PetSmart

noemi luna

2023-10

I wish I had read the reviews before taking my puppy to this store never again! My puppy was not the same when I picked him up from petsmart he looked sad and scared he didn't want to play or eat all he did was lay down later on I went to see what was wrong and noticed he has broken blood vessels in his eyes . I am deeply disappointed because I was excited he would get groomed for the first time. 0 stars, if possible!, and to think i was going to sing up my puppy for training here, it hurts me to see him like this 💔 Now I regret not driving those extra miles to petco. I'm sure it would have been worth it.

Ma. Cris Vargas

2023-05

Update: September 27, 2022I rescue (2) 6weeks old kittens, they had lots of fleas😔we named them S'mores (it's a female) and Brownie (male) ..They are doing fine now.I rescue cats & kittens so it is mandatory to come to PetSmart for the food I need for them... For some time now it has been a bit difficult to find all the food I need for the cats, but I know it is something that is happening in almost all stores In and outside of the country. The store is always clean, the staff is very friendly.I am sharing some of my rescued cats and kittens..

Bernadette

2023-05

I took my 5 month old German Shepherd Scooby for a Puppy Training Class at the Pulaski Petsmart with trainer Yadira. She was fantastic!! My puppy loved her and did what she asked. She gave me pointers what to do at home to train Scooby and showed us how to train him to be a better puppy. I had questions out of class and she gave me her number to text her and she replied so fast. I will be thinking about going for another class for sure as long as she's the trainer. Thank you again!!

Daniela Medina

2024-03

If I could 0 stars I would ! Horrible service!!!! I went to the store on Sunday around 5:30 to buy fish. The worker very rude ask if I had a ID with me to buy a fish NEVER have i been asked to give an ID nevertheless I gave it to her and asked when this rule was Applied, with and attitude she answered “since always or what you have a problem with it” I laugh it off and just waited while she checked my ID. This girl could not find my birthday on my green card “racist” and I told her it was a regular ID then she decided to deny service and did not sell me a fish. THERE WAS NO NEED TO HAVE AN ATTITUDE OVER A FISH!!! Fix your workers pet smart.

claudia hyzny

2024-03

The stores always clean and the staff is always very friendly the adoptable cats cages are always clean and the cats look healthy. The Fish department also looks very clean and they always have deals or sales. This is a very convenient location close to other shops and off of the expressway and also restaurants in case you get hungry.

Ricardo Huerta

2024-02

Ready to cancel my Autoship orders with this company! I stopped by for some treats and litter. Having already needing to go to the bathroom I thought I could squeeze in the visit and just use their bathroom. Well to my surprise the bathroom at this place is for "employees only" (such a bogus policy) nevertheless I begged the employee and later the manager to let me use the bathroom as I already felt leakage. Well, the staff refused to make an exception for me even after I explained that it was a serious emergency. The staff very much preferred that I'd soil myself or pee right on the store floor than to bend their policy for someone in desperate need. The manager chose a "company policy" over her humanity. Might have to price around for my products because PetSmart ain't it after that. Just look how they treat people, can't imagine what they're like to pets.

Jose Fernandez

2024-01

This was my first time taking my dog here to get groomed. Luigi R. was the groomer for my pet and he was not patient at all with my dog. When he grabbed my dog on their blue leash to check his nails, he was practically choking him and I could hear my dog struggling to breathe. By far the worst groomer I’ve ever had. If you’re thinking about taking your dog here to get groomed PLEASE DO NOT BOOK LUIGI R!

Jesus Murillo Jr.

2024-05

Absolutely amazing place! Super friendly staff

Luis Rodriguez

2024-02

What happen to the nice people that worked here now workers are rude like they don't want to talk to the customers or something. It's good to see that the grooming department still has good customer service but the store side not good

German Garcia

2021-05

The store itself is ok with what they have stocked. I wish they would sell more things for saltwater aquariums. The last couple times I've gone the store hasn't been so clean. It's really sad to see how they have the fish. Most of the tanks for the fish were filthy with a lot of the fishes dead. Ive never had an issue with the customer service but last time I went I asked if they can matched the price that it showed online. The item was $80 in store and online was $40. It didnt say anything about online only ordered or anything like that. I asked an older lady with short hair that works there if they can price match that. She asked to see were I seen it so I showed my phone and showed Petsmart website with the price. She said they were only able to price match half of that so I would be getting it for $60. I asked why and she gave me a very short and aggravated answer to how "that's how things work". I ignored her and went to the cashier where a very nice lady took care of me. I asked her the same question and she didnt hesitate to price match as long as I showed her on my phone the price. I rather take the extra drive to Petco or my LFS now 😐

Mike Dwyer

2024-02

This store has a poor selection, and is poorly organized. They don't have food in the refrigerated section labeled by type of pet it is for. They don't let customers use the bathroom, despite the bathroom being punlic facing, which violates corporate policy. I didn't know Petsmart was doing so poorly that they can't afford to staff to maintain adequate facilities for customers.

Brenda Osorio

2023-05

I took my dog Charlie for the Beginner education course! I loved it. The trainers name is Yadira. She helped me train my dog and gave me the best tips for what worked for my dog and I. She will always respond to you fast via text or call. I recommend this course and will be applying for her next! Let's just say I could now walk my dog without looking like a crazy lady!

