2.5 (39)
4995 US-36, Decatur, IL 62521
(217) 864-9866
walgreens.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sean Crystal
2024-04
Would be nice to know that pharmacy takes 30 min break from 645p-715p. Got there @ 644 and was told they have to take break and will be back @ 715
Kimmy Sue
2024-02
HORRIBLE pharmacy! You call at 10 they tell you they are working on your prescription & it will be ready at 11:30. You call back at 12 they tell you it will be ready at 1:30. If you are lucky your prescription is ready after 6pm. The only reason I use them is because my insurance company makes you go thru them. Stay away if you can!!
Katherine Majors
2024-01
I have used Walgreens for 20+ years the only pharmacist I dislike like there is Carl. He is slow rise and has no customer service. He's loud And doesn't care if other customers can hear what he is saying to a customer otherwise I love this pharmacy
Stevie Bletscher
2023-05
The pharmacy needs some help. I was told my baby's medication would be ready at 2. I got there at 5. The drive-through was blocked so I left my four kids in the car while I "ran in really quickly." I waited in line for 20 minutes, found out it wasn't ready and that they needed 45 more minutes, then was sent to a different window for insurance. I had to leave without it. I've had this same experience everytime I get medicine filled that are not routine refills.
jesse barger
2023-05
Absolutely garbage pharmacy. They have lost the medication scripts twice in three weeks. Neither the techs or the system remember the meds that I picked up yesterday, or that they said the rest will be ready tomorrow. And now it's lost again.
Casey W
2023-05
People who don't like this pharmacy are trying to transfer their medications out. But, calling from another pharmacy is just as much impossible to get ahold of somebody. When you call it gives busy signal. Terrible.
Melissa K
2020-05
The pharmacy service at this Walgreens location has become so bad it’s intolerable. I had a pharmacy tech sneeze on my medicine and card three times and then laughed when I asked if she was sick. No Purell on the desk. The line inside and in the drive through has become a hellish wait. One of my meds was missing and the pharmacist was rude and couldn’t be bothered with asking a question. Terrible customer service. Need a new manager at this location desperately.
j
2021-05
So, it's Saturday and the hours on here say 8 am open. I'm in there at 8:30 and the sign says 9. I'm on my way out and one of two staffers talking to each other says to me the pharmacy isn't open until ten. I said well, the internet says 8 and he says no it says 10. I asked him if he was calling me a liar and he says yes. Told me I needed to look again. I told him Google Maps says 8 and only 8. He tells me a lot of people are making that mistake. I told him maybe he ought to be finding out why and left. I figure he was trying to have a little fun with the confused Senior Citizen.20 years with CVS no problem. One month with Walgreens and I'll never shop there again. You want MY money you treat me with a little respect. Back to CVS even though it's a 40 minute round trip for me.
Ty Anderson
2022-05
Walgreens Pharmacists picking and choosing what perscriptions they want to fill. Going against Doctors orders. Very dangerous precedent not giving patients much needed covid treatments. Pharmacists should be held accountable when they refuse prescriptions.
Ronald Young
2023-05
RXs are NEVER done in a timely manner, they always have an excuse for poor service, the worst thing BCBS as done is make this their primary pharmacy !
Susan Ryder
2023-05
Line is always busy or if you do get it to ring, just rings and rings and then they hang up on you. I switched from the other W store as thought Walgreens was better! Guess Inwas wrong!
Harry Michael
2022-05
Walk in covid vaccine? I don't think so. Walked in 4pm, pharmacy open until 9pm, they refused to give me the vaccine, because they did not want to open a new vaccine vial, because it was to late in the day. TO LATE IN THE DAY, I would have to come back tomorrow, earlier in the day. In this day and time, I think that is unacceptable, and just plane lazy.
Carl Johnson
2020-05
They never have my prescriptions ready on time. Waited 5 days before I picked up and they still didn’t have everything. Long wait times at drive thru as well. I can’t wait for amazon to start selling meds.
Zach Sirbaugh
2023-05
Won't answer the phone, don't even try to call and talk to an associate. Especially if paged to pharmacy.
Wyatt Edward
2021-05
I went in to grab some pictures, I showed up a little bit early, but an employee named Jeff came right over and got everything done very quickly for me. Quick service, friendly and humorous employees.
kathy beube
2017-05
For the past 25 years, we have shopped at walgreens east 36 and never been disappointed with service and the cleanliness and available products. They greet you as you arrive and leave. Feels like family.
Stefanie Morganthaler
2020-05
Horrible customer service. Prescription was called in for my 2 yr 30 hours ago & still not filled & have waited 40 minutes so far with 8 employees working. Sad that they make people wait days to get their medicine!
Debbie Ralph
2023-05
Made an appointment for a flu shot gave my appointment to someone else won't be back here for anything I will find a place that will honor appointment s you make second time this has happened
Karel L Rhoades
2023-05
Ever time I call to refill a prescription the line is ALWAYS busy. Have tried to get through for the last 8 hours.
Richard Ballance
2023-05
Pharmacy takes forever to fill prescriptions sometimes days
Rose Miller
2019-05
Wouldnt advise u to waste ur time to call or shop for prescriptions here. 👎👎👎👎
Charles Richardson
2023-05
I was able to get in and out.
William Wetzel
2018-05
Good service,.clean, and open on most holidays.
M Pritch
2023-05
Worst customer service ever!!!
M Lee
2022-05
Always poor customer service
Tiffany L
2018-05
pharmacy is awful here
Carter Watts
2021-05
Wow yes 👁️👄👁️
Monday | 8 AM-9 PM |
---|---|
Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 8 AM-9 PM |
Sunday | 9 AM-9 PM |
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