Family Dollar

3.6 (217)

11438 S Michigan Ave, Chicago, IL 60628
(872) 365-5741
familydollar.com

Claimed
Dollar store
Clothing store
Discount store
Discount supermarket
School supply store
Toy store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Avylon Guynes

2024-04

Purchasing from here was a total mess ! I've never hear of a card for tax exempt and I just used mine yesterday as I do whenever I frequent the franchise ! The manager was zero help none of the employees could tell me how to obtain a tax exemption card for their particular store. šŸ¬

Danielle Jackson

2024-02

Really good, I was able to find everything I wanted and what I couldn't find the staff was very helpful and happ

Claudette Stephen

2024-02

There never open alway closed from some reson 10:00amthere closed

SnoopyLovers91

2023-10

Supervisor & manager have bad customer service. The young light skin supervisor refused to give me her name when she incorrectly charged me to load my bluebird card. When I mentioned corporate she proceeded to call her manger in front of another customer completing a purchase n tell her the error is my fault, starting insulting me verbally and both refused to give names. Still haven’t heard from corporate.

The HulkHD

2023-12

Rude, never open on time. I was sitting outside for them to open and them the lady claims they open 30 mins later all of a sudden. Ghetto and never clean

Audrey Tabon

2023-05

Online it states that this store opens at 8:00 AM. On the front door there’s a note stating that the store opens at 8:30 AM until further notice. It’s 8:51 AM and the store is still not opened. There’s a line of 8 people waiting outside the door. This is unacceptable, as this store consistently closes before 8:00 PM as well. They either need new management ASAP or a different store if this is consistent with the family dollar brand.

Lena Woods

2023-06

Purchased 3 fans from this location in May and June of 2023. According to Family Dollar's policy on their website items can be returned and exchanged within 30 days of purchase with the original receipt and packaging but several employees (all disrespectful and incompetent) at THIS location (I've exchanged the item to a store who honors the company's policy.) refused to do my exchange including the ASM and the SM stated that an item I purchased on 5/24/23 could not be exchanged on 6/17/23 because "I'd had the item too long." which is a violation of the company's 30 day return policy. Do not shop here unless you have no other option. The customer service is terrible and clearly the staff is rude and ignorant. Save yourself the trouble and head to Five Below or another FD or DG. I personally will never be shopping at this location ever again. All they hire are ghetto uneducated birds. Buyers beware. If you want to be treated with respect and given proper customer service then please take your money somewhere else.

Vanessa Carrasco

2023-09

Store is dirty as hell and shelves are never fully stocked, but the employees stay chit‐chatting with eachother at the front of the store...one of the worst Family dollars I've ever been to.

Vernadine Everett

2019-05

This store is under horrible management. I visited this store for the first time on November 7th at approximately 7:10 AM. When I arrived, to my surprise when pulling the door handle it was locked. I didn’t see any employees at that time, but the gate was open. I then sat back in my car and proceeded to call with no answer. At that time (about 7:11 AM) another car pulled up and two ladies walked to the door. At that point an employee walks to the door, says something to them and walks away. The girls tried pulling the handle a few times with no luck. I then waited a few more minutes and called again. (Now 7:20 AM) with a answer this time, I’m assuming I was speaking to a manager. I simply asked what time they opened and he said ā€œwe normally open at 7:00 AM, but I’m still waiting on my cashier.ā€ As a manager, key holder or supervisor, if ā€œyour cashier hasn’t come in yetā€ you get on the register until the cashier arrives and not have customers waiting outside. Now another vehicle has pulled up and we are all waiting in our vehicles. I left at 7:30 AM, without being able to enter the store. This was a complete inconvenience for me. Wasting my gas and most importantly time. I chose to come to this store this early because I had a very early schedule and on the website it said that they opened at 7:00 AM. Not with the exception of the cashier being on time. If a key holder is on duty there goes the cashier in my humble opinion.

latina weddle

2022-05

It’s been 3 separate occasions where I have been to this store and it’s been closed before the actual closing time, the prices posted and what they ring up on the register are different and then they don’t want to give the item to you at the price that’s posted this is my last time coming to this particular family dollar store.