Nicole Delgadillo

2022-05

If I could give zero stars I would, but I’m giving one star because I’ve witnessed the mistreatment of leopard geckos at this location. As a store the staff members are nice and I’ve never had a bad experience but it has become apparent to me that the staff is extremely under qualified to maintain certain animals. As a leopard gecko owner myself, I’ve done sooooo much research and asked many exotic animal care takers/ veterinarians on the best ways to maintain and care for them, and one of the basics is it’s best to not keep multiple geckos in a single inclosure because they become territorial and fight. Over the past several months this location has kept several (4 or more geckos at a time) in the same enclosure and during that time I’ve seen many of them have lost their tails. A geckos tail is a very important part of body where fat is stored but beyond that when their tail is lost it’s evidence of extreme stress on the animal. I suggest this location take action to ensure the welfare of their animals is taken more seriously and that staff members are properly trained to not over crowd these animals. Photos below were taken the day before posting this (8/16/21).

JMO123

2024-02

Always super helpful staff and the fish I’ve gotten here live long. If not they have a 14 return or exchange policy.

Daisy Andrade

2022-05

I won’t ever take my dog to this location. I took my dog to get groomed and I got her back with bleeding eyes. No one could give me no explanation about what had really happened. Please make sure you check your pets before paying or even leaving the store. This is the worst experience I have ever encountered with my fur baby .

Sonia Rivas

2023-12

Was asking questions and needed a professional opinion about a new product I was going to purchase and the 3 cashiers told me "there's instructions in the box" and walked away, the Mexican guy with mohawk looking hair, older white lady with short buzzed hair, and young Mexican girl. They need new staff their customer service is terrible.

Ceci M

2023-06

We appreciate the care and attention PetSmart’s grooming team gave to Otis. The 5 star service, explanation of care for our senior dog and sweet attention made us feel heard, well taken care of and we also understand the previous unpleasant visit Otis was under high stress. It’s beyond our appreciation, thank you for using your remarkable talents, we are so thankful once again for taking care and the incredible service. We are beyond blessed and thankful ♥️ Otis is very happy & playful - we also want to say thank you for making us feel welcomed with comfort.From my family to PetSmart grooming team: Quiero agradecer a Luigi por el excelente servicio de grooming, me dio information detallada de los servicios que hizo, ademas sobre su piel, dientes, y entre otras cosas. Estoy muy contenta de ser parte de Petsmart family y que tengan un personal muy amable y professional. Muchísimas gracias por hacer lo máximo!

Victoria Flores

2024-02

Employees where extremely friendly and enthusiastic!! Store is also always clean and organized!

Malley Muñoz

2023-05

Took my furry baby for all 3 training courses. Beginners, intermediate and advance plus a trick class. We all enjoyed and loved the classes. Watching my furry baby bloom was so exciting. I will recommend taking the training courses with Yadira(Trainer) she was very helpful and always answered all of our questions on a timely manner. It was an amazing experience and highly recommend.

Sergio Almazan

2024-01

Good place, good service, no issues whatsoever since I've been going there.

Rolando E

2023-08

Fabio is excellent at what he does. He went above and beyond to help us with a complex return during a busy period and he was more than happy to quickly solve our problem. It's people like him that make this a very friendly and welcoming store. Thanks Fabio!

Nivardo Almazan

2024-03

Awesome! Employees here are very friendly and helpful.

Erik Lopez

2018-05

I’ve been taking my dog here to get groomed for over a year now and usually he comes back looking great.Today on the other hand was not a usual day.I don’t know if maybe someone just had a bad day but they completely missed a large chunk of hair on his head and chest for his hair cut.Also my dog gets super nervous when you touch his paws and they let us know that they would charge extra for “extra handling” which is fine, until we checked his paws/nails and find out they cut little to nothing off and just left them as is.If your going to charge extra for handling then at least do the basic things your package says it will do.We’ve had multiple good experiences here and hope this was just a bad day but it looks like we might have to start looking for other grooming services.

Justine Esteves

2022-05

Very unprofessional! They cut my puppy’s dewclaw on one of his back legs! Left him half shaved as you see in the picture! They did however pay for his medical bills but didn’t offer to remove the other dewclaw as now that he has one still on the other side! Very inconvenient I had to travel to get my dog due to the lack of communication! They refused to tell me anything on the phone! The anxiety and stress they put on me and my dog is very unacceptable! If you have a dog which mats easily do NOT go here. Like how do you mistake a dewclaw (when it had a nail) from a mat! Traumatizing experience!

cristian salvador

2023-08

Usually just get my crickets for my chameleon.Never had a problem.

Shawn Aldridge

2024-05

They have everything you need 4 ur furry little friend !!!

Dominique Simpson

2024-02

Didn’t try to sign me up for discounts and was not very helpful.

Alex Pina

2024-02

Hours say the store closes at 9 got here at 8:30 and the doors are locked.

Dominique Simpson

2024-02

Didn’t offer discount for signing up and was not helpful at all.

M Mancera

2023-05

This is my local store and visited often. I prefer going to smaller owned businesses, but Petsmart makes booking more accessible. I still visit when I can't get an appointment at a smaller place, however big pet peeve is when a handler drags the dog across the floor because the doggy isn't voluntary going along. PLEASE don't do this guys. Next time I see this I'm simply walking out and not returning, I'd prefer to see more professionalism.