Shaner's Towing and Tire Inc.

Kylan

2024-02

We were in a dangerous situation and tried to call 911. They said they were really busy so we called Shaner’s. Dispatch said they would be out asap due to where the vehicle broke down. Brandon came out and had the car hooked up so fast, even before an officer arrived to help block traffic. He was so friendly and pleasant. He even went above and beyond and helped get us through heavy traffic so we could safely reach my ride’s car. Thank you!

Savannah Palmer

2024-03

Brandon he helped tow our suv an hour away and transported us and our kids in car seats! Great price, very helpful, and fast. Recommend!

Keyla Beyla

2023-12

My first time doin' business, I locked my key in the car and it was running trying to go help my son who was also locked out of his apt...2am and nobody was up or answering so my lifesaving neighbor ❤️ called Shaners. Well they pulled up and came through, do you hear me!! Didn't take a long time and was NOT expensive!! Straight life saverz!! 💯 ❤️

Austin B

2024-04

Had a tire blowout on 72 they came out got me towed back to the shop and on my way nice people working here would reccomend to anyone in a bind thanks again

Bill Baker

2024-02

Extremely rude and unprofessional. They don't have a quiet place to take phone calls, so they can neither make themselves understood nor understand what you're saying. The man I talked to said neither "please" nor "thank you."

Melissa Red Redding

2024-01

I highly recommend them....Richards towing family has been in trouble for letting Dog's freeze to death...(Nyssa Richards..and Mark Miller Jr)I recommend this place any day..they are fast..very good..even repair tires!!!

Dona Beasley

2023-05

This place is amazing and they really help take care of you. I was stranded on the side of the road with my 2 kids (9 years old and 10 months old) and dog and called a different tow company first who left me waiting and stringing me along for nearly 3 hours causing me to almost miss my appointment and I called Shaners and they heard my kids in the background and with no hesitation had a tow truck to me within 30 minutes! I am so thankful! They also replaced both of my front tires that day within an hour to get my back on the road and to my destination for an amazing price I might add too! If I ever have issues in that area I will ALWAYS call them!Services: Car towing, Tire change

Trudy Fleming

2023-05

My husband had to wait four hours on the side of the road to get his car towed from Shaners. He was only a few miles outside of Decatur. We tried to impress upon them that there was threatening weather approaching, and multiple warnings from the weather service. It could have been a dangerous situation, and they still took four hours. After two hours of waiting, they said they had to refuel and would be there in 30 minutes. It took another two hours. The lady at the front desk was rude and uncompassionate. She said we were lucky it only took four hours, and if they hadn’t come to tow my husband, he would have had to be there all night. Unacceptable service and public relations. We would never recommend them.Service: Car towing

Sandra Martino

2023-09

Terrible service. Our vehicle got from Decatur to Jacksonville almost 24 hrs after emergency call was placed ( was given 2 different stories about the delays), keys did not arrive with the truck, I had to call THEM to find out why the delays in getting the keys, not once did they bother to contact me to let me know about delays, (again one excuse after another). Keys did not get to my house for 2 and half days and THEN was handed off to a total stranger who was parked outside my house. Unfortunately Shaners is the only towing company that contracts with AAA for my area, and they are 35 to 70 miles from my home town.

Leigh DAILY (Nae Nae)

2023-05

My daughter blew a tire while travelling, with a child, an infant and a dog in the car.. They came out (in around 20 minutes) and towed her vehicle to their shop, sold her two tires for roughly the price of one, installed them, let me pay over the phone. They were great!Services: Car towing, Tire change

Lil_crazy_yt

2024-02

They are crooks, bad customer service, when answering the phone and if they know you stuck, they tried to take advantage of youBut the tow truck driver was friendly

Byron Young

2023-05

My wife was stranded in target parking lot across from Starbucks. I called this place, I didn’t catch the guys name. But the gentleman was extremely nice and informative. He got my wife car towed to Firestone on 22nd in under a half hr, exactly what he said on the phone! When they dropped off the car, the lady at Firestone called me to let me know it had arrived. Extremely pleased with this service! Good job on both ends! You guys and Firestone!

Megan Rich

2023-09

Despicable company. They towed my car after an accident and charged so much for storage that within 3 days (over a weekend) I had to relinquish my title. I was pretty banged up from the accident and wasn’t able contact them sooner. I feel robbed.

Greg Hillis

2024-03

Best tow company in decatur and Jacob was super nice and definitely my new tow company

Paula Jordan

2023-12

They were excellent n very reasonable! Would recommend to anyone who needs anything moved!

Corry Jankowski

2023-05

Our insurance coverage includes towing and they contacted Shaner's in Decatur for towing. We attempted to call and were put on hold for a total of 1 hour 15 minutes. After the first time being on hold for 30 minutes, I called back and asked what was going on. The woman said that she had 13 other people on hold. I called back later and she said that the truck would be there within 45 minutes. An hour later I called back and was put back on hold for another 15 minutes. I called our insurance and requested that they cancel that company and that they dispatch someone else.Services: Car towing, Local hauling

Butterfly Haven

2023-05

Our vehicle broke down in Springfield, IL while traveling on NYE in the middle of COVID restrictions. The first gentleman that towed us to a hotel was very kind & helpful. When the first hotel would not take guests, he made sure we were able to get a room before unloading the vehicle. On NY Ken came & checked the battery in the cold pouring rain. He also was very kind & helpful. We were so thankful for their professionalism in a very stressful situation. We feel very blessed that we received great service. We had 3 different companies from the Springfield area we worked with & the employees at Shaner’s definitely stood out above the rest.Services: Battery service, Car towing, Local hauling, Battery

Awesome One

2023-05

haner's Towing your driver had no reason to be on my tail like that. I believe it's one car length or the 2 second distance rule. Probably more for large heavy commercial vehicles. Idk if he was distracted or didn't care but I put my turn signal on extra early & made sure it worked just now. That was an unnecessary close call & he knew he was wrong cuz as I turned to be sure and get the business logo he turned to look at me as well.

