4.7 (1163)
100 Lanter Ct Suite 4, Collinsville, IL 62234
(618) 803-7067
orkin.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lois Shoen
2024-05
My tech, Ken, was very thorough and knowledgeable. I feel like it was very affordable as well. I feel like I made a good decision joining with orkin in my fight against those destructive carpenter ants.
Ron Von Talge
2024-04
Orkin technician arrived on time and was efficient. Communicated any issues and handled the treatment service professionally. Typically Orkin sends a text notification alerting that the technician was on their way to the appointment. This did not occur on this treatment visit.
Kristie Sikora
2024-03
My rep was knowledgeable and took the time to walk me through the process. He explained what he was doing and gave me a nice education on the types of pests we were treating. I appreciated the reassurance and look forward to resolving my issue with this team.
Robert Taylor
2024-01
Our first initial inspection wasn't a good first impression because the Orkin worker didn't use very much of their products so we where still experiencing a lot of bugs after 14 days. I had to call and make another appointment for a spray witch they were very nice about it. The 3rd go around the last used product that wasn't use the 1st two times š. The customer service on the phone is great š though
Tee Merriweather
2023-12
I use to think Orkin was the best however, lately the past two years the technicians have been coming to my house with one can of spray and I have a large house with a lot of spaces and they donāt get everywhere.They havenāt gotten my crawlspaces because theyāre very small and the people theyāve been sending have been well Too big to go into the crawlspaces when I asked them to get certain spots I noticed they havenāt. They havenāt been leaving me with a comfortable feeling that Iām getting what Iām paying for.Time for spiders to come in and itās strange that after the Orkin people leave I see more spiders than before. Iām inclined to cancel your services. Otherwise the company is OK. Thanks
Antwynette Golliday
2023-12
Was given a lot of wrong information from the start. Paid and received nothing but a walk through and a guess on this and a guess on that! Had and appointment for a Saturday, the guy came out started my paperwork then got a call saying he had to leave because my appointment was canceled smh. The lady that came out today was friendly though. Thatās about the only nice thing I can say. Iām very disappointed with the experience
Terry Tennant
2024-05
The Orkin representative Terry as always was punctual, friendly and does a great job of performing the pest control prevention measures.
Peggy Chapman
2024-05
They are doing a great job. Always polite and friendly and always on time.
Angie Beyer
2024-01
Steve was very thorough and professional with his inspection and took the time to explain everything so I could make an informed decision about how to move forward. Tony did an amazing job of executing of the treatment plan and making sure all of my questions were answered before he left. Terry is always professional and courteous when he comes for my quarterly pest control treatments. All around great business!Services: Termite inspection, Termite extermination, Bug & insect extermination
Jerry Kelling
2023-11
Bryce, Mike, and Jacob were diligent and very conscientious in their work product and I feel confident that we will get the promised result! Bryce listened to my questions and answered them thoroughly. I highly recommend these guys!Services: Termite inspection, General pest inspection
wanda wanda jaco
2024-04
I called to request an extra visit to treat ants in my bathroom. I had a technician come within a day. Sprayed inside the bathroom and outside of the window where believe they were getting in. No more ants.
Kellee Lambert
2024-04
I was at work but my guy said y'all was very polite and very professional I really appreciate that it's hard to find friendly professional people these days ....THANK YOU SO VERY MUCH!!
christopher bell
2023-12
Orkin has been good about coming out as much we have needed them to without additional charges. However we are still having some issues with pests. We have had three different treatments so far and are hoping the latest one will fix our issue and ear Orkin a 5 start instead of the current four.
DeMarkus Armstrong
2023-11
Bruce did a magnificent job. He was very respectful, he filled me in every step of the way and, did not take long at all. If you got spider's like us Orkin is the way to go!Thanks you!Service: Spider extermination
Barbara McGhee
2024-03
My terminate inspection was very thorough. Suzanne knows her job very well and answered all of my questions thoroughly.
otsom1986
2023-11
This is only phase 1 of addressing my mouse problem, but my Orkin professional was extremely knowledgeable, and answered all of my questions/concerns about eliminating mice without causing harm to my pets. I feel confident that this will take care of my problem without having to worry about safety for me and my pets. Highly recommend!
alicia kirkley
2023-11
Debbie was absolutely amazing and went above and beyond any service I have received so far. She took care of the whole house and our shed and the spider webs! Will be requesting Debbie for all of my appointments.Services: Rodent extermination, Spider extermination, General pest inspection, Bug & insect extermination
Rachel Brown
2024-04
I just got started with their services today, so I'm not sure about the results as of yet but, I heard that they're one of the best exterminating services that are out there.. hopefully I'll see some results soon enough
Steve Seitz
2023-10
This treatment prior to the change in the seasons was scheduled for after I got home from work finally so as to be here. That has been my only āgripeā . That is MUCH appreciated, and the service tech Jeff was fantastic. He deserves a Big š on his work/treatment around our home. Much appreciated, this was the kind of service that homeowners paying good money for appreciate. Thank you.Service: Bug & insect extermination
Jessica Guardian
2023-12
Iāve been utilizing Orkinās service for a few months now and every one has been great from the customer service to the technician that comes to my house.
