3.1 (21)
420 1st Dr, Decatur, IL 62521
(217) 422-3801
walgreens.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
M Barringer
2024-03
Pharmacy is terrible. Everyone I've ever dealt with in there has serious attitude problems and never willing to help out but always willing to get an attitude very quickly. I'll pass.
Kacie Schultz
2024-04
Always friendly and helpful! Yes, it can take a bit to get things sometimes but they get busy. So glad this is our local pharmacy
suz3nascar
2023-10
This location has been my go-to for several years. Yes, the wait is long at times. They always seem to be short-staffed. I have to count my own pills because they've shorted me in the past. One of my medications has changed prices each time I get it filled, yet it's from the same manufacturer and my insurance hasn't changed. The last refill more than doubled. Didn't offer to run it without insurance. Another pharmacy did and presto, the price was cheaper. It's the little things they no longer do. Are they truly short staffed or is the company making them run lean for the sake of profits.
Diana Terneus
2023-05
I have been picking up my prescriptions at Walgreens in South Shores for quite some time now. The reason I have selected this pharmacy is because it is closest to my house. The service is incredibly slow. You can count on a 10 minute minimum wait in drive-through. Additionally, the employees are often misinformed and lacking proper customer service techniques. I believe this is a reflection of leadership, as management has not been willing to receive any feedback or take corrective action. I will be assigning a new pharmacy soon, and absolutely do not recommend this location.
Tonya Walker
2023-05
Scheduled a vaccine with them and when I arrived they stated they ran out that morning. Ok not a big deal but why not tell me before I come all the way in town. She says they are booked through a 3rd party. My thoughts maybe your system and the 3rd party should be on the same page as far as actual availability. I went to book somewhere else and I can still book an appointment through there location for today. Maybe take the time to inform your 3rd party your out of the immunization or don't use a 3rd party if you can't communicate availability to them.
Christine Neisslie
2023-05
The pharmacy is by far the worst I’ve been to. They didn’t fax over scripts as they told me they would. They wouldn’t run thru GoodRx. The wait time was the longest I’ve ever experienced. I’ll do everything in my power to avoid Walgreens in South Shores
Richard Benedict
2021-05
They lost my photos from 7-20-2020. We had to have them reprinted. Today (12-3-2020) they lost my photos from yesterday. Finally found them and wouldn’t take a valid coupon for .10 a photo with 100 photos printed. 156 photos. Got home with photos to discover the ones they gave me were from 7-20. Called them and they told me I could keep them but I would have to pay for them! Returned them and got a partial refund even though the wrong photos were more and they wouldn’t let me use the code for .10 a photo with 100 photos. I had 100 photos. Rude and incompetent.
Angela Dawson
2019-05
I filled 2 prescriptions this afternoon. I opened them to take them and one is missing. I called the store who said pharmacy is closed I'll have to call tomorrow there's nothing they can do. Called another store who told me insurance denied filling it. Would have been nice to know that while the doctors office was open earlier today.
Tomi Ready
2020-05
Mindy the pharmacist is very knowledgeable and kind. Alyssa the pharmacy tech is very helpful and friendly. Customer service here is the best!
Danny Butler
2022-05
$9.99 for a 4pk of coffee that is $2 everywhere else, including less than 100ft away. Staff acted appalled when I asked if price was correct.
Amber Blair
2022-05
This pharmacy is a joke. Can't get anyone's information right. You're better off filling them elsewhere!
Zach Morgan
2014-05
The pharmacy staff and service at this Walgreens are second to none.
Crystal Bleu
2023-05
Great customer service!
Raymond Hoffman
2020-05
Rude customer service and rude pharmacists
Lynn Mcelroy
2018-05
Great service!
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 9 AM-9 PM |
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