Hyde Park Animal Hospital -Stony Island

Maurice Brown

2024-05

Pleasant atmosphere, treats my cat with care and kindness, Dr.and employees are nice , attentive and considerate.My cat on his visits, shows no anxiety or fear. Nice pet facility (hospital) if you can afford it, some what expensive, but well worth the time and money.

Alexis Patton

2024-05

if their credit card terminal is ever not working do not let them convince you that you can pay later. they send out payment notices late and then deactivate your patient account for not paying within a certain time frame. also, they have no problem letting other people sign documents on yours and your pet’s behalf without asking or informing you. i have been a loyal member of the hospital for years and am being denied service based on an agreement forged between the hospital and someone else whose name was not on our patient account without my knowledge or consent. my cat is now severely injured and they couldn’t care less about seeing her regardless of my attempts to settle the payment. this hospital prioritizes finances over patient care and should be ashamed considering the fact that it’s a whole animal HOSPITAL.

Tamra Rubin

2024-05

Excellent service. Highly competent staff. Offers wide range of services, including grooming. The care, grooming and general guidance i I received for my Belgian Tervuren was excellent.

tiffany sharber

2023-09

Don’t believe these paid reviews… These people are the worst!!!!If I could give them minus stars I would. I FEEL that This is a horrible bloodsucking money driven place never bring animal here I believe our animals are only a checks to them!!!!Every time I come here I feel like my dog is just an opportunity to suck as much make money for me as possible, so I don't go to them anymore but last week I was put into a situation where I had to, for boarding purposes, because my dog sitter got cancer and was going through chemo. I called them to ask if they could keep my dog and they advised me that his shots had to be up-to-date I specifically asked what shots and was told "just the regular shots". I get my dogs inoculations up-to-date and wouldn't you know, I bring him in and there's ANOTHER HUNDRED DOLLAR SHOT HE NEEDED. Also really funny, I was told before that they were booked solid for medical appointments until next month but all of a sudden they had time to do my dogs special inoculation so that they could suck another hundred dollars out of me...I spoke to the lady at the front desk and I told her that this was a special circumstance and that I wasn't expecting to pay this money. I asked if I could speak to a manager and if I could perhaps get a discount on lodging for my dog. She told me a manager wasn't available WHICH WAS A LIE I FOUND OUT LATER and that she would have someone call me. No one called at all so when I went to pick my dog up I was hit with a $600 lodging bill!!! When I asked her if there was a discount put on my account and told her that a manager didn't call me she acted like she didn't know what I was talking about!I've been to many animal hospitals and vets around this part of South Chicago and THESE PEOPLE ARE THE WORST (in my option) ...I feel that YOU AND YOUR ANIMAL ARE JUST MONEY TO THEM AND YOUR WILL SUCK YOU FOR EVERY DIME ESPECIALLY IF YOU ARE DIFFICULT SITUATION WITH YOU ANIMALS HEALTH...THEY LOVE WATCHING YOU BEG FOR HELP THAT THEY WILL WITH HOLD FROM YOU...

Meredith Taylor

2024-04

I cannot believe I suffered at this animal hospital for over a decade before I finally moved onto greener pastures. Yes, the grass I greener where you water it and it’s clear the grass is being watered with cat urine at Hyde park animal hospital.I had the most trouble calling to schedule an appointment but also the electronic scheduling platform did not work properly so you had to call multiple times and by the time they answered there were few available appointments - none in the near future. They required a deposit because they don’t trust customers to show up or pay - which is frustrating if you’ve been going here and paying for years. Then they’re always late for appointments and they can run 90+ minutes long.Find another vet, friends. I went to another vet and they answer phone, they are friendly, the appointment started on time and took maybe 30 minutes, and it was half of the cost. If you are still suffering with this clinic and a high turnover of providers, move on to greener pastures

Rai Rai

2024-02

If I could leave them 0 stars I would. My dog got very very sick and he was brought in. First I had to call like 50 times for someone to bring make the emergency appointment to bring him in. The doctors went back and forth with what was wrong and finally diagnosed him. After medicine and IVs and learning what to do at home and 1000. We were trying to save our dog. The next day we had questions. We called and called and finally left a message with someone for the doctor to call us back. Our dog passed 24 hours later. The doctor finally called back 2 days later. Smh. The callousness and lack of concern was ridiculous. They had no problem taking my money but couldn’t have the empathy to say your dog can not be saved or even to return a phone call. If you love your pet don’t come here

Mariano Hernandez Garcia

2023-09

They have always taken good care of my dog, Akira. She had to have a tumor removed a couple of weeks ago, and the whole staff was very nice and supportive about everything. I recommend this place!

