Lowe's Home Improvement

Nathan Miller

2024-04

Lowes has changed. Their products are cheaper quality and they had a recalled item they did not honor properly. We were told 1 thing on the phone and another in person. Too many recalled items and lots of price discrepancies on their inventory. Their My Lowe’s doesn’t work properly for all customers, Corporate said to speak to them and we did and they just said talk to Corporate zero accountability. We LOST a 150.00 on a recalled item.

Wendy Lambert

2024-04

I had planned to put up some fencing around the backyard but after seeing these prices, there's got to be a better way. I know inflation has caused everything to go up so much but this is crazy. Other than this, Lowe's usually has pretty good prices on things. The staff are always very friendly and helpful in case I need to find something in a hurry. I get lost in Lowe's! LOL there's always more stuff that I need and I end up leaving with more than I thought I would.

Dustin Raymer

2024-03

Lowes provided exceptional service during my recent visit, largely thanks to Chris and Del. Chris, the long-haired rocker guy, displayed impressive knowledge and guided me effortlessly throughout the store, ensuring I found everything I needed. Del, on the other hand, offered quick and thorough education on Brad nailers, vital for my project. Their combined efforts made my experience efficient and enjoyable, leaving me impressed with the expertise and assistance provided by the staff at Lowes. This is a huge difference from my experience a couple weeks ago. The employees during that experience made it quite evident how insecure they were about their knowledge of home improvement.

Kurt Martin

2024-04

Shopping for Sherwin Williams paint, told the computer I wanted the paint dept. it gave me lawn and garden. The guy tried to help but we got cut off by a computer. I think your stores can do better, they have in the past.

Larry Graham

2024-04

After our 3 yr old samsung washer went out. Went to buy a new one to find have don't stock them at all. Called around to every lowes withing an 1 hr drive.. none of them stock them either. Said they can order and deliver for a fee. Or ship to store in 7 to 14 days. Reaching them by phone was a joke. No one would answer the phone. If you need a washer right hen and there.. don't go to lowes. I think I might even give up my lowes card, cause I can get better deals at menards. And they stock everything they sell.

Illinois Dude

2024-03

I tried to purchase a Whirlpool Refrigerator with Water Line and Icemaker from my local Lowe's. I asked one of the Lowe's Associates what I needed in my Kitchen for the installation, and he said a water line with a brass shut off valve within six feet of the refrigerator. I had a plumber come out and install a brass shut off valve, a valve which was actually purchased from the same Lowe's.When the Installation Crew came out to my house they said that they could not install the Whirlpool Refrigerator because my Water Line had copper piping. Well, that is kind of silly as just about any older house DOES have copper piping. So, despite having a brass cut off valve at its end, the Installation Crew refused to install. Naturally, since my purchase was supposed to include installation, I thereby refused to take delivery.I complained to Lowe's, and the Supervisor of the Appliance Department first said that he would open a Ticket to look into the situation, but then tried to convince me that a Ticket was not needed. Well, I insisted on having a Ticket opened on this, and he promised to text me the Ticket Number the same afternoon. No Ticket Number was texted to me. In fact, NO follow up text at all.So, if you want a replacement refrigerator, order from a Vendor that will actually install it rather than try this Bait and Switch routine.

DiAnne Griffin

2024-03

Associate Del was there again to guide me to my home improvement items on my list. Second time in three visits this last week Del has helped me out.Saved me time and money. Thanks Del

Vivian Bailey

2023-12

Great experience. Del in windows and doors was knowledgeable and very helpful. I am currently remodeling and definitely will be doing my business here

Terri Lock

2023-11

I had amazing service when I came into the store to get a bunch of ceiling tiles. Beth and Ethan helped me and they were very professional and very helpful. Thank you both so much!

James A. Lappin

2024-03

Had a great experience at lowes with all the great help from Kelly,Mary and Yuri. They were very helpful.

Marcus Lehman

2019-05

This lowes just received an awesome new kitchen showroom and it is absolutely gorgeous! The staff was very attentive and helpful, but they are in high demand, so if you don't mind waiting your turn you'll do well. Overall, I have a very positive experience everytime I shop here.

Christine Jones

2023-07

I never really stopped here much in the past but after recently finding out that they carry Irwin Quick-Grip Clamps, a nice selection of other woodworking tools & accessories, and actually have products that other don't. I would like to see a more affordable price range on some items, though as I've found that quite a bit of the items I'm interested in are sadly pretty expensive. Just by simply offering some type of discount program or even incorporating a scheduled day/time-frame (every Saturday between 9am-2pm) that provides customers with an assured percentage rate. By either taking a more selective approach such as: offering a discount towards a particular in-store brand, a particular category- (tools, organizational supplies, home decor), or just a simple customers choice- (customer chooses what their discount goes toward) or maybe a directive approach such as: adding a small token of gratitude to every customer (in-store & online). For example, honoring a certain day to customers such as: A Customer Appreciation Refinement Day Sale- (a 5-10% discount off the entire store to every customer.Eitherway, both examples would overall be beneficial in all the necessary areas as well as almost guaranteeing a position of becoming an even better competitor as well as being a profitably respected company worldwide. I would definitely shop here more often if the prices became more reasonable or even doable for that matter. Otherwise, I would recommend to anyone & everyone who likes to shop as much as I do. Employees have always been professional, friendly, and helpful. Provides an exceptionally welcoming environment in general and has always been satisfyingly organized, well maintained, surprisingly inventoried, and the perfect supply & demand vendor for the everyday home improvements handyman.

