4.4 (548)
9670 S Western Ave, Chicago, IL 60805
(708) 907-4297
stores.petco.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kida Martin
2024-03
I take my puppy Nyla to Petco Grooming and her groomer is Donny and she does one hell of a job on my baby alwaysa Thanks Donny!
Positive Vibes
2024-04
Thank you DONY(Groomer) great work she’s polite, patient and her work is always great!💝Also I want to thank Gina for great customer service and letting me know about the app! 😊
Marissa Bowman
2024-04
They have everything you need. I would like to see more for my duck. There is literally one bag of food for him and this is my second visit to this particular store. I usually go far to get my duck food.
Sergio Flores
2024-04
I want to make a complaint against a dark-skinned man who asked him for help and reluctantly he didn't listen to me and I told him again that he would please help me look for milk for newborn puppies and he reluctantly took me to the line of the milk. It seemed like he was doing me a favor when he is there to serve the customer.
Lilliana Lara
2023-05
Zero stars if possible. I visited this location for the first time and was very disappointed. I went to the reptile section. Some of the animals looked distressed and the condition they were in didn’t look healthy. The tortoise enclosure had dirty water and no food in their bowl. The chameleon enclosure had a chameleon that was shedding poorly and looked dry. There was no humidity for the chameleons at all, so this store needs to mist them. I hope someone can take better care of these animals because they truly deserve people who care for them.
Valerie Knighten
2024-05
the store was clean, the items I was looking for were easy to find and the cashier was professional and personable
Kim Guhr
2024-04
They have a better selection for items than other petcos, the building is big so that is probably why. everything seemed pretty stocked which is great. My only complaint is that every time I’ve been there I’ve had to wait in long lines. Anyways, don’t buy your pets from businesses like petco pls
Peppy Golden
2023-12
The service for my dog's shots were good, but when I picked her up, she had feces all over her backside. I was not aware of it until I got into my car. She was so uncomfortable that she would not sit down. It was when I smelled the stench, that I realized there was feces all over her, which transferred to my clothing.
Carolyn Bronson
2024-03
Great Customer Service! Natalia was a great. She took the time helping find the right harness for my dog.
Ignacio Samano
2023-11
0 stars if possible. Bought fish and they died overnight then o went back to try and get a refund but they said they can’t do one unless we took the DEAD Fish back. I lost about $45 and my fish. I had everything I needed for the fish and the water I tested, it was fine. Never getting fish from here again.
Jacqueline Witherspoon
2023-12
I enjoyed both visits. The support staff is so knowledgeable and loving of my pup 🐶. He was only on his second day of rescue and I learned so much from Santa and her Elf. We will be loyal!
Camille s Jackson Lightworker
2023-10
First time visiting last month very warm welcome. Cashiers were very nice and took their time. Will be back to check out more things for my cats. Great service
Brittany OBerry
2024-05
Very nice 😊 The staff have always been very helpful and friendly visiting petco.
Geradessiel Simon
2023-11
Very welcoming,most engaging- especially Natalia!
J Ross
2023-05
I was very happy with my grand dogs shampoo. I wanted to keep her hair long for the winter months, so she will only got a wash, toothbrush, and nail filing.
Talena
2022-05
This place was nice. Except there's a rule set in place of not being allowed to hold any animals. That was very disappointing, but at least the animals looked alert and well.This little guy played so hard and interacted with everyone from inside its cage until it got good and sleepy. So cute!As for the employees, some were friendly and helpful. I haven't gotten around to each servicer to know if they are kind towards me or my pet. But from the overall experience, I would give them another visit!
Artand02 Art
2024-05
I was able to locate all the items I needed for Daisy
Courtney Wilson
2020-05
Petco was good. I took my dog in to get groomed. A bit of a wait but it was expected. (Everyone getting their animal's ready for the holidays) or at least I am. But the employees were wonderful and every helpful. I loved their clothes for my small child lol.
Ty Felix
2023-12
Had to grab good food for the puppy. They always have my favorite brand. Blue Wilderness. They also have a wonderful program if you buy 7 bags of dog food the 8th is free. Now its the 10th bag is free or 59 dollars off.
Sy Lewis
2023-08
Every experience is great here they are kind, to humans and pets. The staff is knowledgeable on all pet related products and genuinely form relationships with their regulars. They ask about my doggie and always carry his big bag of food to my car. They never let you forget your coupons on the app and encourage you to sign up for anything that benefits you and your pet. I travel a long 19 miles round trip for the exceptional service here
Kathy Taylor
2024-01
I walked in and found exactly what I needed and was pleasantly surprised that it was at a lower cost than the regular stores.
Tony Allen
2023-10
Should of looked at reviews first but didn’t ! This place literally sucks every person who worked here was engaged in personal conversations ignoring people standing at the counter waiting to be checked in and on top of that the darn vet stood there talking to a dude about his dog for 30 minutes as if she did not have 12 people in line already checked in before she finally decided to give the man’s dog a shot something that should have taken 5 minutes since the man’s dog was only getting that one shot!
Laura Kelly
2024-02
The cashier was patient and helped me with my online order for store pick up. I will make this my main store for fish and cat products.
Deanna Joseph
2024-01
I went to buy the bulk snacks and the picture stated 9.99 and I got a pack and they rang up 14.00 dollars, the Manger was rude and the sales associate.
donald lesley
2024-01
I went to pick up dog food found a customer service was great
Sylvia Fennell
2023-12
Took my dogs there and they refused to bathe them. One because of an old scar another because of a cracked nail. Don’t waste your time, go some where else,
Pat C
2023-05
Great first experience! I was really worried I would have to return to the old food type my dog was beginning to not like! So many healthy choices here and I was very pleased to hear that no pet food had preservatives.we found one that he loves! I hope our grooming experience goes as well!
Charline McGrath
2023-10
Picking up food for my 2 cats, Grace and Frankie. Everyone at the local Petco is helpful and friendly. Its easy to find the products my cats like.
Steven
2023-12
There's a rule customers can't touch the animals which will prevent children from getting attached before the parent has all the information.
Robert Carson
2024-04
I go there every 2 weeks and every time I'm there I have to go find someone to help me
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-7 PM |
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