Eeyore
2023-09
Do not use Orkin. I signed up for quarterly service and it has been an absolute nightmare from the beginning. My very first visit didnāt go well and every visit since then has been terrible After my last service a few months ago I had issues. I still saw ants. Orkin came out and set some Terro traps. I could have done that myself. This made the ant problem worse. I called Orkin back. I was told a manger would contact me the next day. I never received a call back. I called back and left several messages and still no once called me. And then to top it all off Orkin showed up at my house this morning without any kind of heads up. I was not home. I received no appointment reminder, no phone call, nothing. I had no idea someone was coming today. Iāve never been informed of my scheduled service days. I received a text from the serviceman telling me he serviced the outside and I need to schedule indoor service because I wasnāt home and then bam $117 is charged to my credit card. This isnāt the first time theyāve randomly showed up at my house. One day they showed up on a random weekday to do a house inspection that I never scheduled This company lacks in customer service so much. There is no communication with their customers. Iām very disappointed that I signed up for this service and on top of that Iām paying for it. I will never use them in the future. Save yourself the headache and money and do not use Orkin.
Kimberly Daniels
2023-12
We called on a Monday to schedule to have our home serviced and the very next day they had Brian at the house. Extremely quick and easy process!
Linda Harper
2024-04
Very friendly, courteous, knowledgeable, and quick to respond to your needs!! Excellent crew!!Service: Termite extermination
Melissa Butler
2023-11
Damon is my representative and he's Amazing!??I highly recommend Orkin and ask for Damon! He will make sure that you are happy and he will not try to sell you anything you do not ask forServices: Flea & mite extermination, General pest inspection, Bug & insect extermination, Bed bug extermination
Karen Hulvey
2024-04
Orkin worked me on the schedule appt. Kept us informed as to when they would be there and when they arrived.
Lesheryl Bell
2023-09
Suzanne with Orkin was amazing professional, funny, down to earth and totally made what appeared to be a horrible situation very easy and comfortable. Grateful it turned out I didnāt need the service but she was a great support and addition to the Orkin team. She offered preventative measures and truly professional.Service: General pest inspection
Christopher Hobson
2024-04
Your agent was very professional and kind. I have asked to be notified before they arrive at my home so I can be their .Service: General pest inspection
Doug Vernon
2024-04
I don't usually leave comments or reviews, but I believe that if companies had a more employee's like Dustin who was very Is knowledgeable and courteous with the customers and the products he was using He explained everything he was doing. I've had services before with other places that just come in walk around don't tell you anything and then say they're done and nothing gets fixed, Great service is hard to come by I am very impressed with Dustin and with Orkin. Once again thank you for your service that you provided today And the integrity that you Provided along with it.Services: Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Amy Spears
2023-05
I love my technician Dustin! He's always on time which is very important to me. He's respectful, thorough, and diligent. Always answers any questions I might have. I can take a picture of something I find and show him when he comes and he'll tell me what it is and whether it's anything to be concerned with. Customer service team has always been polite and made their best effort to get a technician out if I have any issues. Like last summer when we nit only had wasps but CARPENTER BEES!! They were eating through the wood under our deck and they immediately sent Dustin out and he took care of it! Services are affordable too which is important for me having 6 children!Services: Home inspection, Hornet & wasp extermination, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Mosquito extermination, Bee extermination, Bug & insect extermination, Ant extermination
bholtzman50
2023-09
The 2 men who came last week did a great job spraying the carpenter bees. The young lady that came yest was awful. She doubted & opposed everything I said. She denied they were carpenter bees so I had to show her a photo of a dead one from last week. She said they donāt sting ppl. I showed her where the bees lived & where the men sprayed. She did not want to respray the nest. I told her they stung my horse in the belly Sat She said ādid you see it happen? Were the bees hanging on him?!ā I told her 4 of us had 14 stings between us & none of the bees hung on us. My horse has had a huge swollen area on his belly. I donāt know how many stings he had. I had to keep begging her to spray the nest. She said sheād call her boss. I had to go to a lot of trouble in high heat & humidity to get the horse out of the barn. Cover his water tank from the spray. Get him situated somewhere with fans on him & carry many buckets of water to that place. Orkin never called me to discuss her terrible visit. The young men were good representatives of Orkin but the woman makes me hesitate to have them come back to spray. Those bees have bad venom & they are dangerous. My grandson & I had our throats close up. My other grandson had his eye swell shut.Service: Bee extermination
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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