Dannielle Rush

2022-05

I returned an electronic item and first I was told that there was no refund on any electronics I said it doesn't state this on the receipt nor is it posted in here furthermore this is unopened so then I was told that I could only get it back on a gift card I didn't pay for it with a gift card but then the cashier lady called someone over the alleged manager and that person said to give me cash I didn't appreciate the 2 lies that I was told by the alleged manager and the behavior that the alleged manager displayed reminded me of someone trying to steal I WISH I DIDN'T HAVE TO GIVE A 1 STAR RATING BECAUSE IT WOULD BE ZERO

Mecedes L

2018-05

I had a okay experience I liked the items I seen .The couple of items were open and a worker was very loud and just complaining about other workers and customers. The post who bagged my stuff was nice and very helpful.

Mandel Garrett

2022-05

Went to go buy a mr pure lime juice & when I went to open It after I bought & left the store The Top was Already Open taste Water Down Or Something Had A Weird Taste Too It

Catalina Garcia

2020-05

I stopped shopping here because I Felt unsafe and the employees appeared to be high and disturbed. This is not a safe place to shop. If the employees don't kill you, the stick up kid will in this area!!

Ann Kelly

2023-05

dope stay busy good selections.....just lock your cars real tight

Rasshida Davey

2021-05

I go to this location on a regular. Most of the time they have a lot you maybe looking for and sometimes they don't. They do always greet you upon entry.

Andre Davis

2019-05

Every time I come I. The store they are very helpful and nice. And the store is always neat and clean.

Samantra Toro

2018-05

It was OK found what I was looking for which was a birthday card and a funny one I always love going to this location and plus I got some really nice nail polish

Joy'ce Burse

2021-05

Family Dollar was surprisingly clean everybody stayed in their spacesurprisingly the counter was sanitized after each customer left however I do steal the field that they need a shield in front of them for their protection and ours.

Kyla Farrior

2020-05

They employees were in here fighting yesterday, I thought it was the girl manager with the messed up teeth at first. She always ready to fight.

Paris Turner

2019-05

Absolutely terrible no way a store suppose to open at 7:00 an don’t open till damn near 7:30 and on top of that it’s happened before from the reviews I see....smh got to do bettter.

Dorothy Green

2021-05

The store was clean and well stocked. I found great deals on all of the items that I purchased.

Jose Vergo

2021-05

Great Prices, Low income Deals, Good Customer Service, But it will be Good if the store Have Security Guards,,,

kimya fields

2022-05

This is one of my favorite stores they have good prices on everything!! It has literally been my go to for all things pets and household for years

Pam Jackson

2018-05

I like the fact the little item i need i can pick them up and come right out plus love the prices.

Kenesha Parnell

2020-05

That fight video is hilarious but the employees are ignorant, they know they wouldn't try that on nobody else. I bet all of them stealing out that store.

Cassandra Palmateer

2021-05

Very poor experience and to top things off I was charged for a can of tamales but was not in my bag when I left ..iont think it was ever put in there ..just charged for nothing

Sylvia Jones

2018-05

It have everything that's I be looking for and more my Husband Love it we go there every 2:: weeks

T. E.

2016-05

The Worst Family Dollar Ever!!! (& that's really saying something) the store is a complete mess and the associates have the nastiest attitudes. Never go here!!!! I wish there was a 0 stars. 😤😤😤😤😤😤

MS TONYA 772

2019-05

Customer service is excellent the best store I've been to so far.

Opening Hours

Monday 8 AM-8 PM
Tuesday 8 AM-8 PM
Wednesday 8 AM-8 PM
Thursday 8 AM-8 PM
Friday 8 AM-8 PM
Saturday 8 AM-8 PM
Sunday 8 AM-8 PM

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