Train With Tish

2024-01

Took my Salem 🐈‍⬛ here to get a yearly exam. They were so nice and sweet to him. Recommended extra care, but wasn't pushy to get extra money. Prices are reasonable. Treated me and my baby so nice!

Roxanne Jackson

2024-03

I’m very shocked and disappointed in how I was treated at my last visit at this clinic. The veterinarian with was very disrespectful and made a HUGE assumption about me and my family regarding the care of my pet!!! This person KAT might be a decent veterinarian, but definitely needs to learn how to speak to HUMAN adults! Totally UNACCEPTABLE

Lazette Saunders

2023-05

Dr Baker, at the HPAH, is the BEST!!! She and her staff took very good care of my Zoe (on the right) as she was in her final stages of life. I am very grateful for their patience and understanding of how emotionally challenging this was for us. If you don’t have a vet, you should consider the HPAH.💕💕

Audrey D

2023-12

It's pricey but the care is good. My complaint is that I can't get my dog in for urgent care in a timely manner. It's also difficult to reach by phone. Most of the staff are friendly and I like the providers.

Tamika Shambee

2024-03

This is a great place to bring your pets. They are very caring and very upfront with costs and also giving options. I will definitely be returning for all needs for all my pets

Marguerite Covington

2024-04

Great vet and clinical care for my pets, terrible follow up from the administrative staff! Without fail I’ve had to follow up at least two times for someone to confirm critical medications with the pharmacy partners.

T F

2019-05

The staff at Hyde Park Animal Hospital is absolutely wonderful.Very helpful and very willing to help.I love the way they answer the phone.If they need to place you on hold, they will first ask if it's an emergency.That shows how important you and your pet(s) are to them.Questions asked are answered with patience and without any attitude.The front desk staff ROCK!!!!The Doctors and Technicians are GREAT!!!! As they are the ones interacting with you beloves. The level of care is exceptional.Appointments are easy to get....no long wait time for appts.I have been coming here since my 3 1/2 year old Cocker Spinal was 5 months old.I now have a new baby and he is a client as well.I will forever come to the Hyde Park stony Island location for all of my pets medical needs

Jennifer

2023-11

I am writing this review because I read another review which suggested that they will take you for all the money that you have, and that is absolutely correct.First, the technology platforms that they use are outdated. It’s impossible to actually book an appointment or refill medications through the app; you have to call. When you call, their message tells you to book through the app even though it’s not possible.Second, I have taken my animals here for several years. I have scheduled all of their exams on time. They are up to date on all of their vaccines.And yet, when I called to request a refill of a medication for a recurring medical issue - I was met with very expensive barriers. What I found interesting was the way in which the representative went about explaining this. I asked for the food and she tells me they’re out of stock. I suggest a solution: I can order it through chewy and the doctor can approve it? Now that I have suggested a solution where I could get the medicated food elsewhere, she tells me that actually I need to book an annual wellness appointment because they haven’t seen my cat in 13 months.I didn’t book an appointment with them because I booked elsewhere (appointment pending) because every time I take my pets in for an exam I am stuck there for 1.5-2 hours as a result of the long wait times. For this particular ailment, the doctor didn’t do any additional tests or actually investigate the issue - they just prescribed the medicated food. Therefore, based on my experience, they could easily just approve the medicated food a second time for a recurring and known ongoing issue - but not if they want to get your money!Generally speaking, establishments that require deposites, cancel late appointments and charge cancellation fees but then also see patients horrendously late are garbage. I feel like for an ongoing patient of YEARS, the doctor could’ve approved that dang prescription appointment pending so that I could go ahead and start my cat on treatment. But they care more about getting their money than they do about the wellbeing of your pet. A capitalistic win, but a fail in providing adequate care.0/1 would recommend this facility

Lisa E Williams

2017-05

Dr. Wake and team are ROCKSTARS. Hershey - my baby - saw him, Dr. Williams, Dr. Bailey and Dr. Henry also, like once. Then, we moved to Florida. We've been in Tampa 2 years and if I could put him in the car and drive him there for his appointments, I would! I just had the most hideous vet experience on Friday and I couldn't even call Dr. Wake & team because the vet hadn't done ONE test or x-ray for me to reference. VERY hopeful for the knowledge and skill of the veterinary team we'll be visiting in the morning for a consultation. Just occurred to me to share my thoughts about my favorite vets. So many great stories about the vets and the front desk staff. Thank you, thank you, thank you ALL for making the first 8 years of me being a pet mom wonderful. Hershey loves you and at 10, he's in better shape because of many things you shared with me about how to best care for him.All the best, Hershey & Lisa Williams (formerly Kinsey)

Ellen James

2024-03

Best Animal hospital in Illinois. Service is top notch. Staff is friendly, knowledgeable and helpful.

