3.6 (217)
11438 S Michigan Ave, Chicago, IL 60628
(872) 365-5741
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Avylon Guynes
2024-04
Purchasing from here was a total mess ! I've never hear of a card for tax exempt and I just used mine yesterday as I do whenever I frequent the franchise ! The manager was zero help none of the employees could tell me how to obtain a tax exemption card for their particular store. š¬
Danielle Jackson
2024-02
Really good, I was able to find everything I wanted and what I couldn't find the staff was very helpful and happ
Claudette Stephen
2024-02
There never open alway closed from some reson 10:00amthere closed
SnoopyLovers91
2023-10
Supervisor & manager have bad customer service. The young light skin supervisor refused to give me her name when she incorrectly charged me to load my bluebird card. When I mentioned corporate she proceeded to call her manger in front of another customer completing a purchase n tell her the error is my fault, starting insulting me verbally and both refused to give names. Still havenāt heard from corporate.
The HulkHD
2023-12
Rude, never open on time. I was sitting outside for them to open and them the lady claims they open 30 mins later all of a sudden. Ghetto and never clean
Audrey Tabon
2023-05
Online it states that this store opens at 8:00 AM. On the front door thereās a note stating that the store opens at 8:30 AM until further notice. Itās 8:51 AM and the store is still not opened. Thereās a line of 8 people waiting outside the door. This is unacceptable, as this store consistently closes before 8:00 PM as well. They either need new management ASAP or a different store if this is consistent with the family dollar brand.
Lena Woods
2023-06
Purchased 3 fans from this location in May and June of 2023. According to Family Dollar's policy on their website items can be returned and exchanged within 30 days of purchase with the original receipt and packaging but several employees (all disrespectful and incompetent) at THIS location (I've exchanged the item to a store who honors the company's policy.) refused to do my exchange including the ASM and the SM stated that an item I purchased on 5/24/23 could not be exchanged on 6/17/23 because "I'd had the item too long." which is a violation of the company's 30 day return policy. Do not shop here unless you have no other option. The customer service is terrible and clearly the staff is rude and ignorant. Save yourself the trouble and head to Five Below or another FD or DG. I personally will never be shopping at this location ever again. All they hire are ghetto uneducated birds. Buyers beware. If you want to be treated with respect and given proper customer service then please take your money somewhere else.
Vanessa Carrasco
2023-09
Store is dirty as hell and shelves are never fully stocked, but the employees stay chitāchatting with eachother at the front of the store...one of the worst Family dollars I've ever been to.
Vernadine Everett
2019-05
This store is under horrible management. I visited this store for the first time on November 7th at approximately 7:10 AM. When I arrived, to my surprise when pulling the door handle it was locked. I didnāt see any employees at that time, but the gate was open. I then sat back in my car and proceeded to call with no answer. At that time (about 7:11 AM) another car pulled up and two ladies walked to the door. At that point an employee walks to the door, says something to them and walks away. The girls tried pulling the handle a few times with no luck. I then waited a few more minutes and called again. (Now 7:20 AM) with a answer this time, Iām assuming I was speaking to a manager. I simply asked what time they opened and he said āwe normally open at 7:00 AM, but Iām still waiting on my cashier.ā As a manager, key holder or supervisor, if āyour cashier hasnāt come in yetā you get on the register until the cashier arrives and not have customers waiting outside. Now another vehicle has pulled up and we are all waiting in our vehicles. I left at 7:30 AM, without being able to enter the store. This was a complete inconvenience for me. Wasting my gas and most importantly time. I chose to come to this store this early because I had a very early schedule and on the website it said that they opened at 7:00 AM. Not with the exception of the cashier being on time. If a key holder is on duty there goes the cashier in my humble opinion.
latina weddle
2022-05
Itās been 3 separate occasions where I have been to this store and itās been closed before the actual closing time, the prices posted and what they ring up on the register are different and then they donāt want to give the item to you at the price thatās posted this is my last time coming to this particular family dollar store.