Jozbo Cid

2024-03

Overall Great experience, Even though they did not carry what I was looking for they did their best to help me find a substitute.

Portage Wizard

2021-05

I got all my wood and headwear needs from them. Very helpful told them what I needed and what I was building so they helped me with my list even walked with me to make sure I got what I was wanting will go back. I have always been a Menards shopper but NOT anymore.

I_Shall _Return

2024-03

We love Lowe's and their friendly staff at the Danville store!

Gerald Moorman

2023-05

Great shopping experience. The associates are friendly and knowledgeable. We asked where we could find what we were looking for and got the exact location and answered all of our questions. We got estimates for cut glass and their prices are very reasonable and they cut it for you while you shop or wait. Great value and quality. Highly recommended!

Becky Albin

2023-11

Didn't have the 2 things I was looking for... had to go to Walmart. Nobody ever came to the paint department. I hit the button 3 times. When they do come, they are very nice. I think they are just short handed like everyone else but it would be nice if they could train people to do more than one job.

Justin Wilson

2023-11

Great selection of different types of things needed. Nice to have an alternative home improvement store.

Terry Baldwin

2024-04

Compare prices and selection. Service is lacking and selection in some areas limited.

Jeremy S

2023-06

Lowe’s is lucky to have employees like Skylor! After one trip yesterday and having five people try to locate an item that said was in stock on the website and not being able to find it. Today I went back looking for it again, thankfully Skylor was working today! He ended up going above and beyond end found said item on the top of a shelf still in a box. He deserves a raise!

LORI STEWART

2023-06

I’m from Nashville TN- I went into the Lowes in Danville today( Sat. May 27th) I could not find what I was looking for …. Brad went above and beyond the call of duty by literally taking me exactly to the item I needed and even made sure it was the right fit! He is not only the first smiling face I saw but was incredibly helpful!! We absolutely need more guys like Brad in this world and your store is extremely lucky to have him!! Thanks again Brad!!!

D. Moore

2023-05

Good for a big box store. Found what I needed for a painting project. Plenty of choices. Having all those employees there and only self checkout labes available is a joke! We are paying for items and have to check out ourselves! We are not your free labor force, we are customers! If we check out ourselves, we should get a discount!

Michael Dubree

2024-03

Awesome play room . Lol . Employees very helpful

Tammy Musson

2023-07

I went to Lowes to have a few keys made. It took several minutes to find someone to even help me for beginners. Then the young man informed me he doesn't have the correct keys for two of what I needed. SOOOO, I'll go to Botts!!! A body won't go wrong by going here! 😉

Linda Volkel

2023-12

Disappointed the veteran's discount was stopped for appliances but understand it was being abused.

John Homann

2023-12

Friendly, helpful staff. Have motorized carts for the handicapped

Christopher Roberts

2023-05

really disappointing. I went to the contractor desk like always to order stuff and because they were now the pro desk. They don't get credit for my business? Each person has a weekly dollar amount that they need to reach every week. Because I am not a pro member they aren't supposed to help me!!!! That is poor customer care first of all. Lowes needs to change that bull. However the lady (great lady) there helped me anyways and the guy didn't want to help or care. Lowes needs to step back and look at what they are doing in there stores and fix it. Not sure if I will go back to Lowes after this Menards is right next door. Guess where I will be going.

Nicole Kindred

2023-05

Ordered carpeting for the new house. Jerry in flooring was great. He helped figure all the pricing so I could get the exact carpeting I wanted.

Cynthia Beekman

2022-05

We ordered a Refrigerator and had set up for delivery. Firstly they we’re going g to take it to the wrong address!!! Despite having it correct on the paperwork!!!! We spoke with the drivers because they were having a hard time finding a place and the guy was very rude. Then argued with us about even bringing it into the house!!! Seriously. They legit were going to leave it outside! I come from up north and have never experienced that with deliveries for furniture or appliances. Poor customer service from the delivery team! This whole town seems to have a problem with customer service so much for the south being more hospitable. I get extremely better customer service in Chicago! I expected more from such a small town.

Sissy Sue

2023-08

They are a little pricey and dont have everything you need so I head over to Menards.I do love their lawn & garden!