Family Dollar

3.6 (233)

9101 S Commercial Ave, Chicago, IL 60617
(773) 828-6551
familydollar.com

Claimed
Dollar store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Lygia Cook

2024-03

They Need organization and better communication with customers from family dollar employees and surprising a warm friendly environment for once

PRETTY PINK

2023-05

This store is a good location for the neighborhood but they grind my gears with the ambience of this place! They always have good prices on household things but the feel it gives when you're in there shopping makes you want to go elsewhere. If you need a quick run in and run out though this is the place .

Miss Blaque (Steele)

2023-05

They’ve shorted me on money TWICE! Then when I bought pizzas that said they were on sale, they rung up more. I told the cashier they’re on sale in the back, she just shrugs & says “That’s what they’re ringing up.” No price check or nothing. Then proceeds to say “They’re some good pizzas.” Like girl, what? Let’s not forget the dude that said I was trying to steal on a Sunday, like sir what? I must look like someone that stole out of there before?

Carolyn Collins

2022-05

Loved it, been going there for yearsNew manager is there now, she's beautiful helping you find thing gives a awesome way to serve youShe's always smiling, she know about customers service she let's you know that she appreciate you as a customer. If she's up front when you leave she always say see you next time. I don't know her name but, just look for the smile.

Leo Gonzales

2023-05

My experience today at family dollar was great. There were two girls workers with very good vibes. The atmosphere was great. It looks like the girls get along well.

Kenneth Tucker

2024-04

A nice place to shop! 😆👍

Jaeron Mickle

2018-05

Very unprofessional staff at this location. Cashier Netta cursed out customers because she had to actually do some work and walked off from her register and told the manager to ring out the customers. Very unstructured business. But the manager Charles was helpful by taking the rest of the customers while his staff left him to fend for himself. Every time I visit this location there's a problem, whether no staff, one register for 20 customers, or poor customer service by the staff they hire. If they want more customers who will spend some money in this location, they need to retrain their staff for professionalism in the workplace, and customer service skills.

Jeaneen Hatch

2019-05

I went there today and saw a new face. I think she's Caucasian and was working the first register. She looks very sweet but quiet. I was standing in line and I heard her tell to the manager that she needed change. The manager responds back rudely with, "I'm gonna need you to NOT yell that out. We don't do that here."The only reason I'm mentioning this is because she picks and chooses who to reprimand. There's a ''ghetto" woman there who is loud and obnoxious. She gives her opinion even when it's not asked for. I remember her talking about a customer that had just left with the manager. I forgot the conversation but it was loud enough that everyone could hear and very disrespectful to whom they were referring to. It was very unprofessional. Long story short, she didn't reprimand this loud-mouth woman but did so on a newbie.Also, this store is falling apart. The floors and aisles are hideous.

shawn little

2018-05

Cashiers are rude and unprofessional one girl was on her phone ringing me up and had to stop and tell someone on the other line to use the link card and get some food. The mangers seems to be nice and people on the floor are helpful..The front end need retraining. No smiles . You do not get the feeling they appreciate having a job or me as a customer .

sabrina brown

2023-05

Change the ticket prices on your merchandise because charging the customer more (AT THE REGISTER) for something that has a cheaper ticket price on the shelves is not where IT is at?!! Some of the items prices on the shelves are way cheaper then when U checked out at the register. I purchase the same pads about a week ago 20/ $4.00 now the same pads are (week later) 10/$4.00, the bubblegums is now $1.25 (REGISTER) when the ticket price for all bubblegum stocked is $1.00, the pricing for some medicines is off and at times very confusing. I know the prices are a lot lesser amount at times than going to Walgreens, but when running a business efficiency is the KEY. If Customers were to start double checking; especially those on a strict budget U will be getting a lot of complaints and non return visits. IJS! Three ⭐️ ⭐️ ⭐️ for new floor plan and fasts service anytime I have been in this location, two left off for empty shelves and pricing (TICKETING) problems.

Deborah Cage

2022-05

Jus left this store today (12/14/21)..I had asked the cashier to put my donuts in a bag by itself as not to smash em up..she proceeded to put boxed items on top of my donuts anyways.. and then had the audacity to get smart with me arguing with a nasty attitude, mind you her Assistant Manager was right there and did nothing. There are too many Family Dollar stores, I won't be buying from this one!

sr “Travis” Travis

2023-09

The STORE manager was very nice but the store was empty as hell..i thowt is was closeing....and there was know one in the store on point working today....if you was shopping in this store..you wood be waiting your time paying to park..the floors was nasty...and workers slow !! And this was not my first time shopping in the store !