Nike

2023-07

FWIW, I have not had a negative interaction with a staff member. They have been courteous in the least if not openly kind. However, this is not enough to carry them.I have gone to Hyde Park Animal Hospital for 10 years at this point (for 3 separate animals). It was never a stellar experience, but it got the job done and it was local. On several occasions, I have found myself waiting a great deal of time for my scheduled appointment which can be very frustrating. I have been driven to the point of finally writing a review because I need to admit to myself that this establishment is no longer worth my patronage.I waited 40 minutes for my scheduled appointment. I was in the facility for 90 total minutes. The visit lasted 50 minutes because the vet & tech were in & out of the office for various reasons. If this were the first time in 10 years that this had been an issue I’d probably let it go, but enough is enough. This is not the exception, it is the norm. It’s a quite confusing norm because I have called a few times over the years, attempting to get a last minute appointment for my dog or cat and they’ve always been unwilling to squeeze me in. If they don’t squeeze in emergency appointments, then why are they always behind schedule? It seems like an organization or scheduling issue and I’m sick of places trying to squeeze in as many appointments as (obviously NOT) possible at the expense of my time.Furthermore, the cost of an annual exam plus shots continues to increase. It has increased by $200 in the last two years. Last year I thought it had gone up (by $100) bc my dog required a few three year vaccines, so I told myself the cost would decrease (or at least not increase) the following year. I played myself because not only did it not stay the same, it increased by an additional $100.Additionally, they finally upgraded their app so you can schedule appointments through the app but I attempted to do so and it didn’t work. So I still had to call and schedule an appointment like it’s 2013.So at this point, I am paying more to wait longer and at best engage with moderately friendly staff. Being close to my home is not enough to keep me anymore and I will be seeking another provider.

lisa pugh

2023-08

Great service with great staff for my furbabies! Sasha Swagg & Shay❤️

adrianne holmes

2024-04

The vets and techs are amazing. Great customer service and Shaina is so sweet.

María Lozada

2023-09

My dog had an excellent experience during his yearly visit. All staff members are incredibly nice, patient, and knowledgeable. This is the place to go if you have a pet.

Lori

2023-08

Dr. Baker is the absolute BEST. She is extremely knowledgeable, friendly, and loves her fur babies. Dr. Baker has been my pets vet for over 10 years, and I consider her a true friend. The staff, especially Shannon and Nina, are professional, conscientious, and thorough. I love HPAC

David Messner

2024-04

They take care of our pup and us. We love them.

Robert Aldrich

2024-02

I called to schedule an appointment and the secretary was extremely rude. I will absolutely not be bringing my pet anywhere near this place.

howard young

2024-04

The worst vet ever! If you love your pet, don't bring them here.

Adam Rowe

2024-02

Really great veterinary clinic! Friendliest staff I’ve ever been around 😀

Rachel Dolan

2023-11

Incredibly kind staff who want the best care for your pet. The best care may cost slightly more, but absolutely worth it.

Aminah

2023-06

EDIT: changed vets because I sent my cat with my husband and he came back with a limp. Luckily nothing was broken but the tech didn’t say anything. If the cat was being difficult they could’ve easily told us and we would’ve come back in another day. You need to be able to trust your pet with their vet. I don’t trust them anymore.I like this vet. The techs are excellent. Except the one that didn’t really clip my cat’s nails. My fault for not checking. It’ll never happen again. Prices have gone up but where have they not? Overall great service since my go to vet retired.

Linda Jennings

2023-05

Very clean, modern facility. Wait time was short, saw vet personnel within 5min. Customer service was excellent. Vet nurse was knowledgeable about my kitten and loving. Handled my kitten with care. Dr S was very pleasant, gave detailed explanations to all my all my questions. Gave side effects of shots given. Dr S did not rush her care. Discharge instructions were easy to follow. Discharge was quick. Vet costs can be expensive..pricing reasonable

Adam Mendez

2023-05

This was my first time visiting this animal hospital and it was good. The wait wasn't terrible and the facility itself is laid out nicely. The only thing that bothered me was that during my pet's examination (I went in for a skin allergy situation) I tried to show the vet a new hotspot from the allergy that developed on her back, and she was all like "excuse me!" in a really aggressive tone and I wasn't sure what that meant and when I didn't take my hand off of my pet quickly enough, she said "Excuse me! I am doing my examination!" At this point I was bewildered because she seemed so poised and professional at first. Being a new customer, I would expect them to be a little more professional and understanding. It was really off-putting. Other than that, the staff was wonderful, and the prices are reasonable. I think I will go elsewhere next time though. I don’t want that vet ever again.Update: After visiting another vet I was blown away by how much better they were than this place. The vet at my new place blows away the condescending rude one here. So much more gentle and caring with my pet, not to mention polite and sweet with her clients. I will never be back here.