Walgreens

Kelly Schmidt

2024-05

Tried picking up prescription since Monday and it's Friday. Everytime I come they tell me they can have it filled in 15 minutes. I waited today and for them to tell me they don't have it to fill it. Monday they said directions were wrong and Tuesday said they need clearer directions, Wed ,Thursday and today was told they would have it ready in 15 minutes just to say Friday they don't have it to fill it. Just say you can't fill it Monday. I've drove everyday to pick it up and still don't have it. Migraine shots. What directions do you need besides give 1 shot as needed for migraine. Frustrated. So don't go to this pharmacy they are TERRIBLE!!! Take your business elsewhere.

Rhonda Mccafferty

2024-05

The.ypung cashier on 5/6 around 8pm was wearing a camouflage ball cap and had ear buds in. Was he on his phone? Listeneing to music? Shouldn't have had then I period nor should he have been wearing the ball cap.

Amanda

2024-05

Ordered my prescription and was told to come anytime after 10 am the next day. Came at 3 pm and was told they don’t have it and to come back tomorrow. Called the next day to make sure it was there before we went to get it and they can’t find any record of it and then hung up. Called back and was hung up on again.

RDED356 Dinsmore

2024-03

Only one lane open at the drive-thru pharmacy. Cars backed up to Veterans Parkway. Not sure if 2nd lane is down for maintenance or if the staff is punishing the customers with a long line. 30 minutes and I am finally one car away.

Gordon Painter

2024-04

Avoid Walgreens if you can. Customer service is terrible, and the system they run on is even worse. Finally, after two days of phone calls, they said we have your prescriptions ready. Except they claimed that the doctor's office canceled one of them (they didn't).

Chris Rigg

2023-11

Forget getting your scripts in business hours. You show up and they punch on their computer for 10 minutes and say come back tomorrow when it’s ready. Then bad mouth you to each other as you leave. Couldn’t believe how unprofessional

Chadd Pfeiffer

2023-09

Very unprofessional. Pharm gives scripts out to wrong people, loses scripts, and states you've picked up your med, when one has not. Always an excuse.Remember, Walgreens is not the only place that fills prescriptions in town.AVOID AT ALL COSTS!

Chadd

2023-09

Very unprofessional & a pharmacy that gives prescriptions out to wrong people, loses prescriptions, and stating you've picked it up when one has not. Always has an excuse.

Mark Berger

2023-05

I asked if a prescription could be filled for my son because my usual pharmacy didn't have it. I was told they couldn't tell me if they had it on hand because it's controlled. I knew she was wrong because the last two Walgreens I called told me they didn't have any. I asked to speak to the manager and was denied!

Paul G

2022-05

Pharmacy staff are very rude and unprofessional. Because they are busy they don’t have to be polite or give you any kind of customer service. Their attitude is don’t like it go somewhere else.Update: customer service has improved but they have a very inefficient way of handling Rx cards. You will go through three different lines and minimum of 25-35 minutes waiting for paperwork. Why????

Allie Cotterman

2022-05

For 2 days now I’ve been trying to get medicine for my child . No one has told me that they won’t fill it due to having insurance issues but they sure did tell the transferring pharmacy . I’m so fed up with them . All they could tell me was that they had nothing when they should have & then come to find out it’s because they’re refusing to take it even though I’m completely willing to pay out of my pocket for this medicine to help my child breathe & I told them that .

Amanda sexton

2018-05

The pharmacy was horrible. I went there because it was late in the evening and my local pharmacy was closed. I took my daughter into express care and because i didn't want her to wait all night for her meds i had them call it into this Walgreens. They were very unhelpful. Informed me my insurance wouldn't cover the medicine and either my daughter had to do without it or pay the full amount which i didn't have. I asked why she said i had to call my insurance company and ask them. I asked if i could go somewhere else i was informed no. She said no one would fill the script for me with my insurance. She said i would have to pay the full amount no matter where i went. First thing this morning i called the doctors office asked them to send the prescription to my local pharmacy and sure enough they filled it for me and my insurance covered it with no issues. This is the 3rd time Walgreens has done this to me or my kids i will never go back. I am done with this place.

Jody Loop

2023-05

Making someone who ordered online ahead if time sit in the drive through pharmacy line at this store ridiculous. The whole point of ordering online and paying ahead was to save time. This should have been a curbside pick up, 19 minutes and done. Instead you made it a 45 minutes ordeal!