Nicos Bruno

2019-05

Despite the decent prices and quick accessibility, this store is AWFUL. The employees are rude and the manager is even WORSE. Some of the employees show favoritism towards some customers, asking only for some people to give them their bags before shopping. Would not recommend

Constance Knochenmus

2020-05

My opinion those who give good reviews for this store location are blind and not paying any attention I work i. TJ MAXX and our store is more clean and organized im literally pregnant and im due on beginning of may and the stock on the floor and unorganized i litterally almost fell by trippinv over things and hurting not just me but my unborn baby. Only certin people can bring in the bags through the store and rest has to hand over. There is always one person in a register taking care of the customers while the others are either in the back or doing something bathroom situation they need to get one i had a accident in the store due to being pregnant and i had to walk all the way down to another store that had one i was so angry and upset embarrassed because my pants was wet due to buying diapers and wipes for my children i chose them over myself

August Turner

2017-05

This place is a dirty mess. The only reason this place is open is because the area doesn't have much else. The employees here are incompetent, rude and extremely unprofessional. The term "ghetto" doesn't do this place justice its like walking into a different world where the normal rules of society don't apply. Yelling, swearing and ignoring customers seem to be the norm around this store. I really cant believe that people who behave the way I have seen the employees here behave actually still have a job. I won't even get into the overpriced junk they sell that seems to be the norm with Family Dollar stores but at the very least they should have polite competent employees but even that seems to be too much to ask.

Corinthia M (Chrissy)

2022-05

customer service is terribleUpdateThey need to redo they whole team of staff the RUDE ASL AND VERY UNPROFESSIONAL ESPECIALLY THE BALDHEAD LIL DREAD MANAGER SHE DONT DESERVE TO BE CONSIDER A MANAGER SHE RUDE AND UNPROFESSIONAL AND THE CASHIER IS EVEN WORSE THEY NEED TO BOYCOTT THIS LOCATION IVE SEEN FIGHTS WITH THE STAFF ALL TYPE OF STUFF THEY EVEN DISCUSS EACHOTHER BUSINESS IN RONT OF CUSTOMER I WISH WE WOULD COME TOGETHER AND GET RID OF THE BAD AND BRING IN SOME POSITIVE ATTITUDES

Nisha Greyer

2019-05

There’s a manager by the name of MS.TRACY she need to be fired. I didn’t like my visit she was talking about the other workers like a dog. The lady was firing the workers just because they was asking her too many questions. Every time I visit someone coming up to this family dollar just to fight her. This is so unprofessional

Branden Rodriguez

2023-05

I understand everyone is short staff but you have to appreciate the workers that show up

Migdalia Talavera

2023-08

My bike was stolen fromThis family dollar....on yesterday7/17/23 @ noonBlack Huffy(Men bike 29inch)Bike stolen !!!!!

Tavia Latrice

2021-05

I had went to this place yesterday afternoon and when I walked in something beeped on me and I knew I didn’t have anything on me and I felt discriminated against because they just kept watching me and following me and I felt very uncomfortable and I always have no problem going here but I will not shop here anymore period

Jordan Jones

2021-05

Some if those employees are unprofessionally rude, patty, and ignorant to any customers. I would to advise for everyone to never shop there again and go to a different family dollar.

jazmin ruiz

2019-05

Manager from the morning is really RUDE!! has no type of customer service i will file a complaint on her! and im sure they have cameras to see how rude she treated customer!!

Sabrina Brown

2021-05

NO LIFE STORY BUT SOME FOLKS DO TOO MUCH AND NEED TO GET REAL!!PONDS CREME IS $2.15 HERE AND IT IS A DECENT PRODUCT.......WHY SPEND BIG MONEY YOU DON’T HAVE TO GO ANYWHERE ELSE TO BUY THE PRODUCT WHEN YOU CAN PURCHASE IT HERE FOR $2.15 AND THE SAME FOR COLGATE BAKING SODA PEROXIDE/WHITENING MINT TOOTHPASTE $2.15 HERE.

Eva Garth

2021-05

Family dollar was great the employees were nice and professional and everything i was looking for was there and easy to find. I will shop again soon.

beatrice “Bea” flowers

2022-05

The store had 1 cashier and I counted 4people in the isles stocking items. While 7 of us were in line. Smh

Patricia Bulmer

2021-05

This visit I was in and out. The only complaint I have, is that some of the employees were not wearing masks and allowed some customers to shop without putting their masks up. It is like that everything I shop in there.

Kimberly Johnson

2021-05

It didn't have very much in there but they had a few things that I need it but everybody was nice and helpful and pleasant I like that

Jack Dorian

2023-12

Terrible service unprofessional and rude.

Eileen Sitko

2023-05

Close to my place. NICE workers. Cheap things to buy and get the little ones. House hold items are great hold up very well

Stacy Brandon

2018-05

Most of the staff are usually walking the aisles hoping to catch thieves instead of actually opening registers to ring up customers. The lines are always wrapped around the aisles

Opening Hours

Monday 8 AM-8 PM
Tuesday 8 AM-8 PM
Wednesday 8 AM-8 PM
Thursday 8 AM-8 PM
Friday 8 AM-8 PM
Saturday 8 AM-8 PM
Sunday 8 AM-8 PM

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