced match puppy food from a different store.

Mikey Stokes

2023-11

I only go there for the saltwater and it could definitely use some cleaning up fish looks healthy. fishtank for just really dirty

Heather Roozee

2023-12

Waited 5 minutes for someone to show up at the register. The store is dirty and messy.

Will Winters

2023-06

Came for some dog treats and left with some dog treats. Clean store but seemed like they had less stock compared to other locations. But definitely a nice, and clean store.

Scorpion

2024-03

The team showed outstanding courtesy and support.

emilie mackert

2023-05

My boyfriend and i come in here at least twice a week, everyone is super helpful and they normally always have what we need. Also, Chris is amazing we love going in there to see him!

Joe Haggard

2023-05

I visited around 11am today and wanted some fish. I walked around the ENTIRE store twice and never found a worker. So I just left. I guess they make enough money and don't need my money. This is getting really sad as it's not the first time I had to find someone. The only difference is today I was unable.

Jennifer Nichole Leach

2023-06

Very experienced staff helped us to pick out what fish we wanted.We had no idea what is needed.She explained everything super helpful!

Chris B.

2020-05

We went for a simple nail trim for both of our dogs. Process shouldn't take very long but we needed some supplies. I think we only made it one aisle into shopping when the groomers brought both of our dogs out to us. SO FAST! It would take me forever to do it, and they look great when the pros handle it. Plus, they're very nice in the grooming shop.

Opening Hours

Monday 9 AM-8 PM
Tuesday 9 AM-8 PM
Wednesday 9 AM-8 PM
Thursday 9 AM-8 PM
Friday 9 AM-8 PM
Saturday 9 AM-8 PM
Sunday 10 AM-7 PM

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