JD W

2020-05

Went to pick up my daughter's medication on june4th. I was told that they were out of this medication and was told to come the next day after 2 and they would have it in. I went through drive through today and the lady at the window needed all insurance info. Why they did not get this the day before is beyond me. Turns out my primary ins. Did not cover and the lady was checking with secondary and said it might take awhile. She wrote down my number to call me. In the meantime I called my husband and explained the situation. My husband then called Walgreens and spoke to pharmacist and said we can replace it with a similar formularies. Pharmacist just said he was faxing it to my dr so it can be changed. Today at 5 Walgreens calls me to tell me my insurance denied that coverage. I explained to her I already knew that and my husband already spoke with the pharmacist and took care of the issue. Mean while the girl on the phone got rude with me saying I was told to call you because you never returned our call. I said I was never to call that you guys were! Please use communication you would be amazed how well it works!

SJ

2022-05

I made an appointment for a vaccine. When I arrived on time, I was told the SEVEN people, who were walk-ins, would go before me. The teenage pharmacy tech told me it would be about an hour and a half before I was seen. I asked what the point of making an appointment was. He just shrugged his shoulders and said they were swamped. Perhaps they should re-visit the definition of appointment in their next staff meeting. I left. What a joke. Does anyone have a brain any more?

David LANE

2018-05

I was treated horribly by Jacob at the pharmacy. My doctor sent a prescription over, I called this pharmacy around 12:30 and asked about it. The gentleman replied exactly what it was for and said they would be working on it, I thanked him and said I would be there later to pick it up. I arrived there after work around nine. I kindly asked for my RX. Jacob became rude and replied the doctor refused it twice very harshly. I tried to explain to him the details. Instead of listening to me he kept on saying I was denied like I was a criminal. Come to find out after embarrassing me in front of another customer that it was in another location. He was rude and uncaring I will never have a prescription filled at any Walgreens ever again!

Morgan McKee

2020-05

Yikes. I didn’t even use the pharmacy and I could see what everyone means by lack of service. Every other Walgreens I’ve been to greets you when walking in. Instead workers were joking around and when I walked up to ring out there was no one at the register. The man saw me and slowly walked up very clearly irritated that he had to do his job and continued to be very short with me.

olivia perry

2022-05

been a customer for years, best pharmacy i’ve found here! professional staff and i always get in and out swiftly. everyone keeps a good attitude which i appreciate! one Ms julia helped me out with with a problem last week and was extremely knowledgeable and helpful!

Martha Watson

2023-05

I would love someone who is competent to actually be employed at this pharmacy. Gets worse every year. I am going to switch and I encourage others to choose a different pharmacy

Holly McCracken

2020-05

This is the worst managed business I've ever had the misfortune to deal with. They are out of many routine items you would expect a drug store to have. It takes 30 minutes or more to get through the drive through. The staff are rude, impatient, snd and condescending. What happened to this store? Not worth the trouble or expense!

Jack Jokisch

2017-05

Store is fine. Worst pharmacy around. Pharmacists have ridiculous attitudes, simple tasks perplex them, in no hurry whatsoever. Transferring to Meijer. I would rather drive a little out of the way.

Michael Farrell

2018-05

The pharmacist John the one with the receding hairline and glasses should he fired. He doesn't care about anybody and seems to be pissed off for no reason. Has a terrible attitude Even caught him checking out a female Co worker . Worst service ever will never go back

Nova Störm

2023-06

never anyone to help and check out people are never at their registers. Idk what Walgreens pays these people but its too much for how little they care for their jobs and how little they do

J C (Hypno Llama)

2018-05

The Walgreens store itself is good...the pharmacy however likely has some of the highest waiting times in central IL.This is for two reasons:1st-Chatham is large enough to easily have two Walgreens2nd- The staff isnt motivated or doesnt have incentives to work quickly so they just dont.

Justin Cox

2021-05

The pharmacy here is incredibly slow, and most of the people behind the counter lack any customer service skills or empathy. There always seems to be some hold up with all of my family’s prescriptions.

Samantha

2022-05

The manager on 9/20/21 I forget your name sorry! He provided excellent customer service and went above and beyond to make things right when I had an issue with an online order. Thank you very much for your time.

Brandy Chrisman

2019-05

Extremely unfriendly pharmacy techs not to mention how slow they are. When you are dealing with either people whom are sick themselves or have a sick child you may want to be a little more nice

Kassie Fisher

2020-05

Takes hours to just get antibiotics filled. When you have a sick child you don’t want to spend well over an in hour in a drive thru to be told, hey go back around again and maybe it’ll be done by then...

Jackson Donley

2023-05

The staff is great. Automated voice is dreadful. Voice like nail on chalkboard. Unnecessary pauses. Frequent screw-up. Hate it.

Ryan Moritz

2023-05

Literally the hottest store I’ve ever been in and it wasn’t even hot outside. Do better.