Dannielle Rush
2022-05
I returned an electronic item and first I was told that there was no refund on any electronics I said it doesn't state this on the receipt nor is it posted in here furthermore this is unopened so then I was told that I could only get it back on a gift card I didn't pay for it with a gift card but then the cashier lady called someone over the alleged manager and that person said to give me cash I didn't appreciate the 2 lies that I was told by the alleged manager and the behavior that the alleged manager displayed reminded me of someone trying to steal I WISH I DIDN'T HAVE TO GIVE A 1 STAR RATING BECAUSE IT WOULD BE ZERO
Mecedes L
2018-05
I had a okay experience I liked the items I seen .The couple of items were open and a worker was very loud and just complaining about other workers and customers. The post who bagged my stuff was nice and very helpful.
Mandel Garrett
2022-05
Went to go buy a mr pure lime juice & when I went to open It after I bought & left the store The Top was Already Open taste Water Down Or Something Had A Weird Taste Too It
Catalina Garcia
2020-05
I stopped shopping here because I Felt unsafe and the employees appeared to be high and disturbed. This is not a safe place to shop. If the employees don't kill you, the stick up kid will in this area!!
Ann Kelly
2023-05
dope stay busy good selections.....just lock your cars real tight
Rasshida Davey
2021-05
I go to this location on a regular. Most of the time they have a lot you maybe looking for and sometimes they don't. They do always greet you upon entry.
Andre Davis
2019-05
Every time I come I. The store they are very helpful and nice. And the store is always neat and clean.
Samantra Toro
2018-05
It was OK found what I was looking for which was a birthday card and a funny one I always love going to this location and plus I got some really nice nail polish
Joy'ce Burse
2021-05
Family Dollar was surprisingly clean everybody stayed in their spacesurprisingly the counter was sanitized after each customer left however I do steal the field that they need a shield in front of them for their protection and ours.
Kyla Farrior
2020-05
They employees were in here fighting yesterday, I thought it was the girl manager with the messed up teeth at first. She always ready to fight.
Paris Turner
2019-05
Absolutely terrible no way a store suppose to open at 7:00 an donāt open till damn near 7:30 and on top of that itās happened before from the reviews I see....smh got to do bettter.
Dorothy Green
2021-05
The store was clean and well stocked. I found great deals on all of the items that I purchased.
Jose Vergo
2021-05
Great Prices, Low income Deals, Good Customer Service, But it will be Good if the store Have Security Guards,,,
kimya fields
2022-05
This is one of my favorite stores they have good prices on everything!! It has literally been my go to for all things pets and household for years
Pam Jackson
2018-05
I like the fact the little item i need i can pick them up and come right out plus love the prices.
Kenesha Parnell
2020-05
That fight video is hilarious but the employees are ignorant, they know they wouldn't try that on nobody else. I bet all of them stealing out that store.
Cassandra Palmateer
2021-05
Very poor experience and to top things off I was charged for a can of tamales but was not in my bag when I left ..iont think it was ever put in there ..just charged for nothing
Sylvia Jones
2018-05
It have everything that's I be looking for and more my Husband Love it we go there every 2:: weeks
T. E.
2016-05
The Worst Family Dollar Ever!!! (& that's really saying something) the store is a complete mess and the associates have the nastiest attitudes. Never go here!!!! I wish there was a 0 stars. š¤š¤š¤š¤š¤š¤
MS TONYA 772
2019-05
Customer service is excellent the best store I've been to so far.
| Monday | 8āÆAM-8āÆPM |
|---|---|
| Tuesday | 8āÆAM-8āÆPM |
| Wednesday | 8āÆAM-8āÆPM |
| Thursday | 8āÆAM-8āÆPM |
| Friday | 8āÆAM-8āÆPM |
| Saturday | 8āÆAM-8āÆPM |
| Sunday | 8āÆAM-8āÆPM |
Scan the QR code to leave a review.
Powered by bulkqrcodegenerator.com
Pet Stores in the USA
Discover an extensive listing of reputable pet stores offering their products and services across the country. Find dependable solutions for all your pet care needs with ease.
Broswe by Population