Brenda Miles

2023-05

They would not give me a bill receipt when they unlocked my car. I paid them that evening. The man told my husband the office would mail me one. I have tried 3 times and also called the office. The lady keeps telling me its in the mail. This has been 3 weeks. She is a liar. I am reporting this to the BBB. They need to get investigated. Sounds like fraud.

Ricketta Talley-Cowles

2022-05

This place is ridiculous! Every time my boyfriend calls up here to ask how much a service is or if they have his tire the lady puts him on hold for 20min or longer and never comes back to the phone. One time we were sitting in the parking lot and we called and asked if they had the tire my boyfriend needs and she said hang on puts him on hold for 2sec then says no we don’t. She didn’t even move or check anything. When we got off the phone with her she continued her conversation with the lady she was talking to before we called. My boyfriend literally just got off the phone with them to ask about their break service for his car the guy told him to hold he was on hold for 20min. Hung up called back and the lady picked up and he expressed how every time he calls he’s on hold for 20min and she tried to say “well if we can’t service you quick enough maybe you should find someone else we’re busy” .. what kind of customer service is that? It doesn’t take too long to ask someone how much is the break service for our car. Horrible business.

Tabetha Thomas

2020-05

Highly recommend Shaners towing! We broke down in Decatur IL, on a Saturday afternoon ... Cindy (dispatch) was extremely helpful & sweet, she sent a mechanic to our location to see if it was an easy fix.. the mechanic came out & was able to get the car started for us. We thanked him & he left, but our trouble did not end there. Some more issues started and we ended up not being able to drive the car, so we had to call for a tow. Todd came out and loaded us up & offered a ride. Unfortunately something wasn’t quite functioning right on the truck, but within less than 5 minutes they had another tow truck there and had our car transferred to it. We now had the pleasure of riding with the owner of the company himself. He made it an enjoyable ride, towed the car the 24mi and even went the extra 7.5 miles to take us all the way home. The employees of this company go above and beyond in the absolute most stressful situations. Much appreciated as they saved our day!

Tania Leanos

2023-05

Dispatch lady has so rude. I called her because I locked myself out of my semi truck. When she answer the first time she was extremely rude and hung up on me!! I called her again and made a comment “ hanging up on me was rude” she then preceded to not only yell at me but told me I had the wrong location, when I knew I didn’t and again she then hung up on me. I tried to call back again multiple times but no answer. I DONT RECOMMEND THIS PLACE!!! Do any other towing place.

Scott Baker

2024-01

Brandon says it's his way shanner needs send him back to Greg's

Myles Mourning

2023-05

Waited over 2 hours just for someone to come unlock my keys out of my car after being told it would be less than hour. Had to call 3 times until some one finally ended up taking the initiative to come help me. Being busy is one thing but lying is another.

Shirley Evans

2020-05

I recently had a blow out on I 72 and my roadside assistance employed Shaner's to tow. The staff was very helpful from pick up to repair. Was very thorough in explaining what had happened and next steps needed to ensure my vehicle be at top running conditions. They fixed my problem quickly and at a very reasonable price. I highly recommend Shaner's for anyone experiencing car trouble around the Decatur area.

Demetrius Buckley

2023-05

My vehicle broke down in Springfield, il saturday june 4, 2022 on the way to my daughters graduation, my vehicle wasn't repaired the right way and when I got back home in decatur, il i started having problems again. I stopped at shaner's and they were very busy but they got me in and the mechanic who's name startswith j told me don't worry, when I get done your car will be fixed like it's supposed to be. By the next day around 11am my car was ready and drove like it is a 2022 model (it's a 2002), thanks again and I would strongly recommend shaners Decatur, il to anyone in the area because they always do a awesome job!Service: Steering & suspension repair

Tami Shipley

2023-05

My boyfriend's daughter and her boyfriend called to have their van towed that was at 5:30 p.m. it is now almost 7:30 and stil no tow truck we have called twice and each tim we are told it will be another 30 minutes this has got to be the worst service ever it only needs to go to oreana wouldn't take more than 30 minutes instead it's taking three times longer will never use this place againService: Car towing

Anne A

2021-05

Had a flat tire late Dec 23 and was worried I would not make it home for Christmas. First they changed my flat to my spare on the 23rd. I drove there on Christmas Eve and they changed my tire completely for a great price and pretty quickly. I was able to make it back home (about a couple hundred miles away) for Christmas. Thank you!Service: Tire change

Crystal Monaghan

2023-05

Had a low tire and thought I had a bad valve they checked it out quick found out it was simply froze up they aired up my tire and had me on my way fast. Thank you Michael for being super nice! 5 star service

Robert Strohl

2021-05

Really professional, the dispatch lady was kind, patient and reassuring. The tow guy "Mike" called when he got closer. Handled the situation well and level headed. And when your car breaks down on the side of interstate 72, where you can very likely get hit due to terrible driving, and poor human behavior. That says alot. Appreciate you guys again for the 2nd time now. And hopefully the next time I call isnt anytime soon. But it'll be these guys. Extremely affordable considering the quality of service provided.Service: Car towing